RESUME
Gaurav Arora
KH No. 692, Flat No D-4, third floor Block A, Devli,
New Delhi – 110062
Mobile: 91-9891989184
E-Mail:
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PERSONAL STATEMENT
I love challenges and would be very happy if I get them every day. Carryout the job using
tools available at workplace. Analytical and interpersonal skills gathered over the
Years are my assets. I intend to add value not only to myself but also in the organization
I work with.
ACADEMIC QUALIFICATION
· B.Com (P) from Delhi University
· MBA From Sikkim Manipal University
· 12th passed from HBSE Board, Haryana
· 10th passed from HBSE Board, Haryana
PROFESSIONAL QUALIFICATION /Diploma
· Diploma in Computer Applications
· Microsoft office (Microsoft word , excel, access , power point)
· Languages – C++
· HTML, XML
· SQL 2000
Employment History
1. Company Name : Hewlett Packard India Sales Pvt. Ltd.
Location : Delhi
Designation : Project Coordinator
Date of Joined 21st Sep 2012 Date Left: Still Working
ROLES AND RESPONSIBILITIES
q Downloading order from DGS&D portal (Govt. Of India Portal)
q Creating order for DGS&D team to work on
q Maintaining excel for the DGS&D order for the whole financial year
q Maintaining annual dashboard for DGS&D order
q Maintaining Banking sector order
q Handling customer escalation for DGS&D and banking sector
q Order loading in SAP
q Re-billing in SAP against loaded order
q Handling billing of banking projects
2. Company Name : Yebhi.com
Location : Gurgaon
Designation : Team Leader
Date Joined : 2nd Sep 2011 Date Left: 17th Sep 2012
ROLES AND RESPONSIBILITIES
q Handling CRM in Yebhi and resolve customer escalation
q Handling all type of query regarding products available in portal
q Refunding payment after investigating if the amount is received double
3. Company Name : Intex Technologies Ltd
Location : Okhla New Delhi
Designation : Executive
Date Joined : 1st June 2010 Date Left: 31st July
ROLES AND RESPONSIBILITIES
q Handling escalations on unresolved Problems with Vendor
q Handling escalations on unresolved Problems
q Maintaining dashboard regarding day by day activity
Present Environment
q Managing and maintaining whole infrastructure covered in Asset management
Summary of Key Result Areas
q A team player with pleasant personality and excellent communication skill.
q Strong sense of public relation on behalf of the management.
q Friendly outgoing person.
q Take pride in Quality of work. Strong Sense of professionalism.
q Convincing power.
q Skilled in high-volume workflow with creative problem resolution capabilities.
q Strengths in troubleshooting and time management. Results orientated.
DECLARATION .
I here by affirm that the above information is accurate and as best of my knowledge.
Personal Details
¨ Father’s Name : Shri Inderpal
¨ Mother’s Name : Mrs. Sunita
¨ Date of Birth : 24-Feb-1989
¨ Sex : Male
¨ Nationality : Indian
¨ Marital Status : Married
¨ Languages : English, Hindi
¨ Permanent Address : Shiv Colony Rly. Stn. Kosli District Rewari
Pin - 123302
Date:
Place: Signature