Quality Manual Clause

QUALITY MANUAL CLAUSE

8.2.2Internal Audit

The company maintains a schedule of management system audits which check the current working practices against the defined procedures and ensures that the techniques employed are effective. Trained personnel who are not directly responsible for the area being audited will carry out audits. (GNR/QP196 – Internal Audit).

Quality System Review

1. Purpose

To document the procedure for the implementation of the Quality System Review Meetings.

1. Responsibilities

Quality Manager

Issues Quality System Review Yearly Programme. Prepares agenda and minutes of review meetings, analysis quality records and distributes minutes.

Managing Director

The Managing Director chairs the meeting and together with all other managers contributes towards:

• Continuous improvement of the effectiveness of the Quality Management System
• Enhancing the company’s processes relating to customer’s requirements and satisfaction

1. Procedure

3.1General

A quality system review meeting is to be held every quarter. The review is attended by all managers and the Quality Manager. A person who is not able to attend the meeting should submit a written report to the Quality Manager on the area that concerns the team.

3.2Review

This review considers the continued effectiveness of the quality management system, including the quality policy and quality objectives together with the documented procedures.

Quality System Review

Quality objectives are to be discussed during the review meeting. These objectives are then passed on to the relevant team/s and eventually discussed during the respective meetings. Revised objectives will then be amended/inserted in the respective manuals and published for all to see.

Quality System information which is reviewed includes the results of:

• Internal Quality Audits
• Procedure Amendments
• Customer Complaints
• Internal Meeting Minutes
• Training & Resources
• Customer Feed-back

3.3Agenda

The Agenda includes:

• Minutes of previous meeting
• Review of the above Quality Records
• Discussion of Quality improvements – including observations
• Other Matters

3.4Quality Policy

The Quality Policy is to be reviewed every year. The Managing Director is responsible to update the Quality Policy according to the customer’s need.

3.5Meeting Minutes

Minutes of the Meeting are recorded by the Quality Manager. Minutes are circulated to all Managers within 5 days of the Meeting. These minutes will be portalised and published using the Company Portal.

Internal Quality Audits

1. Purpose

To document the procedure for the regular and comprehensive review of Computer Solutions’ Quality System.

1. Responsibilities

Quality Manager

Plans and implements a comprehensive internal quality audit programme every quarter, preferably a month before the Quality Review meeting takes place.

Managing Director

Reviews the internal quality audit findings with the Quality Representative and ensures audit programme is maintained.

The Staff

Assist with internal audits as required.

1. Procedure

3.1General

The auditor plans the audit in advance and agrees a suitable date and time with personnel from the area to be audited. Observations or non-conformances arising during an Internal Audit are recorded using the Audit Report Form. Non-conformances are to be recorded on the Non-Conformance Form.

Upon completion of the audit all non-conformances are reviewed with the manager in question and agreement along with appropriate action and timescales for the non-conformance are to be cleared. Any audits or follow-up actions that are not completed in the agreed timescale are reported to the Quality Representative to ensure completion.

Internal Quality Audits

3.2Review

Internal Audits are carried out in accordance with the Internal Audit Programme issued by the Quality Representative.

The following procedure is implemented during the Internal Audit:

• The Auditor sets up a meeting with the Auditee
• Using an uncontrolled copy of the selected procedure, together with the Internal Audit Checklist and the Internal Audit Report, the Auditor starts the audit by reviewing the previous audit and any related non-conformances.
• After having reached consensus with the Auditee the Auditor enters the Non-Conformances found on the Internal Audit Report
• A date is agreed by which the corrective action will be completed. Any corrective actions that may need special investigation, hence requesting longer period for its resolution, are noted in the observation section of the report
• The Auditor discusses the non-conformances found and corrective actions with the managing director and subsequently in the quarterly meeting
• The Quality Manager verifies that the corrective actions are implemented