Chat Log: ga_pines_2008_1111_0959_55.session
Last Modified: Tue Nov 11 10:54:20 2008

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Timestamp / User / Sub-Room / Action / Detail
Tue Nov 11 10:00:21 2008 / ga_almonde / Main Room / said / hope it doesn't rain on you on the way down Chris!
Tue Nov 11 10:02:55 2008 / Jason / Main Room / said / Emily, is this being recorded?
Tue Nov 11 10:03:09 2008 / ga_almonde / Main Room / said / it is - just the chat part, not the audio
Tue Nov 11 10:03:27 2008 / Jason / Main Room / said / is there a whiteboard?
Tue Nov 11 10:03:31 2008 / ga_almonde / Main Room / said / the ppt and the charts will be available as well
Tue Nov 11 10:03:42 2008 / ga_almonde / Main Room / said / there is - I'll pull it up right quick
Tue Nov 11 10:03:56 2008 / ga_almonde / Main Room / said / can everyone see it?
Tue Nov 11 10:04:25 2008 / Jason / Main Room / said / I'm having some trouble hearing you guys audio-wise. Might want to have someone take notes in the chat window
Tue Nov 11 10:04:59 2008 / Jason / Main Room / said / excellent re: whiteboard
Tue Nov 11 10:05:01 2008 / ga_almonde / Main Room / said / I'm also taking notes and will post them on the wokring groups page
Tue Nov 11 10:05:09 2008 / ga_almonde / Main Room / said / 'tis cool, yes?
Tue Nov 11 10:05:16 2008 / ga_pines / Main Room / said / Emily, this is Shae - I'm here but forgot to put in my name so I'm in as gap_pines.
Tue Nov 11 10:07:59 2008 / George_T_ / Main Room / said / Yes
Tue Nov 11 10:15:15 2008 / Jason / Main Room / said / yes
Tue Nov 11 10:17:06 2008 / Chris_Sharp / Main Room / said / are we having audio difficulties?
Tue Nov 11 10:17:24 2008 / ga_pines / Main Room / said / are you getting my notes? I don't have audio right now.
Tue Nov 11 10:19:33 2008 / ga_pines / Main Room / said / Emily - this is Shae - the stalling is in place regardless of whether a copy is in the region or not.
Tue Nov 11 10:19:57 2008 / ga_pines / Main Room / said / Does that make sense?
Tue Nov 11 10:20:17 2008 / George_T_ / Main Room / said / I don't have enough data
Tue Nov 11 10:20:21 2008 / ga_pines / Main Room / said / Means it still stalls on the copies at the pickup library and then on an available copy in the region.
Tue Nov 11 10:20:26 2008 / Laurie / Main Room / said / It makes sense, but I'm not sure it is working that way.
Tue Nov 11 10:20:41 2008 / ga_pines / Main Room / said / If there's not an available copy in the region, it looks outside and will stall on the copy it finds outside the region.
Tue Nov 11 10:20:48 2008 / ga_pines / Main Room / said / How do you think it's working? - shae
Tue Nov 11 10:21:06 2008 / ga_pines / Main Room / said / Wait - look at my other note above that.
Tue Nov 11 10:21:36 2008 / Jason / Main Room / said / I'm having a hard time following the audio, sorry
Tue Nov 11 10:22:54 2008 / ga_pines / Main Room / said / Emily - I'd like to know how the libraries think it's working. - Shae
Tue Nov 11 10:23:30 2008 / George_T_ / Main Room / said / I need to study it more
Tue Nov 11 10:23:37 2008 / Laurie / Main Room / said / I still have problems with holds not attaching to the book.
Tue Nov 11 10:23:52 2008 / Laurie / Main Room / said / And I place barcode, copy level holds.
Tue Nov 11 10:23:52 2008 / George_T_ / Main Room / said / I am just not sure at this point
Tue Nov 11 10:23:54 2008 / ga_pines / Main Room / said / So, it never finds an available copy?
Tue Nov 11 10:24:21 2008 / Laurie / Main Room / said / No, it doesn't. I had this happen last week. I placed another hold and called our branch.
Tue Nov 11 10:24:47 2008 / ga_pines / Main Room / said / We really need examples too when you find that something isn't working properly - Shae
Tue Nov 11 10:24:58 2008 / ga_pines / Main Room / said / We really want to troubleshoot this if it's not doing what it should. - Shae
Tue Nov 11 10:25:03 2008 / Laurie / Main Room / said / For a very long time when we came up on PINES, title level holds were not working at all.
Tue Nov 11 10:25:47 2008 / ga_pines / Main Room / said / sounds good to me - Shae
Tue Nov 11 10:25:49 2008 / George_T_ / Main Room / said / Yes
Tue Nov 11 10:25:55 2008 / Laurie / Main Room / said / Yes
Tue Nov 11 10:26:36 2008 / George_T_ / Main Room / said / sounds good
Tue Nov 11 10:26:38 2008 / ga_pines / Main Room / said / Yes.
Tue Nov 11 10:26:58 2008 / Laurie / Main Room / said / Question: is this just holds we place or holds palced by patrons at home?
Tue Nov 11 10:27:29 2008 / Chris_Sharp / Main Room / said / patrons can only place title level holds
Tue Nov 11 10:27:32 2008 / ga_pines / Main Room / said / No, the stalling and the way holds are filled is true for staff or patrons.
Tue Nov 11 10:27:36 2008 / Laurie / Main Room / said / I have found that patron placed holds go anywhere and everywhere.
Tue Nov 11 10:27:43 2008 / ga_pines / Main Room / said / Wouldn't apply to a copy specific hold, though.
Tue Nov 11 10:28:19 2008 / ga_pines / Main Room / said / Yes, patrons are placing title level holds only so it should look at their pickup library, then at branches in the system, then the consortium.
Tue Nov 11 10:29:46 2008 / ga_pines / Main Room / said / Yes, steps taken as well as screen captures are best - Shae
Tue Nov 11 10:30:13 2008 / ga_pines / Main Room / said / Recording the time you did this might also help if we need to look through log files - Shae
Tue Nov 11 10:30:55 2008 / Jason / Main Room / said / yeap
Tue Nov 11 10:32:56 2008 / ga_pines / Main Room / said / Emily - I think being able to group and define a region where holds can be filled would be great for PINES but we could also test ceilings and see if this is helpful. - Shae
Tue Nov 11 10:33:48 2008 / ga_almonde / Main Room / said / good question Chris -- for the archive:
Tue Nov 11 10:33:56 2008 / Chris_Sharp / Main Room / said / :-)
Tue Nov 11 10:34:00 2008 / ga_pines / Main Room / said / I'm sure at the time when title level holds were not working at they should (in the beginning, right) that this workaround was good. Right now, though, I think we need to use title level holds to truly test this and see if things are working better now.
Tue Nov 11 10:34:09 2008 / ga_almonde / Main Room / said / thoughts on placing title level vs. copy level holds undermining functionality?
Tue Nov 11 10:34:29 2008 / Jason / Main Room / said / I think at worse, it could just delay effect hold fulfillment.. at best, it might actually work better, because it effectively "waits" for some local copies to show up
Tue Nov 11 10:35:22 2008 / Jason / Main Room / said / a volume hold is a poor man's Branch level hold, and only targets items on one specific volume, rather than all local copies
Tue Nov 11 10:35:26 2008 / Chris_Sharp / Main Room / said / delayed for some and timely for others, apparently
Tue Nov 11 10:35:46 2008 / Chris_Sharp / Main Room / said / I have several helpdesk tickets that indicate this
Tue Nov 11 10:35:55 2008 / Laurie / Main Room / said / Some but not much. I will test this out.
Tue Nov 11 10:36:20 2008 / Jason / Main Room / said / I don't advocate volume level holds for this purpose
Tue Nov 11 10:37:51 2008 / ga_pines / Main Room / said / Is anyone in PINES using age protection to proctect certain items from going out for a period of time? If so, we should test that also to make sure it's working properly. - Shae
Tue Nov 11 10:38:12 2008 / Chris_Sharp / Main Room / said / and age protection also seems to be a factor in those tickets I'm mentioning
Tue Nov 11 10:38:25 2008 / ga_pines / Main Room / said / yep
Tue Nov 11 10:38:39 2008 / ga_pines / Main Room / said / So, it could be set to 3 months or 6 months and it's based on the age of the item - shae
Tue Nov 11 10:39:13 2008 / Laurie / Main Room / said / yes.
Tue Nov 11 10:39:14 2008 / George_T_ / Main Room / said / Yes
Tue Nov 11 10:39:20 2008 / ga_pines / Main Room / said / yes
Tue Nov 11 10:42:54 2008 / ga_pines / Main Room / said / sounds good to me
Tue Nov 11 10:43:02 2008 / George_T_ / Main Room / said / Sound good
Tue Nov 11 10:45:53 2008 / George_T_ / Main Room / said / agreed
Tue Nov 11 10:47:25 2008 / Laurie / Main Room / said / Works for me.
Tue Nov 11 10:47:37 2008 / George_T_ / Main Room / said / it works for me
Tue Nov 11 10:48:49 2008 / Chris_Sharp / Main Room / said / now I have time to pack!
Tue Nov 11 10:49:16 2008 / ga_almonde / Main Room / said / thanks everyone for attending!
Tue Nov 11 10:49:36 2008 / George_T_ / Main Room / said / bye-bye
Tue Nov 11 10:49:45 2008 / Laurie / Main Room / said / Bye
Tue Nov 11 10:49:51 2008 / ga_almonde / Main Room / said / I'll stick around for a moment for questions
Tue Nov 11 10:49:55 2008 / Chris_Sharp / Main Room / said / bye Laurie