COLWALL SURGERY PATIENT LIAISON GROUP MEETING
Minutes of Meeting held Wednesday 15th January 2014, 6.30pm – 7.55pm
PRESENT
Mrs Lisa Hinchliffe (LH) (Chair, Mrs H Philpott (HP), Mr Marcus Allen (MA),Mrs K Potts (KP), Mr R Knight (RK), Mrs June Weber (JW), Dr S Newey (SN), Mrs F Nikitik (FN) Mrs Di Jones (CCG Lay Board Member) & Mrs Lynda Gittings (LG) (Admin).
1 APOLOGIES
Mr Ivan Willis
2 DECLARATION OF INTEREST
There were no Declarations of Interest.
3 MINUTES OF LAST MEETING (02/10/2013)
The Minutes of the last Meeting were accepted as a true record.
Signed off by Mrs Lisa Hinchliffe.
4 MATTERS ARISING
4.1 Choose & Book & e-referrals
Sarah Caldicot to give an update in Summer ’14 to be arranged.
4.2 National Leaflet Drop (Care Data) Arriving through post (RK) received his. Care data relates to local extraction of pseudonymsed patient information to help guide the CCG in commissioning services and care for patients within Herefordshire. There is a local opt-out form for patients to complete if they do not want information used in this way.
5 FLU CLINIC 2013 UPDATE.
FN thanked the members of the PLG for their help and support at the annual flu clinic. It was considered to be very successful and the raffle raised an astonishing £312.20 which has been split between for Colwall Care Fund £155.20 (for new telephone system) and the charity MacMillan Nursing £160.00.
6 NHS UPDATE (FN & GP)
FN Distributed leaflet explaining regarding Electronic Prescribing Service (EPS) and the Surgery will start using this system in February 2014. Patients should not notice any difference in the service that they receive when requesting repeat medication from either the surgery or their designated Pharmacy.
7 HCCG PATIENT BOARD MEETINGS (FN)
FN informed the group about the public Board meetings and LG to circulate the dates of the meetings for 2014. LH, RK and MA reported that they had attended a public meeting and found it to be useful.
8 DI JONES FROM CCG
Di thanked Colwall PLG for inviting her to the Meeting. She introduced herself and gave her role in the CCG as an Interim Lay Member of the Board. Her colleague Graham Taylor has the appointed role, but is currently on secondment to another post. There are 22 PLG’s in Herefordshire. The CCG are looking for better ways for patient’s to express their opinions about healthcare and “a better patient experience” is what the CCG are looking for. A Patients Congress has been discussed, with twice a year open meetings (Chairpersons from the Groups only). Themed evenings were proposed with smaller groups meeting up with others in area. Hereford Hospital/Re-Organisation of Services in The Three Counties was mentioned, this would need to be discussed with GP members of the CCG & Andy Watts as Chair. The CCG’s aim is to listen to all PLG’s to filter all information & feedback from the county’s groups.
The CCG will be appointing a new person to liaise with other groups, and then divide into specialist groups. (LH) Volunteered for Job. DJ to lodge Lisa Hinchliffe’s interest with CCG as Chair of the PLG. All PLG present at meeting stressed all views and information received must be used and followed up by the CCG.
A lot happening in next year, emergency services to be re-organised, volunteer Groups to be more involved. Also, the CCG to have special events during Spring’14 onwards.
DJ asked for Patient Stories “The Good, Bad and not so Good stories”, all to be used. Stories to be emailed to:
Patients need to know what help & services are available for them. Patients to have a more personal service, if elderly and infirm or not computer literate. A Help line to be set up. Patients to be educated in ways to find and ask for help.
9 ANY OTHER BUSINESS
(MA) Unhappy with Surgery Telephone System. (FN) Cost of new system would be approx £3 – 4k, Call stacking System may be cheaper. FN to explore options and bring back to next meeting.
ACTION (FN) to get an up to date quote for upgrade of telephone system.
Surgery also considering Nurse Triaging for first half hour of day (8.30 – 9am) to help resolve issues of no GP appointments available on the day.
Patient education is required in what a “on the day emergency” is!
ACTION (HP) to put explanation into Colwall Clock.
ACTION (FN) to email (HP) with details.
(FN) agreed Surgery to use Colwall Clock more often.
NHS 111 is a 24hour service, not an out of hours services, patients can ring the number any time for advice.
ACTION Colwall PLG to do more Fund Raising.
ACTION (KP) to drop off information on advertising space.
10 DATES FOR 2014’s PLG MEETINGS – DATES FOR 1 YEAR
Wednesday 19th March – Survey Results/CAB e.referrals
Wednesday 18th June – Hereford Carers
Wednesday 17th September – Flu Clinic Planning
Wednesday 3rd December – Flu Clinic Update “Happy Xmas”.
Meeting finished at 7.55pm