Annual Program Review Form

2010-11

The completion of this form is part of the institutional program review process. Please submit a completed form to the Program Review Committee and to your School Dean or immediate supervisor by February 25, 2011. Combined responses to questions 1 through 6 should not normally exceed four pages.

Department: Extended Opportunity Programs and Services (EOPS) and

Cooperative Agencies Resources for Education (CARE)

Contact Person: Renato Larin

Date: February 24, 2011

Please check this box to certify that faculty and staff in your unit discussed the major planning objectives: x

Description of Programs and Services and their Locations

The mission of EOPS/CARE is to provide educationally and economically disadvantaged students with high quality programs and services at levels which are over, above, and in addition to what is offered by the District to promote the retention and success of first-generation college students.

·  Extended Opportunity Programs and Services (EOPS)

  1. Capacity: 873 students including CARE and Second Chance programs
  2. Counseling
  3. Orientation
  4. Priority registration
  5. Financial aid advising
  6. Guardian Scholars counseling (former foster youth)
  7. Tutoring
  8. Served an unduplicated headcount of 108 students
  9. Vouchers (books, transportation)
  10. 736 students received book vouchers valued $150 per student
  11. Provided 749 students with $100 food vouchers
  12. 561 students received $70 MUNI Fast Passes in March, April, and/or May

·  Cooperative Agencies Resources for Education (CARE)

  1. Counseling
  2. Outreach
  3. Priority registration
  4. Grants and vouchers (books, childcare, meals, transportation, school supplies)
  5. Provided 27 CARE students with food vouchers at $143 per student

·  EOPS/Second Chance Program for Ex-Offenders

  1. Counseling
  2. Orientation
  3. Outreach
  4. Peer advising
  5. Psychology 26
  6. Tutoring
  7. Registry Foundation grant support


1. Please provide reflections on the above data trends for your department. If you have additional data that you would like to provide, please also include that here.

2010-2011 represents the third consecutive year of declining EOPS budgets, a reduction of 40% since 2008-2009. To operate within its means, Non-instructional FTEF positions decreased from 10.27 in 2007-2008 to 6.2 in 2010-2011 excluding a Faculty Position Allocation Committee-approved position for fall 2011.

According to the State Chancellor’s Office, the number of EOPS students to be served was capped at 873 annually in 2009-2010 and 2010-2011; a reduction of 573 (-39.6%) since 2008-2009. Contrary to the decline in EOPS capacity, enrollment in the Second Chance Program for ex-offenders increased from 79 students in fall 2009 to 89 in spring 2010 and 120 in fall 2010, a 52% increase from fall to fall.

2. Please describe any internal or external developments affecting your department since the last program review.

40% reduction in funding severely reduced the services that are provided to EOPS students. The department downsized and 2.5 FTE counseling faculty were transferred into other departments. The City and County of San Francisco budget crisis resulted in the bumping of a Civil Service employee into EOPS and created discontinuity for front office reception services. The EOPS Director retired in June 2010 and the position remained vacant until January 2011. The college’s administration was realigned in June 2010; EOPS formerly reported to the Dean of Financial Aid and now reports to the Dean of Civic Center Campus.

3. Summarize your department’s progress since the last program review on implementing your six-year plan for reviewing all courses, programs, projects, and services. Please also update the Excel spreadsheet that contains your timeline for this review and for the assessment of student learning outcomes. If your unit does not offer courses, use this space to discuss your plans for assessing your administrative unit outcomes.

EOPS Tutoring – Survey Monkey continues to be used each semester to collect student feedback on the effects of tutorial services. Out of 108 tutees, 40 participated in the assessment.

EOPS Orientation – In 2011-12, the department will resume administering a pre-test to determine student knowledge of graduation and transfer requirements. A year after the pre-test, the students will participate in an online post-test to measure their improvement.

Regular faculty meetings were held with the purpose of expanding efforts to identify and assess student learning outcomes for other program activities. Professional development focused on a review of current literature and best practices.

4. Summarize your department’s progress since the last program review on the plans for improvement in courses, programs, projects, and services based on the assessment of student learning outcomes. If your unit does not offer courses, use this space to discuss your progress in improving your services based on the assessment of your administrative unit outcomes. What is working particularly well? Are there items you need help with?

The Second Chance program for ex-offenders has developed into a stellar program under new faculty leadership. Although outreach services have been cut back, enrollment and waiting lists continue to grow based on “word of mouth” referrals.

Despite severe cuts and reduced capacity to serve students, the department has implemented improvements to the appointment and filing systems, and initiated regular e-communications with students such as newsletters and important deadlines.

5. Summarize your progress to date on the major objectives you identified in last year’s program review (excluding progress already cited in #3 and #4).

Though Summer Session 2010 was canceled, the Board of Trustees awarded $50,000.00 of bridge funding to the Second Chance program to provide Basic Skills instructional workshops, tutoring and peer advising in the summer. Furthermore, the Registry Foundation of Walnut Creek awarded $15,000.00 to provide educational support to ex-offenders in college. The College and Second Chance are partnering with the San Francisco Reentry Council to develop a regional proposal to serve the educational needs of juvenile offenders.

6. What are the department’s major objectives for the 2011-12 academic year? Cite linkages, where applicable, to college plans. You may also cite linkages to the department’s review of courses, programs and assessment of student learning.

·  Implement document imaging of EOPS student files (Technology Plan – Student Development 2.1)

·  Team with ITS to simplify and automate more elements of MIS data collection and reporting (Technology Plan – Student Development 2.0)

·  Pursue new sources of funding and external partnerships to sustain and augment current levels of service (College Annual Plan 6.6)

Bonus Question for 2010-11: What progress has your department / program made on the college-wide initiative to improve textbook affordability and access for all our students? Please indicate what discussions you have had and what strategies you have developed to combat the high cost of textbooks.

Since the inception of the Textbook Affordability Committee, EOPS has been actively involved in its deliberations. An EOPS book loan program is offered on a limited basis in topics such as mathematics and psychology. The department’s book loan services are delivered with assistance from the Rosenberg Library Reserved Book Room where the inventory is stored, distributed and returned. Additionally, EOPS works closely with the Associated Student Book Loan program to provide students with access to additional book resources.

New Resources Needed

Briefly describe each project. Include specific links, where applicable, to college plans to support your request. You may also include specific links to the department’s review of courses, programs and assessment of student learning. Please remember to include any costs associated with staffing, equipment, supply, facilities, or unit requests. If exact costs are unknown, please approximate. Put your projects in order of priority. Add additional items as necessary.

First Priority

o This is a new request X We initially made this request in our 2009-2010 Program Review

Project Title: / Computer Equipment Upgrade
Brief Project Description: / Replace faculty, staff and student lab computers.
Timeline: / ASAP
Rationale: / Hardware is overdue for replacement since the desktop roll-out of 2002.
Links to Plans: / Student Development Technology Plan Goal 2.0
Annual Plan Developmental Objectives 7.2
Staffing Needs: / ITS installation support
Equipment Needs: / 17 faculty/staff workstations, 8 student workstations
Supply Needs: / Toner cartridges
Facility Needs: / N/A
Request for Additional Units: / N/A

Second Priority

X This is a new request o We initially made this request in our Program Review

Project Title: / Electronic Student Records
Brief Project Description: / Convert paper-based student files into electronic records by implementing a document imaging system.
Timeline: / Begin implementation in 2011-2012
Rationale: / Utilize current technology and Banner system to reduce paper waste and improve efficiency of records storage and retrieval.
Links to Plans: / Student Development Technology Plan Goal 2.1
Annual Plan Developmental Objectives 7.1
Staffing Needs: / Professional development
Equipment Needs: / Desktop computers need to be upgraded.
Supply Needs: / Product purchased by Financial Aid and will be available to other users.
Facility Needs: / N/A
Request for Additional Units: / N/A

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