Suffolk County Department of Health Services

Suffolk County Department of Health Services

Office of Minority Health

Accomplishment / Responsible Party / Date Completed / CLAS Standard Compliance
1 / Workshop to Family Planning Staff (10 present)-knowledge-based. / OMH / April 2006 / 1,3
2 / Workshop Suffolk Health Plan Community Marketers (9 present) – knowledge-based. / OMH / August 2006 / 1, 3
3 / 258 Clinicians in the Community Health Centers (CHCs) completed computer-based training program provided by the US Dept of Health and Human Service Office of Minority Health A Family Physicians Guide to Culturally Competent Care –knowledge-based. / OMH
IPRO (Island Peer Review Organization)
Patient Care / October 2006 / 1, 3, 9, 12
4 / Presentations at eight CHCs and the Jail Medical Unit (250 clinical and non-clinical reached)-knowledge-based. / OMH / January 2007 / 1, 3
5 / Provider, frontline and janitorial staff from CHCs participated in the Building Bridges Cultural Competence Training Program focused on exploring attitudes and increasing skills related to cultural competency. Four- 1-hour training modules at each center. / SUNY/Stony Brook Center for Public Health Education
OMH / Four CHCs completed
Summer 2007 -Winter 2008 / 1,3,12,13
6 / SCDHSOMH, SUNY/Stony Brook Center for Public Health Education, and Columbia University- collaborating on evaluating Building Bridges Training Program from provider and patient perspective within the CHCs. / SUNY/Stony Brook Center for Public Health Education
AIDSEducationTrainingCenter (AETC)/ColumbiaUniv.
OMH / 2008 & In-Progress / 3,12
7 / Participated on RWJ funded project-Patient-Centered Culturally Sensitive Health Care and Health Promotion Research Project; University of Florida; Dr. Caroline Tucker. / Univ. of Florida
OMH / 1 CHCs completed
Winter 2008
2 other CHCs scheduled for Fall 2008 / 3, 12
8 / Letter of SCDHS Health Center Administrative Staff updating on progress of implementation. / OMH / Winter 2008 / 14
9 / Creation of SCDHS CLAS Leadership and Implementation Team (2 representatives from each of the eight health centers participate).
To date, 4 monthly meetings conducted. / OMH
Patient Care Services Division / Winter-Spring 2008 / 3, 8, 11, 12
10 / Incorporating CLAS into mission statement. / Health Dept. Executive Staff / Spring 2008 / 7
11 / Creation of Workforce Recruitment (focus on improving workforce diversity in health department) and Workforce Enhancement (focus on cultural sensitivity training for all staff) Committeeswithin Health Department Executive Staff. / Health Dept. Executive Staff / Spring 2008 / 2

Culturally and Linguistically Appropriate Services (CLAS) Implementation Accomplishments

2006 – 2008

Accomplishments (con’t)

Accomplishment / Responsible Party / Date Completed / CLAS Standard Compliance
12 / Distribution and Collection of Limited English Proficiency-Facility Questionnaire to all CHCs. (Analysis in-progress) / CLAS Leadership Team / Summer 2008 / 7, 9

Future Action Steps

Action Step Description / Responsible Party / Completion Goal / CLAS Standard Compliance
Cultural Competency Training for health professionals and non-professional staff. / OMH
Stony Brook/Columbia / On-going / 1, 3, 13
Development of 5-year Plan for further implementation CLAS Standards. / CLAS Leadership Team / In-Progress/Fall 2008 / 8, 9
Posting of CLAS information and activities on SCDHS OMH webpage. / OMH / Fall 2008 / 14
Create and implement policy for incorporating CLAS Standards education into orientation session for all new employees. (Clinical providers will be required to complete on-lineA Family Physicians Guide to Culturally Competent Care Course). / OMH
CLAS Leadership Team
Personnel Dept. / Fall 2008 / 3
Create and implement policy for CLAS Standards education for all current employees (not in CHCs). / OMH
CLAS Leadership Team
Personnel Dept. / Fall 2008 / 1, 3
Revise Limited English Proficiency (LEP) Policy and Procedure for the Health Department / OMH
CLAS Leadership Team / Fall/Winter 2008 / 1,4,5,6
Start Pilot Project for Development of LEP Services/Medical Interpretation. / OMH
Brentwood CHC
CLAS Leadership Team / Fall/Winter 2008 / 1, 3, 4, 5, 6, 7.9

Resource List

Cultural Competency and Health Literacy

• Alliance of Community Health Plans Foundation. Making the Business Case for Culturally and Linguistically Appropriate Services in Health Care: Case Studies from the Field.2007.

• HarvardSchool of Public Health. Health Literacy Studies.

• Hasnain-Wynia, R., Pierce, D., Haque, A., Hedges Greising, C., Prince, V., Reiter, J. (2007) Health Research and Educational Trust Disparities Toolkit: A toolkit for collecting race, ethnicity, and primary languageinformation from patients. www.hretdisparities.org.

• QSource-The Medicare Quality Improvement Organization for Tennessee. CLAS Standards Implementation Tips.

• US DHHS Office of Minority Health. A Practical Guide for Implementing the Recommended National Standards for Culturally and Linguistically Appropriate Services in Health Care.

• Wilson-Stronks A, Lee KK, Cordero CL, Kopp AL, Galvez. One size does not fit all: Meeting the health care needs of diverse populations. Oakbrook Terrace, IL: The Joint Commission, 2008.

Medical Interpretation

• International Medical Interpreters Association (IMIA).

• Multicultural Association of Medical Interpreters of Central New York (MAMI).

• National Council on Interpreting in Health Care.

• On Choosing a Language Access Provider.

On-line Training

• Quality Interactions.

• US DHHS Health Resources and Service Administration. Unified Health Communication 101: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency.

• US DHHS Office of Minority Health. Think Cultural Health: Bridging the Health Care Gap through Cultural Competency Continuing Education Programs.

1 SCHDHS OMH 8/15/08