Job Title: General Maintenance Officerdepartment:Corporate Services

Job Title: General Maintenance Officerdepartment:Corporate Services


October 2017

Job title: General Maintenance OfficerDepartment:Corporate Services

Team: Facilities ManagementJob Holder:Vacant

Reporting to: Facilities Manager, London

Under theoverall direction of: Head of Property & Facilities Management


  • Responsibility for the delivery of a general maintenance service for both Commercial Street premises,ensuring jobs are completed efficiently satisfying the standards, expectations and needs of the charity
  • Plan and ensure completion of in-house refurbishment and remedial works


  • Carry out all maintenance services in compliance with Health and Safety guidelines and policies
  • Supervision of general maintenance assistantand volunteers
  • Ensure maintenance activities are delivered within available budget


  • Based in London covering two buildings(20,000 and 6,000 sq feet),but very occasional travel may be required to other centres
  • 35 hours per week
  • Early morning work will be required
  • A degree of flexibility is required in delivering the service; evening and weekend work may occasionally be required in order to maintain the centre which operates 7 days a week
  • ‘On call’ response to out of hours weekend emergencies on a rota basis
  • The role may involves working with vulnerable adults and young people and so a satisfactory enhanced disclosure from the Disclosure and Barring Service may be is required


  • £ 29,648 per annum

Organisational Chart

Please note the team structure is subject to change

Principle Accountabilities

Reactive & planned work

  • Action all requests for day-to-day maintenance establishing priorities and ensuring a high standard of service
  • Provide professional and efficient responses to FM help desk requests
  • Ensure all regular maintenance activities (e.g. emergency lighting tests) are completed in a safe and efficient manner and within budget
  • Ensure that a daily early morning walk-round review of the buildings takes place, highlighting any major issues to the facilities manager
  • Action allocated works from the facilities manager (or other members of the FM team), within the required time frame
  • Direct, assist and supervise contracted service staff on site when they attend site for planned or reactive maintenance visits. Ensure their work is carried out in a safe manner and that appropriate documentation (insurance, RAMS, permits to work etc) is in place
  • Prepare a plan of preventative (in house and external) and cyclical maintenance for the two head office sites within agreed financial limits
  • Act as ‘on call’ contact for out of hours emergency maintenance or security issues

Internal alterations / refurbishments / office moves

  • Prepare areas prior to any alterations by external contractors
  • Assist in planning and carrying out internal moves, as directed by the facilities manager, including movement of furniture, erection of partitioning and other fit out works
  • Ensure all works carried out in a safe and appropriate manner

Small Works

  • Carry out small works, minor refurbishments and general repairs in areas such as plumbing, joinery, dry lining, minor electrical, tiling and also maintain building systems and services
  • Ensure all works are carried out in a safe manner, highlighting any areas where potential danger may be present to the facilities manager
  • Ensure that all supplied tools and materials are used in a safe manner, in compliance with manufacturer’s instructions and industry standards and that RAMS are prepared
  • Manage all contractors / liaise with client departments and external parties as appropriate


  • Undertake any job-related training deemed necessary for the fulfilment of the role e.g. PAT testing, health & safety etc


  • Actively encourage and support member involvement within Crisis
  • Develop and maintain an understanding of Crisis’ work and the needs and circumstances of homeless people
  • Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work etc Act 1974
  • Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Person Specification


  1. A qualified,experienced, multi skilled technician capable of carrying out
  2. diagnosis of faults in mechanical items
  3. plumbing
  4. carpentry and small works
  5. painting and decorating
  6. tiling
  7. general repairs
  8. Experience ofcarrying out general maintenance on similar sized buildings or comparable industry experience
  9. Ability to and evidencing of producing high quality workmanship
  10. Ability to communicate effectively with a wide range of people when responding to requests including providing professional and efficient responses to FM help desk requests
  11. Ability to work with conflicting demands, demonstrating good time management skills
  12. Capable of using Microsoft Office (Outlook, Word and Excel) efficiently
  13. Flexible in approachwith the ability to work safely, autonomously and as part of a team
  14. Ability to train and occasionally supervise volunteers when required
  15. Willingness to travel to various Crisis sites, work occasional weekends or evenings and be‘on call’
  16. Hold a valid driving licence
  17. The physical nature of the role means the post-holder must have the ability to undertake manual handling tasks involving bending, lifting, carrying and pulling as well as operating electrical tools and some machinery. Equipment to support manual handling tasks will be made available where appropriate
  18. Commitment to Crisis’ purpose and values including equality and social inclusion


  1. JIB qualified electrician or equivalent qualification

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.