Local patient participation report
This report summarises development and outcomes of [Insert Practice Name’s]patient reference group (PRG) in 2011/12.
It contains:
- Profile of practice population and PRG
- Process used to recruit to our PRG
- Priorities for the survey and how they were agreed
- Method and results of patient survey
- Resulting action plan and how it was agreed
- Progress made with the action plan
- Confirmation of our opening times.
1 Profile of practice population and PRG
Practice population summary
[Insert profile of practice, age, ethnicity numbers etc.]
PRG profile
[Insert charts from contact tool]
Age
Ethnicity
Regularly visit the practice
[Insert diagnosis information from survey]
2 Process used to recruit to our PRG
To recruit to our PRG we:
- Wrote to patients (see attached letter)
- Put up posters in practice (attached)
- Offered leaflets to all patients attending practice (attached)
- Emailed patients (attached)
- Put information on the practice website (attached)
[Delete or add as appropriate]
3 Priorities for the survey and how they were agreed
To determine the priorities for the survey we:
- Asked PRG for contact details (see attached)
- Asked patients attending practice
- Emailed patients/PRG
- Asked for priorities on the practice website.
[Delete or add as appropriate]
4 Method and results of patient survey
Once we had established the priorities we developed the questions using:
- PCC survey tool
- NAPP website
- Survey Monkey
[Delete or add as appropriate]
We carried out the survey using:
- PCC survey tool
- Survey Monkey
- Paper forms
- Email forms
[Delete or add as appropriate]
We carried out the survey between [insert dates]
Survey results
[Insert survey results from PCC tool]
5 Resultingaction plan and how it was agreed
To develop the action plan, the practice discussed it on [insert dates].
To get comments from the PRG on the draft action plan we:
- Emailed the group
- Met with them on [insert dates]
[Delete or add as appropriate]
We agreed the action plan with the group on [insert date]
The action plan is attached. [use PCC action template] The main actions were:
- [Insert headline actions from plan]
Areas where we could not achieve what the PRG wanted were:
- [Insert items the practice could not agree to and why]
There were significant changes to our services in these areas:
- [Insert any items where there were changes to services that required agreement with PRG or PCT eg opening times]
These were agreed with the PCT on [insert date].
6 Progress made with the action plan
A summary of the progress as of 31 March 2012 is:
You said… / We did… / The result is…[Insert survey findings] / [Insert actions or agreements not to act] / [Insert achievements to date]
7 Confirmation of our opening times
As a result of the survey we [have/not] changed out opening times. They are:
You can call the surgery [insert time and numbers]
The surgery reception is open [insert times]
Surgery times are [insert times]
We are open at evenings and weekends and you can [Insert practice arrangements for access to doctor/nurses].
Outside of these times please call [insert out-of-hours arrangements]
PCC May 2011