Calico Enterprise

JOB DESCRIPTION

Post: Support Officer (Bury Rough Sleepers Project)

Location: Bury

Hours: 30 hours per week– To include regular unsociable hours.

(An extra allowance available for unsociable hours worked)

JOB PURPOSE:

  • To seek out, engage and assess people sleeping rough – identifying barriers and working with customers to remove barriers to accessing services, whatever these barriers may be
  • To liaise and maintain positive relationships with local commissioners and key partners to seek out ways to work together to best meet the needs of rough sleepers
  • To manage and support a team of volunteers to undertake tasks within the operation of the Rough Sleepers Service

RESPONSIBLE TO: Floating Support Coordinator

RESPONSIBLE FOR: Volunteers

KEY DUTIES AND RESPONSIBILITIES:

  1. Provide initial crisis intervention, assessment, support and advice.
  1. Develop and maintain effective relationships with rough sleepers and vulnerable single homeless people.
  1. To engage with entrenched rough sleepers
  1. Assess on an individual basis the needs of each service user and develop action plans accordingly.
  1. Develop effective liaison with other agencies including police, housing providers, Bury Metropolitan Borough Council, benefits agency, drug and alcohol services/workers as well as mental health and wellbeing services.

  1. To liaise with and make referrals to external agencies to meet the needs of those service users who need/ require additional input from other services.
  1. Co-ordinate out of hours outreach work on the streets and in venues where homeless people are known to frequent.
  1. To deliver an excellent service in line with Calico’s values, policies and proceduresand the ‘No Second Night out Agenda’.
  1. To recruit and lead a team of volunteers developing and implementing rotas as appropriate, to deliver a high performing service, which is creative and achieves its targets.
  1. To promote the service to create and maintain effective relationships with commissioners, partners and stakeholders.
  1. Participate in team, inter professional and inter agency meetingsas required.
  1. To widely promote the service and provide information to the wider community and other relevant agencies.
  1. To promote customer participation and active involvement in service design and delivery.
  1. To support the Coordinator in establishing and implementing policies and procedures, that meets the requirements of the council.
  1. To ensure accurate and up to date records are maintained for the service, including the collection of statistical information relating to rough sleepers.
  1. To monitor performance targets, and prepare and present reports internally and externally as appropriate.
  1. To identify and participate in training and development opportunities.
  1. To participate in performance management system of 1-1’s, team meetings and appraisals.
  1. To ensure you and the team are familiar with and comply with Company Policies, in particular Health and Safety, Equality and Diversity and Customer Service.
  1. To work outside normal office hours as necessary to undertake the duties of the post.
  1. To undertake such other duties as may be required to fulfil the job purpose.

Footnote

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the post holder’s responsibilities.

THE CALICO PARTNERSHIP

PERSON SPECIFICATION

POST: Rough Sleepers Officer

Selection Criteria
/ Essential/
Desirable
E/D / Means of Assessment
QUALIFICATIONS:
1. / Housing / Social Care qualification or equivalent / D / A/C
EXPERIENCE:
1. / Experience of supervising, managing and developing staff/volunteers. / D / A/I
2. / Working with people who have complex needs and have a good understanding of the issues that can surround rough sleeping. / E / A/I
3. / Ability to influence and motivate others. / E / A/I
5. / Experience of carrying out needs and risk assessments / E / A/I
6. / Ability to challenge appropriately – this could be related to decision making by services or client behaviours / E / A/I
7. / Experience of multi agency and multi disciplinary working / E / A/I
8. / Experience of working in accordance with office systems and procedures / E / A/I
SKILLS AND KNOWLEDGE:
1. / Understanding of the issues that may affect Rough Sleepers / E / A/I
2. / Good negotiating and advocacy skills / E / A/I
3. / Ability to liase and network effectively with a range of external agencies / E / A/I
4. / Ability to communicate clearly to staff and customers, verbally and in writing / E / A/I
5. / High degree of self motivation, initiative and flexibility to lead a service to achieve its targets / E / I
6. / Ability to use own initiative to develop the service and think creatively in finding solutions / E / A/I
7. / Ability to maintain and update accurate records / E / A/I
8. / Computer literate in respect of Word Processing, excel, access, PowerPoint and other applications. / E / A/I/T
9. / An understanding of the benefits system/Housing link to issues relating complex needs / D / A/I
10. / Must be self-motivated with a positive can-do attitude / E / A/I
11. / Knowledge of housing options and homelessness legislation / E / A/I
OTHER REQUIREMENTS:
1. / High level of commitment and enthusiasm for further success of the Company / E / I
2. / Commitment to Equality and Diversity, Customer Care and the delivery of quality services / E / I
3. / Understanding and respect the issues around confidentiality / E / I
4. / Ability to be flexible in hours worked / E / I
5. / Possession of full current driving and have access to a vehicle for work purposes / E / A/C
BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
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Method of Assessment

A Application form

IInterview

P Presentation

W Written Exercise

SSkills test

CProduction of Certificates