Network Director for Payment Innovation Programs Travis Herzog

Enhanced Personal HealthCare:

SupportRolesforYourOrganization

The followingsupportstaff membersareavailabletoCaliforniaprovider organizationstosupport allaspectsof participation inEnhancedPersonalHealth Care. The level of interaction of the support team may vary by organization. Ourgeneralmailboxis:

Network Director for Payment Innovation Programs – Travis Herzog

Phone: (818) 234-2752Email:

The Network Director for Payment Innovation Programs (“Network Director”) is responsible for the strategy and implementation of the Program. The Network Director isthe lead point of contact for provider organizations to address contracting and operational elements for the Program.

Contract Advisor– Maria Nimfa Lui

Phone: (818) 234-0973Email:

The Contract Advisor provides support for practice operations, implementation and ongoing maintenance of the Program. This team member organizes local meetings and collaborative learning events for the provider organizations.

Manager, Community Transformation – Mary Kay Bryan, CRRN, MPH

Phone: (530) 908-8602Email:

The Manager, Community Transformation, is responsible for the implementation, oversight, management and ongoing performance of the Enhanced Personal Health Care program and field staff in assigned markets.

CareConsultant Sr. – Andrea Thurman

Phone: (702)556-7941Email:

Care Consultant Sr. – Maryrose Coughlin

Phone: (805) 335-7512Email:

Care Consultant Sr. – Kelley Garcia

Phone: (805) 630-3447Email:

The Care Consultant Senior is a quality improvement specialist who is responsible for consulting with provider organizations to improve the effectiveness and efficiencies of practice activities that impact quality, cost of care and patient experience. This team member helps practices identify and target high-risk populations and develop corresponding strategies to optimize outcomes, leveraging hot spotter reports and gaps in care reporting.

Referral Specialist – Suzette Campbell

Referral Specialist – Stephanie Dempsey

Referral Specialist – Chad Glass

Referral Specialist Shared Email:

The Referral Specialist provides support to the Care Consultant with initial introduction of program requirements along with care planning and care coordination and cost of care program curriculum. This curriculum includes non-clinical topics such as promoting the use of program tools (reports, toolkit, MMH+) and referrals into appropriate programs. The Referral Specialist works closely with the Care Consultant and is responsible for processing manual referrals that practices submit to health plan sponsored programs.