Volume 3: Human Services Policy and Funding Plan 2015-19, update 2017-18
Chapter 4: Activity descriptions
Contents
Activity information 1
Service delivery tracking 1
Output group 1
Output 1
Objective 1
Description of the service 2
Client group 2
Service delivery 2
Service redevelopment 2
Monitoring and review 2
Service Agreement 2
Human Services Standards 2
Monitoring performance 3
Performance measures 3
Key performance measure 1: Number of refugee minors supervised 3
Data collection information 3
Further information 3
Volume 3: Chapter 4: Activity descriptions 4
Activity information
Service delivery tracking
Service delivery tracking activity? No
Output group
Child protection and family services
Output
Specialist support services
Objective
To provide case management and support services for unaccompanied humanitarian minors.
Description of the service
The Refugee minor program (RMP) supports the settlement process and the provision of care for unaccompanied children and young people aged less than 18 years and their carers through support and case management.
Unaccompanied humanitarian minors may join a close adult relative in Australia. Others who have no close relative become wards of the Commonwealth Minister for Immigration and Border Protection. The state undertakes delegated guardianship responsibilities to provide for the ongoing care of wards. Funding for this program is provided jointly by the Commonwealth Government and the State Government.
Client group
The Department of Health and Human Services Refugee minor program is for clients who have been referred by the Department of Immigration and Border Protection.
Service delivery
Department of Health and Human Services and community service organisations (CSOs) provide case management support throughout rural and regional Victoria.
Service redevelopment
The department will continue to monitor service provision, and where necessary, may amend service specifications or funding allocations based on community needs or in response to changes to government policy and priorities.
Monitoring and review
Service Agreement
The Department of Health and Human Services monitors and reviews the organisation’s compliance with the Service Agreement’s requirements set out in the terms and conditions and schedules including the Applicable Departmental Policies. The Service Agreement is used to manage funding provided through the department for services delivered by community service organisations and local government authorities.
The Service Agreement includes two Applicable Departmental Policies:
1. Department of Health and Human Services Policy and Funding Guidelines
2. Service Agreement Information Kit <http://www.dhs.vic.gov.au/facs/bdb/fmu/service-agreement/contents>.
The Service Agreement Information Kit provides information on the Service Agreement terms and conditions (chapter 3) and Applicable Departmental Policies (chapter 4). The Service Agreement Information Kit must be read in conjunction with the Department of Health and Human Services Policy and Funding Guidelines.
Human Services Standards
Organisations funded to provide services to clients are required through the Service Agreement to meet the gazetted Department of Health and Human Services Standards (Human Services Standards) and can be monitored in relation to their compliance with these standards.
Organisations funded through this activity are subject to independent review and accreditation requirements under the Human Services Standards, except where exempted by the department.
Monitoring performance
Funding is subject to the delivery of specified targets in performance measures. Where actual annual performance is less than 85 per cent of target performance, the funded organisation should provide the Department of Health and Human Services with a justification for retaining full funding.
All internally provided services are monitored monthly by operational staff and executive on a regular basis.
Performance measures
Key performance measure 1: Number of refugee minors supervised
Definition / The number of refugee minors clients being supported.Aim/objective / To provide case management and support services for unaccompanied humanitarian minors.
Target / Not applicable
Type of count / Cumulative
Counting rule / Count the client only once regardless of the number of services or supports received in the reporting period.
If a client is receiving a service over a full year then that client is counted in each reporting period.
Monitoring frequency / Monthly
Data source(s) collection / CRIS
Definition of terms / All clients are aged between 0 – 18 years and are referred to DHHS from the Commonwealth Department of Immigration and Border Protection. Includes both Commonwealth wards and non-wards.
Case management support is provided until such time as the client reaches 18 years or becomes and Australian citizen.
Data collection information
Data collections comprise data management systems and data sets.
Data collection name / Data management system / Data set / Reporting cycle /CRIS refugee minor program / CRIS / Refugee minor program clients / Quarterly
Further information
Youth Justice and Disability Forensic unit phone 9096 7803
To receive this publication in an accessible format, email Service Agreement Communications <>Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human Services, 1 July 2017.
Where the term ‘Aboriginal’ is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation.
ISSN 2207-8347 (online)
Available on the department’s website <https://www.dhhs.vic.gov.au/policy-and-funding-guidelines
Volume 3: Chapter 4: Activity descriptions 4