Quality Assurance and Accreditation Center /
Action Plan Progress & Follow-up of Improvement Plan Report
College of:
Program:
Academic Year:
- Introduction
The process of Internal or external SER requires the development of an Action Plan based on the self review and improvement opportunities included in the SER Report. After submission of the SER with Opportunities for Improvement OFIs, an Action Progress and Follow-up Report (APFR) is produced that reviews the progress made toward these improvements. This document is produced by the Quality Assurance and Accreditation Center (QAAC) to outline the improvements and actions taken to fill the gaps identified in the SER report and enhance or build upon the good practices.
Acknowledgement
The following are the names (DAC/QAC) committee members responsible for producing this report.
- Dr. ------Chair of the committee
- Dr. ------Member,
- Prof. ------Member,
- Prof. ------Member,
- Dr. ------Member,
- Dr. ------Member,
- Ms. ------Member,
- Ms. ------Member,
The creation of this document has been a joint effort across the academic staff members, committees and administrative units. The committee wishes to thank all of the participants who were assigned execution or follow-up roles, or members of the department committees who contributed to developing this plan. The committee also wishes those designated with execution and follow-up responsibilities good luck in implementing this plan, and stresses the role of the University’s support in its success.
Revisions of the submitted plans for each theme was done by QAO Director Dr. ------, with the help and comments of : EX: Prof. ------, Dr. ------, Dr. ------, and Ms. ------. This included a complete revision of the Action Plans and Performance Indicators. We wish to thank them for their careful revision, integration, and modification of the plans.
- Process for Developing and Monitoring the Institutional Review 2010 Improvement Plan
The DAC/QAC committee responsible for the development of the Action Plan report used the following process for developing it.
- Review the requirements for the Action Plan using the Improvement Action Planning Form (QF.37.rev.a.2).
- Use the table that summarizing the improvement opportunities from internal or external SER Report points such as (QAAC Self-Evaluation Improvement Plan (QF-25-rev.a.2)) or the OFIs obtained from the QQA ser Template .
- Align any recommendations or points with any existing committees, audit reviews, initiatives or work-streams within the University’s Strategic Plan. This was mainly done to eliminate duplication of efforts and to consolidate all improvement actions in one action plan.
- Assign “ownership” of each Improvement Opportunity mentioned in the improvement opportunities from, and point to a designated person.
- Assign “follow-up” responsibility to senior management for each point.
- Sendthe action plan template (Improvement Action Planning Form (QF.37.rev.a.2) for each “owner” to complete the following fields:
- Improvement Action Progress Summary.
- Action Plan with key task, schedules and status indicators.
- Performance Indicators for the tasks (indicating current and targeted levels).
- Expected challenges/risk
- Resources needed for the task.
- Prepare a workshop for all of the persons involved in the planning process including owners of points and follow-up staff. The workshop explained the terminology of the SER and the process of review, improvement, follow-up report.
- The template(Improvement Action Planning Form (QF.37.rev.a.2) was sent to the responsible staff and a deadline was set.
- Upon receiving the templates of the action plan, the committee reviewed them and discussed any missing information with the person, committee, or unit responsible for the execution and follow up.
- After multiple reviews the Improvement Plan was raised to the Department Council for approval, before being delivered to the QAAC via QAO director.
- General Information
Opportunity for Improvement OFI ( Number / 1
Opportunity for Improvement OFI Resource ( QAAC SER,QAA SER, Audit, Survey, Review…):
Opportunity for Improvement OFI Statement / Ex: CILOs have to be refined and in some case rewritten
Follow up responsibility / Ex: Chair of Quality Assurance Committee (QAC) in the department
Execution Responsible Unit / Dr. ------
Progress Report Number / 1
Reporting Period / One year report (1stof October 20xx- 1stof October 20xx)
Submittal Date / 10th of October 20xx
- Improvement Action Progress Summary: (to be filled later in order to explain the progress main points)
EX: The committee members had conducted a number of meetings, the following points are the summary of the OFIs progress:
-
-
-
3.Action Plan: Key Task and Task status
# / Task / Actual Start Date / Complete Date / Percent complete / Status / Comments1 / EX: Review the current CILOs in accordance to the NQF level descriptors by every faculty member / Dec 2014 / Mar 2015 / 80% / Started
2 / Present all Course Spec. Forms with the new/modified developed CILOs to the Curriculum Committee / Mar 2015 / Apr 2015 / 0% / Started
3 / The Curriculum Committee meets together with the Quality Assurance Committee to finalize all Course Spec. Forms and submit it to the chairperson / Apr 2015 / May 2015 / 0% / Scheduled
4 / The chairperson presents the Course Spec. Forms in the department council for approval, and agree any future changes will require to go through the same process of curriculum committee and department council approval / May 2015 / Jun 2015 / 0% / Scheduled
- Key Performance Indicators KPIs
# / KPI(Statement) / Present performance
of the KPI (base) / Target Performance / Reporting Frequency / Source of data / Measurement method (formula)
1 / Ex:
Percentage of all ready Course Spec. Forms approved by department council with the new developed CILOs / 20% / 100% / Monthly / UOB data / Department data at Curriculum committee
- Challenges/Risk
EX:
- Resistance from few faculty members
- Collaboration and support/ Required Resources:
Is there anything that you would like advice and support on? Do you have any specific training needs, requests or suggestions for supporting workshops for the affirmation?
- Training on how to write CILOs
- Training on how to use the NQF descriptors
Dr. ------
Printed Name
- General Information
Opportunity for Improvement OFI ( Number / 2
Opportunity for Improvement OFI Resource ( QAAC SER,QAA SER, Audit, Survey, Review…):
Opportunity for Improvement OFI Statement
Follow up responsibility
Execution Responsible Unit / Dr. ------
Progress Report Number / 1
Reporting Period / One year report (1stof October 20xx- 1stof October 20xx)
Submittal Date / 10th of October 20xx
- Improvement Action Progress Summary: (to be filled later in order to explain the progress main points)
EX: The committee members had conducted a number of meetings, the following points are the summary of the OFIs progress:
-
-
-
9.Action Plan: Key Task and Task status
# / Task / Actual Start Date / Complete Date / Percent complete / Status / Comments1
2
3
4
- Key Performance Indicators KPIs
# / KPI(Statement) / Present performance
of the KPI (base) / Target Performance / Reporting Frequency / Source of data / Measurement method (formula)
1
- Challenges/Risk
EX:
- Resistance from few faculty members
- Collaboration and support/ Required Resources:
Is there anything that you would like advice and support on? Do you have any specific training needs, requests or suggestions for supporting workshops for the affirmation?
Dr. ------Printed Name
Glossary and Definitions
- UOB: University of Bahrain
- NAQQAET: National Authority for Quality Assurance and Qualifications for Education and Training
- QAAC: Quality Assurance and Accreditation Center
- Task Status: please use these terminologies to reflect Task Status
Scheduled /
- For tasks set to start immediately, the task is preparing to start, but has not started yet.
- For scheduled tasks, the task is scheduled to start at the date and time defined for the task.
Succeeded / The task is complete and deployment to all target systems was successful.
Canceled / The task was canceled by an administrator.
Failed / The task did not complete or errors occurred. Deployment failed on one or more target systems. Review task details to find out where the errors occurred.
Completed / The task is completed with some errors.
In Progress / The task is in progress.
- Percentage of Task Completion: please use these values to reflect Percentage of Task Completion: 0% - 25% - 50% -100%.
This table summarizes the assigned responsibilities to each commendation, affirmation, and recommendation; along with any crossover into the UOB Strategic Plan’s workstreams.
Improvement Action / Follow up / Responsible Unit
- Develop the CILOs
- Undergo the assessment of the PILOs
- ------
Appendix B. Execution and Follow-up Process
QF-49-rev.a.1QAAC