JOB DESCRIPTION
SUPPORT WORKER (HOUSING)
Job Title: Support Worker (Housing)
Reports to: Supported Housing Manager
Place of work: Littlehampton & Bognor Regis (with travelling across Stonepillow projects as required)
1. Job Purpose:
· To be a key member of the Supported Housing Team carrying out the day to day Supported Housing management of our properties including: collection of rents, delivery of excluded license agreement support, Health and Safety and maintenance reporting.
· To establish and provide a Stonepillow support & advisory service to vulnerable and homeless people in Littlehampton
· The role involves some Hub ‘front line’ cover and some lone working on a 2 week rolling rota – Monday to Friday/Tuesday to Saturday
2. Main Duties & Responsibilities
· To undertake effective risks and needs assessments
· To signpost and support homeless people with access to Stonepillow Bognor Hub offering support, showers, clothes and food.
· To co-ordinate emergency referrals to Stonepillow Hostels and encourage people safely away from rough sleeping.
· To support clients to access supported accommodation in the Arun District to find private rented accommodation.
· To signpost clients to any relevant Stonepillow projects & services necessary for their recovery.
· To sign up clients at our supported properties and issue written and verbal warnings/eviction notices where appropriate
· To undertake regular keyworking and life skills advice/support to enable Stonepillow clients to sustain their excluded licence agreements.
· To undertake environmental risk assessments at Stonepillow properties and report immediately any defects/maintenance issues.
· To administer and develop the provision of the Local Assistance in Littlehampton; efficiently processing applications for furniture, white goods, travel warrants and food bank vouchers.
· To develop and maintain links with the food bank and local churches in Arun; offering advice and support to vulnerable people - including families with children.
· To develop and maintain effective working relationships with our joint partners and other relevant agencies over a wide range of issues affecting our clients.
· To research the needs of homeless people in the Littlehampton area and identify gaps in service provision.
· To provide Housing Support as and when required.
3. General
• To operate within professional confidentiality boundaries.
• To ensure regular liaison with the supported housing manager and the supported housing team.
• Maintain clear accurate records of support and communication within the service ensuring confidentiality at all times.
• To develop a knowledge of the organisations other services and support.
• Attend monthly team meetings to maintain good communication between all of Stonepillow projects.
• To work flexibly to meet the needs of the service and to undertake any duties as required by Stonepillow appropriate to the grade of the post.
4. Equal Opportunities
· Ensure compliance with the organisation’s Equal Opportunities policy and relevant legislation.
5. Data Protection
· Work within the organisation’s Data Protection policy with protocols governing information sharing.
· Ensure all confidential records are stored to comply with Data Protection Regulations.
6. Health and Safety
· Ensure compliance with the promotion of the Organisation’s Health & Safety policy and legislation.
· Maintain the health, safety and security of staff, students, service users, volunteers, and members of the public in all locations in line with operational procedures.
7. Confidentiality:
· This policy covers all Stonepillow employees and volunteers, all of whom will be required to sign a confidentiality agreement. Anyone working for Stonepillow who breaches the agreement will be liable to disciplinary action under the Organisation’s policy.
Appointment to this position is subject to satisfactory enhanced disclosure via the Disclosure and Barring Service
Signed……………………………………… Date………………………………………