Ibtehaj Khamis Al-Raisi

Mobile: (+968) 95800891

Profile

an experienced in several sectors like: management, Financial, Customer Service, Sales & Marketing, Manager Assistant (Secretary) whose intelligent approach to work has earned her praise fromher employers. She has enjoyed the opportunity to learn in a variety of Companies sectorsand banking divisionsher trouble-shooting and problem-solving skills in modern operationsand working under pressure have been a major benefit. She has the capacity for leadership, challenging and motivating others through organizing and arranging training programs. She will be anasset to the management team in anymanagement sectorin sha Allah.

Objective

I would welcome the opportunity to apply my knowledge, skills and experience in the management sector. My career to date has given me the confidence to believe I cansuccessfully handle the responsibility of any suitable position and ability to learn fast any new things. My employer can be assured of mybest efforts and communication on his behalf and my commitment to continuous improvement in sha Allah.

Areas of Expertise & Knowledge

Financial administration electronic banking operations

Leadership beautician designer

Management banking operations

Business administration

Work Experience

  • 05th May 2013 _ till date National Oilwell Varco

A purposeadministrative & operations Coordinator

  • Record incoming & outgoing documents ,receive calls, send & receive corer
  • Invoicing and handle oxy works
  • Prepare timesheets for employees
  • Arrange job safety analysis & toolbox requirement documents
  • Organize trainings for field engineers according to their work schedule& jobrequirements.
  • Prepare monthly & weekly report for engineers movements in field trainings procedure
  • InstitutesArrange and contact them for agreements & other requirements.
  • Filling
  • Inter all employees attendance, leave ,absents in oracle (Kronoos)

15th Sep 2010 _ 30thApril 2013 United Engineering Services

Purpose of position Document Controller (Machine Shop Dept )

  • Responsible & accountable to provide resourceful front office support service to all Visitors and Customers
  • Operate telephone system in a smooth and efficient manner.
  • responsible for the distribution and dispatch of incoming and outgoing mailing system
  • Provide secretarial assistance to departments as and when required.
  • Responsible for fault reporting, timely repair and as to ensure that all international telephone calls are properly accounted for.
  • Responsible for timely dispatch and distribution of incoming and outgoing mail.
  • To ensure that Log book is available for all visitors.
  • Be innovative to assist others. Ensure company values, HSE and quality policy is followed as perCompany Policy.
  • Open work orders
  • Open quotations
  • Update order Register
  • Update Enquiry Register
  • Delivery Order Record
  • Organize Salary Pay slips
  • Update data in Oracle
  • Close work orders (invoicing)
  • Time Sheet (collects the time sheet card from the employees and organizes the time sheet according their working hours).

1st Aug 2008 – 30th July 2009 Oman International Bank

Customer services

Opening a/c. Closing a/c.

  • Loan. Activate the Dormant a/c.
  • Activate the Unclaimed a/c.
  • Provide explanation about the bank products & offers to the customer.
  • Submit cards to the customer activate & solve their card problems.

During the last month of my work I was doing the assistant job

19th Aug 2007 – 19th July 2008 Oman International Bank Muscat

(Cashier )Duties and responsibilities

cash deposits & withdrawals cheque receipt & payment

demand drafts utilities payments

account transfers identity verification

cash balance document verification

ATM balance telex transfers

ATM troubleshooting account data entry

7th April – 17th Jul '07 International Operations

Duties and responsibilities

?Western Union Project Organization ?document verification

?Overseas telephone contacts ?document modification

24th Oct '05 – 1st Jan '07 Zahra Travel & Service Bureau LLC Muscat

Telemarketing – American Express

Duties and responsibilities

?Marketing credit cards ?customer information

?Telephone contacts ?customer advice

10th Jan – 15th Mar '06 DHL Express Muscat

Mail Room Agent

Duties and responsibilities

? Receipt of network packages ? receipt of client packages

? Contact & delivery to addressee ? routing and onward transmission

? Documentation and tracing ? customer service

25th Jun – 3rd Aug '05 National Bank of Oman Muscat

Internship –Operations Division

Duties and responsibilities

?earned an overall experience in all the departments.

2005 (3 months) Bank Muscat Muscat

Internship –Operations Division

Duties and responsibilities

?earned an overall experience in all the departments

Qualifications

2012 – 2013 "BA Business Management" Muscat

Gulf collage, Muscat, Sultanate of Oman

Courses taken included:

• Gulf Regional Legal Environment of Business • Enterprising Management

• Business project management • Managing Financial Information

• Operations Management • International Business

• Business Environment 2 • Research Methods • Strategic Management • Managing & Leading Change

• Risk Management • Contemporary Managem

• Project

2003 – 2005 "HND Business Administration" Muscat

Information Systems Pathway

University of Luton/Majan University College, Muscat, Sultanate of Oman

Courses taken included:

• Introduction to Accounting & Finance • Small Business Start-up

• English Language & Academic Skills • Intensive Reading & Academic Writing

• Business Analysis in English

• Principles of Marketing • Investigating Business

• Introduction to IT & Applications • Consumer Behavior

• Databases • Organizational Behavior

• Business Environment • Human Resource Administration

• Business Analysis • Foundation to Business Strategy

• Financial Accounting I

2001 – 2002 Secondary School Certificate Muscat

Wadi Kabir Secondary School, Ministry of Education, Sultanate of Oman

Professional Training Certificates taken in MB Training Centre Muscat

Individuals In Teams Professional Growth

Communication Skills Internal Customer Focus

Success Begins With ME (ILM Certified

  • 9th – 11th Sep 2007 Business Communication Muscat

College of Banking & Financial Studies, Muscat, Sultanate of Oman

  • 25th June – 3rd August '05 Summer Training Programme Muscat

Staff Training Centre, National Bank of Oman

  • 15th Jul – 26th Aug '04 Summer Training Programme Muscat

Staff Training Centre, Bank Muscat

Health Safety Environment Technical Administrative Training Institute

Strengths

• Solid ability in customer care • excellent planning, organizing skills

• Ability to work well under pressure • team oriented with leadership qualities

• Accuracy & attention to detail • trouble shooting & problem solving

• Talented and determined • multi-lingual

• Professional & effective manner • excellent communication &presentation skills

• Fast learner

Personal Attributes

• Hard working • enthusiastic

• Honest • keen to learn

• Independent • diligent • good communicator • motivational

Computer Skills

• MS Word • Power Point • MS Access

• Excel • Internet • Email Oracle

Languages

Arabic : speaking, reading, writing and typing

English : speaking, reading, writing and typing

Urdu : speaking and reading

Farsi : reading

Balushi : speaking

Hobbies and Interests

?Technical : photography, drawing, researches

?Educational : self learning, traveling

?Literary : reading, writing

?Music : classical & modern

Personal Details

?Date of Birth : 28th September 1983

?Nationality : Omani

?Marital Status : Single

?ID Card No. : 03983202

?Driving License : Light

Contact details Tel (+968) 95800891 Mobile

Tel (+968) 92549356 Mobile

References

? Mr. Khamis Al- Raisi, Bank Muscat Tel (+968) 92549356 Mobile

? Ms. Jameela Al-Raisi Immigration Dept. Tel (+968) 92594283 Mobile