SALES MANUAL 2011
SERVICIOS TURISTICOS CENTRO AMERICA SOCIEDAD ANONIMA
G U A T E M A L A Honduras-El Salvador-Belice –Costa Rica-Nicaragua-Panamá
English language/ SPANISH available on request / valid up to 28th Feb.2012
1. Who are we ¿ADRENALINA TOURS – CAMINANDOGUATEMALA – TODOS LOS CONTINENTES / 2 - 3
2. Itineraries in Guatemala & surrounding countries
Group & FIT
i. The Best of Guatemala , the real highlights
ii. Volcano King, Do you like nature combined with culture ?
iii. Maya cosmovision
iv. Green Guatemala / 4
4 – 5
6 – 7
8 – 13
14 – 15
Fixed departures available with English/Spanish guide/driver
3. Shuttle services provided by our company / 16 -21
4. Tours / We are the specialists in Quetzaltenango, Huehuetenango, Totonicapán & San Marcos.
4.1. From Antigua
4.2. From Panajachel
4.3. From Quetzaltenango
4.4. From Flores
4.5. From Cobán
4.6. From Copan
4.7. From Huehuetenango
5. Private itineraries
6. Medical tourism , www.turismomedicoquetzaltenango.com / 22
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7. Volunteering in Guatemala
8. Travel in Public transportation
9. Hotel Reservations through STCASA
10. Flight Reservations
11. Bus Reservations
12. Face book and other contacts
13. CaminandoGuatemala , specialized in hikes & treks in Guatemala
14. Todos Los Continentes , outbound
15. Meetings, conferences & congresses
16. ROOT TRAVEL
17. ADRENALINA XPRESS , only ground transportation with our buses and cars
18. BANK ACCOUNTS
19. EMERGENCY NUMBERS & important contacts
20. Last but not least : our slogan and philosophy / 37
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1. Who are we?
SERVICIOS TURÍSTICOS CENTROAMÉRICA SOCIEDAD ANONIMA owns a group of incoming and outgoing tour operators such as CaminandoGuatemala (www.caminandoguatemala.com) , Todos Los Continentes ( www.todosloscontinentes.com , outgoing), LINEA DORADA (www.lineadorada.info , bus company ) & ADRENALINA TOURS ( www.adrenalinatours.com) , the latest is Guatemala’s foremost tour operator, providing travel services directly to customers already in the country or/and to international wholesale tour operators for clients visiting Central America (specifically GUATEMALA, MEXICO, EL SALVADOR and HONDURAS). These travel services include individual travel plans, hotel accommodation from hostels to five star hotels and packages all included, groups and incentive arrangements, escorted, fly and drive and ready-made packages. We are also working in medical tourism (one of the founders of www.turismoysaludquetzaltenango.com ) operating specific packages, religious tourism and incentives / meetings & The name ADRENALINA comes from the fact that the business originally started with hikes & treks in the surroundings of Quetzaltenango, Guatemala about 17 years ago but is now developed as a full destination management service and NOT only for Guatemala. The owners of SERVICIOS TURISTICOS CENTRO AMERICA SOCIEDAD ANONIMA are nearly all Guatemalans involved in tourism, with exception of the founder Mr. Patrick E. VERCOUTERE from Belgium origins. The main office of the company is based in Quetzaltenango, inside the historical building passage Enrique in front of central park.
SERVICIOS TURISTICOS CENTRO AMERICA S.A. continues to adhere to our longstanding commitment that we have maintained for over 17 years – that of offering high-quality services at competitive prices for individual customers as well as for the world’s leading travel wholesalers. We are proud of our long history of achievements and are looking forward to meeting the challenges and opportunities that lie ahead. We believe in innovation and responsible & sustainable tourism , reason why we have our GREAT GREEN DEAL certificate and our RAIN FOREST ALLIANCE verification as incoming tour operator.
We are constantly looking for ways to improve the standard of our services to better satisfy our clients. STCASA with the incoming tour operator Adrenalina Tours already deals with many customers and tour operators around the globe. During this long period of cooperation with various business partners and associates, we have gathered expertise and developed the right approach to satisfy all customer needs. We offer classical tours as well as incentive, adventure and study tours for individuals and groups, on a very flexible base.
Adrenalina Tours and Caminando Guatemala allows you to experience all the aspects of Guatemala, rich in vestiges of the past that are still present today. Guatemala is known as the land of colors, where history and different civilizations abound, and has always intrigued archaeologists and anthropologists as well as the public in general.
Some references of our customers:
Look at our website: http://www.adrenalinatours.com/comment/ver.php
Some references of our wholesalers:
Thomas Cook (BE), ‘Globotrek’ (CH), Anders Reizen (BE), America Venture (FR), Neue Welt Reisen (DE), KAMINO TOURS (MX) , Trips (UK) & 54 more.
Yours sincerely,
Patrick E Vercoutere
Founder and Owner
SERVICIOS TURISTICOS CENTRO AMERICA S.A.
www.adrenalinatours.com (incoming)
www.caminandoguatemala.com (specializing in hiking and trekking in Guatemala)
Phone in Guatemala (502) 7761 4509 (office) / 5308 5106 (cell)
Skype: patrick.eric.vercoutere
Msn:
www.facebook.com/adrenalina.tours
Some NUMBERS and FACTS of our company 2009 & 2010
Number of customers2009 / 12.080 / (2010)
Up to December 15th .: 11.912
Sales / 1.1 million USD / (2010)
Up to Dec 15th. : 1.23 million USD
Human Resources / 23 / (2010)
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Vehicles (value) / 340.000 USD (completely owned) / 400.000 USD
Own capital / 100 % / 100 %
Investment / 160.000 USD / 200.000 USD
New businesses / Hostal Don Diego (hostel) / Todos Los continentes
www.todosloscontinentes.com
TurismomedicoQuetzaltenango
www.turismomedicoquetzaltenango.com
Difference (2008-2009) / + 15 % / + 12 %
Certificates / GREAT GREEN DEAL
RAIN FOREST ALLIANCE
Sustainable tourism verification & certificates
MEMBERSHIPS / Tour operators (incoming) ASSOCIATION Guatemala
Grupo Gestor (local development)
CONRED (emergencies)
INGUAT (tourism board commission) / Idem
2. Itineraries in Guatemala & surrounding countries
i. The best of Guatemala , the real highlights
10 DAYS / 09 NIGHTS from 715 USD $$$Day 1. GUATEMALA CITY – ANTIGUA GUATEMALA
Arrive in Guatemala City International Airport. Immediate private transfer to the colonial city of Antigua. Overnight: Plan A: Palacio Doña Leonor.(boutique) / Plan B: Hotel Las Farolas.(****) / Plan C: Posada La Merced. (**)
Day 2. ANTIGUA GUATEMALA.
In the morning you will explore the colonial city with a private guide, visiting the main monuments from the colonial period, Las Capuchinas convent, La Merced church, the Plaza de Armas, the Palace of the Royal Council, the Captain-General’s Palace and the Cathedral. In the afternoon you will visit San Antonio Aguascalientes and the coffee farm La Azotea.
Overnight in Antigua (second night)
Day 3. ANTIGUA GUATEMALA – CHICHICASTENANGO – LAKE ATITLAN (PANAJACHEL)
Depart Antigua and travel to Chichicastenango in the central highland region of Guatemala, to visit the colorful market. You will also visit the Santo Tomas church, the Calvario, and the cemetery where Mayan ceremonies take place. In the afternoon travel to Lake Atitlan.
Overnight: Plan A: Hotel Atitlan./ Plan B: Hotel Villa Santa Catarina./ Plan C: Posada Los Volcanes.
Day 4. LAKE ATITLAN
Depart at 9.00am to travel in a boat to the indigenous village Santiago Atitlán, situated between the Tolimán and San Pedro volcanoes. You will visit the Santiago Apóstol church, the market where you can buy all types of fruit and vegetables, and the idol Maximón, a symbol of the mixed pagan-Christian religion of the indigenous communities of Guatemala. Overnight: in Panajachel (second night)
Day 5. LAKE ATITLAN (PANAJACHEL) – QUETZALTENANGO
Depart Panajachel and travel to Quetzaltenango, discovering the south-east of Guatemala. On the way you will visit Salcajá and San Andrés Xecul, both of which are indigenous villages with beautiful colonial churches. In the afternoon you will tour the historical center of Quetzaltenango in a streetcar/tram.
Overnight: Plan A: Hotel Casa Mañen / Plan B: Hotel Modelo./ Plan C: Hotel Los Olivos.
Day 6. QUETZALTENANGO – GUATEMALA CITY
Visit the villages of Cantel, Zunil, Almolonga and the hot springs at Fuentes Georginas, have lunch in the Eco Saunas Las Cumbres. Leave Zunil and travel to Guatemala city.
Overnight: Plan A: Hotel Camino Real / Plan B: Posada Belén / Plan C: Posada Los Volcanes.
Day 7. GUATEMALA CITY – TIKAL NATIONAL PARK
Depart Guatemala city and fly (domestic) with TAG or TACA to Flores, with transfer to Tikal national park where you take a private guided tour, which will visit the main ruins complex and other complexes like the Lost World and Complex Q. Overnight: Plan A: Hotel Jungle Lodge(***1/2) / Plan B: Hotel Tikal Inn (***) / Plan C: Hotel Jaguar inn
Day 8. TIKAL NATIONAL PARK – LIVINGSTON
From Tikal travel to and visit the island of Flores, transport by road to Rio Dulce, crossing by boat to Livingstone, the Caribbean side of Guatemala. Overnight: Plan A: Villa caribe / Plan B: Hotel el delfín /Plan C: Hotel Casa rosada
Day 9. LIVINGSTON – GUATEMALA CITY
Guided tour in Livingstone visiting the Siete Altares (Seven Altars), travel in private boat to Puerto Barrios and transport to Guatemala City. Overnight: Plan A: Hotel Camino Real./
Plan B: Posada Belén./Plan C: Posada Los Volcanes.
Day 10. GUATEMALA CIY
Departure.
Transport to international airport La Aurora (B) End of Services.
Includes:
Private ground transportation with a bilingual driver/guide during the 10 days of the itinerary.
Collective water transportation if less than 06 persons / if 7 or more always private boat
09 nights double room occupancy on the hotels mentioned. Plan A = luxury/Plan B = tourist / Plan C = low budget with breakfast
Domestic flight between Guatemala City and Flores with TAG or TACA
24 hour telephone assistance in English and Spanish.
01 mobile phone with 100 minutes of local time to call
Payment: 25 % on agreement / 50 % one week before arrival / 25 % on arrival
Excludes:
Personal expenses.
Entrance fees to tourist sites (aprox 75 USD $ )
Tips to Drivers and Guides.
Meals other than mentioned within the Itinerary.
International airfare to/from Guatemala and Airport taxes.
Baggage porterage and other extras not specified.
Price per person: (Prices are in USD) valid 2011 (*)
Type of Plan / 02 PAX / 04 PAX / 06 PAX / 08 PAX
Plan A / 1,655.00 / 1,495.00 / 1,410.00 / 1,265.00
Plan B / 1,325.00 / 1,095.00 / 999.00 (**) / 935.00
Plan C / 1,105.00 / 845.00 / 760.00 / 715.00
SGL supplement :
Plan A : 395 USD / Plan B : 310 USD / Plan C : 215 USD
(**) Fixed departures NET prices , small groups 6 – 13 people , english-spanish guided
For Travel agencies and Tour operators special prices
(*) Prices NOT valid during holy week / Christmas & New year
Our itineraries can be individualized or adapted to extended stay:
Excellent combination:
(1) Copan in Honduras , after day 2 minimum 01 night
(2) Ceibal , Yaxha or Aguateca archeological sites after day 7 before leaving to Livingstone , 01 extra day & night
(3) One extra day in Quetzaltenango after day 5 to visit the Cuchumatanes in Huehuetenango , specially for horseback riding in UNICORNIO AZUL
(4) A few extra days after day 5 to explore completely hidden SAN MARCOS
(5) After arriving in FLORES on day 7 from Guatemala , before going to TIKAL … heading to the site of EL MIRADOR (5 days/4 nights) or helicopter flight (01 day needed)
Fixed departures 2011: the best of Guatemala (English/Spanish – International public)
Small groups up to 13 people
Minimum required of 06 persons at 990 USD $ to the public , PLAN B
From 18.03 to 27.03 2,011.
From 06.05 to 15.05 2,011. (FAM trip for international tour operators / wholesalers for minimum cost, hotels can be different , please write as soon as possible to Mr. ANDRES REYNA , ).
From 08.07 to 17.07 2,011.
From 05.08 to 14.08 2,011.
From 18.11 to 27.11 2,011.
From 09.12 to 18.12 2,011.
i.i. Volcano King, do you like Nature & Culture ?
VOLCANO KINGS GUATEMALA.15 DAYS & 14 NIGHTS.
Day 1. ANTIGUA GUATEMALA
Arrive to Guatemala City. Private Transportation from the International Airport in Guatemala City to Antigua Guatemala.Overnight: Plan A: Palacio Doña Leonor (****) / Plan B: Hotel Las Farolas (***) / Plan C: Posada La Merced(**)
Day 2. PACAYA VOLCANO
06.00 Pacaya Vulcano Hike (Vulcano # 1) 2500m. This is an amazing hike where you can see the lava flowing in the mountain. This hike will take about 05 hours in total (2 hrs to go up / 1 ½ hrs to go down)
Free Afternoon in Antigua , second night in Antigua
Day 3. AGUA VOLCANO
04.00 Agua Volcano (Volcano # 2) 3765mosl. A moderate to difficult hike to Antigua’s most famous landmark. This hike will take about 08 hours..Overnight in Antigua , third night
Day 4. ACATENANGO VOLCANO
04.00 Acatenango Vulcano (Vulcano # 3) 3975mosl. A difficult hike to Antigua’s tallest volcano. This hike will take about 10 hours. Overnight in Antigua , fourth night
Day 5. ANTIGUA GUATEMALA – LAKE ATITLÁN (PANAJACHEL)
07.00 Private Transportation from Antigua Guatemala to Atitlan Lake on the road you will visit Iximche Ruins. 11.00 Boat Tour around the lake, visiting the most important three towns of the lake.
Overnight: Plan A: Hotel Atitlán (****) / Plan B: Hotel Cacique Inn (***) / Plan C: Posada Los Volcanes.
Day 6. SAN PEDRO VOLCANO
04.00 San Pedro Volcano Hike (Volcano # 4) 3020mosl. A hike that will take you to one of the most impressive views from the Atitlán Lake, the most beautiful in the world. This hike will take you like 06 hours. Overnight in Panajachel (second night)
Day 7. ATITLÁN VOLCANO
04.00 Atitlán Volcano Hike (Volcano # 5) 3535mosl. A difficult hike to the other colossal guardian from Atitlán Lake. This hike will take you like 11 hours..Overnight in Panajachel (third night)
Day 8. LAKE ATITLÁN (PANAJACHEL) – QUETZALTENANGO
08.00 Private Transportation from Panajachel to Quetzaltenango on the way you will visit several Colonial Churches very famous like San Andres Xecul yellow church or La Ermita in Salcajá the oldest church in Central America. Free Afternoon in Quetzaltenango.
Overnight: Plan A: Hotel Casa Mañen (***) / Plan B: Hotel Modelo./ Plan C: Hotel Los Olives.
Day 9. SANTA MARÍA VOLCANO
05.00 Santa Maria Volcano Hike (Volcano # 6) 3775mosl. In this hike you can have one of the most impressive views from the western highlands in Guatemala also a look to the most active Volcano in Guatemala, Santiaguito Volcano. This hike will take you about 07 hours.
Overnight in Quetzaltenango (second night)
Day 10 & 11 . TAJUMULCO VOLCANO
03.00 Tajumulco Volcano Hike (Volcano # 7) 4400mosl in two days with all camping equipment and food. The highest volcano in Central America, a moderate hike to the top of the middle of our continent. This hike will take you in 5 hrs up & the next day in 4 hours down
Overnight in Quetzaltenango
Day 12. QUETZALTENANGO – ANTIGUA GUATEMALA
09.00 Private tour to the Indigenous Villages around Quetzaltenango: Zunil, Cantel and Almolonga. After the tour private transportation to Antigua Guatemala on the way you visit the archeological site of Takalik Abaj (Olmec Ruin Center). Overnight , see night 1
Day 13. ANTIGUA GUATEMALA – TIKAL NATIONAL PARK
04.00 Private transportation from Antigua Guatemala to Guatemala City Domestic Airport.
06.30 Flight from Guatemala City to Flores Island in Petén.
08.00 Transportation to Tikal National Park, with a guided tour on the ruins.
14.00 Lunch (included)
Overnight: Plan A: Jungle Lodge / Plan B: Tikal Inn./ Plan C: Jaguar Inn.
Day 14. TIKAL NATIONAL PARK – GUATEMALA CITY
06.00 – 08.00 Breakfast (included)
Free Morning in Tikal. 14.00 Private Transportation from Tikal to Flores Island.
17.00 Flight from Flores Island to Guatemala City.
18.30 Private Transportation from the Airport to your hotel in Guatemala City.
Overnight: Plan A: Hotel Camino Real / Plan B: Posada Belén/ Plan C: Posada Los Volcanes.
Day 15. GUATEMALA CITY
Private Transportation to Guatemala City Airport. End of Services.
Includes:
Accommodation in private double rooms on the hotels mentioned always with breakfast.
Private Transportation with Driver / Guide. Guide for all the hikes. Food during the hikes to the Volcanoes when full day or multiple days. Camping equipment included when needed, for ej. On the Tajumulco Hike. Porters on the TAJUMULCO hike (1 porter for each two persons)
Excludes:
Meals other than mentioned. Drinks. Personal expenses. Fax, telephone, email. Laundry service. Entrances to archeological sites. Tips to guides / drivers / Horses / mules o other animals. Travel insurance.
Price per person: (Prices are in USD) (*)
Type of Plan / 02 PAX / 04 PAX / 06 PAX / 08 PAX
Plan A / 2,645.00 / 2,240.00 / 1,955.00 / 1,910.00
Plan B / 2,345.00 / 1,940.00 / 1,650.00 (**) / 1,510.00
Plan C / 1,955.00 / 1,450.00 / 1,360.00 / 1,215.00
SGL supplement :
Plan A : 495 USD / Plan B : 410 USD / Plan C : 315 USD
(**) Fixed departures , small groups with English – Spanish guiding , only up to 13 people
For Travel agencies and Tour operators special NET prices
(*) Prices NOT valid during holy week / Christmas & New year
Our itineraries can be individualized or adapted to extended stay:
Excellent combination:
After arriving in FLORES on day 13 from Guatemala , before going to TIKAL … heading to the site of EL MIRADOR (5 days/4 nights) or helicopter flight (01 day needed)
Prices depending of the number of participants
Fixed departures 2011: VOLCANO KINGS GUATEMALA (English/Spanish – International public)