Jackie Whitehead Page 1

Jackie Whitehead Page 1

Jackie Whitehead  Page 1

Healthcare Administrative Manager

An accomplished Healthcare professional with extensive experienced and goal-oriented in Revenue Cycle Management withexcellent Communication skills.Competencies include: Operations Management; Accounts Receivable Management; Problem Identification and Resolution; Policy, Procedure Development ; Process Improvements ; Medical Billing; Leadership ;Patient Registration and Customer Service.

AREAS OF EXPERTISE

A leader with a proven record of success in operational and financial management of all aspects ofhealthcare revenue cycle including: patient account integrity, accounts receivable, customer service and regulatory compliance; proven expertise in motivating team building.

Professional Experience

Governmental Billing Manager, North Suburban Major Hospital, Libertyville, Illinois,08/2010 – 04/2012

  • Managing a revenue cycle
  • Re-design, implementing and directing new processes and procedures
  • Successfully directed staff in Medical Billing and Appeals, Charge Corrections, Refunds and Adjustments.
  • Identify and resolve problems, and implement changes and improvements Establish Departmental Policy & Procedures
  • Control, monitor and resolve current AR Manage Account Receivables
  • Ensured the integrity of key processes: systems, flow of transactions, internal controls and

recommending efficiency and effectiveness improvements.

  • Monitor staff performance, evaluating strengths and deficiencies, and provide necessary development

Billing Manager, Laboratory, Chicago, Illinois, 01/2010 – 07/2010

  • Manage / Supervise billing team to ensure that insurance companies, patients and facilities are billed in a timely and accurate manner
  • Work with department managers to coordinate billing staff interfacing with other departments
  • Select billing software to be used by staff. Work with vendor(s) to build an interface to existing Laboratory Information System
  • Ensure daily, weekly, and monthly billing functions are performed and accurate.
  • Monitor staff performance, evaluating strengths and deficiencies, and provide necessary development

CBO Manager, Billing Service, Tinley Park, Illinois, – 06/2008 – 01/2010

  • Accounts Receivable Manager/Accounts Receivable Supervisor/ CBO Manager/Customer Service Manager
  • Ensured the integrity of key processes: systems, flow of transactions, internal controls and

recommending efficiency and effectiveness improvements.

  • Identified and resolved problems, and implement changes and improvements Establish Departmental Policy & Procedures
  • Monitor staff performance, evaluating strengths and deficiencies, and provide necessary development
  • Control, monitor and resolve current AR
  • Interview, hire, motivate, train staff,

Billing and Collections Manager, Rush Medical Center, Chicago, Illinois,– 06/2005 – 06/ 2008

  • Medicare, Medicaid, Network, In-Network, Manage Care, Blue Cross Blue shield
  • Managed Charge Entry/Billing/AR/Refund/Collections Departments – Multiple Sites
  • Identified Reimbursement Issue’s Insurance Carrier/Increased Collections
  • Some Coding Diagnosis/CPT – interpret Physician Notes
  • Monitored staff performance, evaluating strengths and deficiencies, and provide necessary development
  • Controlled, monitored and resolved current AR
  • Interviewed, hired, motivated, trained staff

Billing Supervisor, Billing Service, Chicago, Illinois, 08/2004 -06/2005

  • Ensured daily, weekly, and monthly billing functions are performed and accurate.
  • Medicare, Medicaid, Network, In-Network, Manage Care, Blue Cross Blue shield
  • Control, monitor and resolve current AR

Appeals Representative, Account Receivable Management Company Chicago, IL, 03/2004 – 07/2004

  • Billing Services Hospital Charges

Business Office Manager, Ambulatory Surgery Center , Saint Louis, Missouri, 10/2001 – 05/2004

  • Ambulatory Surgery Center/ Outpatient (Closed)
  • Business Office Manager , Assistance Business Office Manager, Medicare/Medicaid Collector
  • Reduced Medicaid AR dramatically by reading/using Medicaid resources
  • Established Externship Program with local Healthcare School
  • Managed Daily Operations of Appointments, Scheduling/Registration/Front Desk/Insurance Registration/Medical Billing/ AR Follow Up /Collections/ Credentialing Departments/SIS Billing System/
  • Monitor staff performance, evaluating strengths and deficiencies, and provide necessary development
  • Control, monitor and resolve current AR
  • Interview, hire, motivate, train staff

Claim Specialist, Medicare , St Louis Missouri 06/1999 – 10/2001

  • Recognized and identified Medicare coverage stipulations, guidelines, edits and laws which apply
  • Processed Medicare part B claims

Insurance Biller, Physician Billing Service, St. Louis, Missouri 08/1997 – 03/1999

  • Billed medical claims for cardiology, commercial insurances, Medicare and Medicaid, collections, appeals, insurance follow up, ub92 and ub94, accounts receivable, payment posting, customer service assist patients.
  • Diagnosis Coding – interpreting physician notes

Education

Ashford UniversityBachelor of Arts in Organizational Management2015

Serve Safe Food ProtectionCertification2009

University of PhoenixBusiness Management Program2004

Patricia Steven’s CollegeAssociate of Science in Paralegal Studies1998

International Air AcademyCertificate in Airport Operations1990