For a current job listing, please visit our website:
www.dollarbank.com/careers
You must apply through our website to be considered.
Due to the large volume of applications we receive, we are unable to provide candidates with the status of their application.
Candidates must not have a negative unresolved personal financial history with Dollar Bank.
BRANCH POSITIONS:
Part-time Teller Trainee:
9/30/2015
· (609BR) Pleasant Hills – Route 51
· (770BR) Downtown – Smithfield Street
· (771BR) Wexford – Route 19
· (882BR) Natrona Heights – Heights Plaza
9/30/2015
Full-time Teller Trainee:
9/30/2015
· (732BR) Squirrel Hill – Forbes Ave.
Tellers are responsible for processing transactions through teller equipment on all retail and corporate accounts including deposits, withdrawals, transfers, loan payments and cash advances. An eye for detail, good math aptitude, and excellent communication and customer service skills are required. High school diploma or GED required. Six months customer service or cash handling experience required; previous teller experience preferred. Professional communication skills and appearance required.
Full-time Customer Service Specialist Trainee:
· (883BR) North Hills – McIntyre Square
Customer Service Specialists will assist customers with available bank products such as checking and savings accounts, CDs, IRAs, and loans. Running a teller window is also a responsibility of this position. Excellent interpersonal skills, a professional manner, and a good math aptitude are required. High school diploma or GED required; post-secondary degree preferred. Either a college degree or one year customer service or cash handling experience required; previous teller experience preferred. Professional communication skills and appearance are required. Candidates for float positions must have a driver’s license and access to a reliable means of transportation.
9/30/2015
(741BR) Loan Center Representative – Peters Township
9/30/2015
Goal oriented and self-motivated? Take your successful sales experience and put it towards helping customers with their consumer loan needs. The candidate will be responsible for originating and servicing new consumer loans (home equity, auto, personal, credit card) through a variety of means including networking, telemarketing and through participation in community events and tradeshows. The position will allow you to save customers money and help them reach their financial goals. Required: must be professional and have strong initiative. Minimum of one year sales and customer service experience with a demonstrated track record of proactively building relationships. College degree strongly preferred. Excellent verbal and written communication skills required. Must be goal oriented and strive to exceed expectations. Must be available until 7pm on weekdays and on Saturdays. A valid driver’s license and access to a reliable means of transportation required.
(881BR) Branch Manager – Natrona Heights
Tired of retail but love customer service and management? Join our team. We are looking for a branch manager for our Natrona Heights branch. An opportunity is available for an outgoing, articulate individual who can deliver quality customer service. As branch manager, you will be responsible for relationship building, employee hiring/training/development, quality performance and growth. Candidate must be a proactive, independent professional who is a motivated self-starter. Required: minimum three years solid management experience in a retail environment, including managing a staff, coaching, and meeting goals. Banking environment desirable. Excellent demonstrable time management, communication and motivational skills. Bachelor's degree required or commensurate experience. Must be willing to work a flexible schedule, including some evenings and Saturdays. A valid driver’s license and access to a reliable vehicle is required.
More positions on page 2
· (876BR) Assistant Branch Manager – Cranberry
We are looking for an enthusiastic, hardworking candidate with a sincere appreciation for people and an empathetic communication style. Candidate will be able to assume a leadership role, motivate and hold accountable team members to achieve all relationship building, operational integrity and customer service goals. You will work with the Branch Manager in building a motivated, customer service focused team where everyone contributes to the success of the branch. This is a management position in which the incumbent will participate in a six to nine month comprehensive retail banking training program. A college degree is required; will consider commensurate experience. Managerial or leadership experience required; retail banking experience preferred. A minimum of one to three years customer service experience including demonstrated ability to achieve sales goals and deliver outstanding customer service is required. Must have excellent written and verbal communication skills. Ability to work a flexible schedule including evenings and Saturdays.
BACK OFFICE POSITIONS:
(Located at 2700 Liberty Avenue in the Strip District)
· (548BR) PC LAN Analyst
Candidate will assist the PC Technical Support department in providing customer support to departments and branches. Analyst will maintain and support the Internet environment. Installs and supports both network and standalone operating systems and other system and application software in both back office and branch environments. Diagnoses, trouble-shoots and resolves hardware and software problems. Bachelor’s degree in IT or related degree required. Will consider commensurate experience. Minimum 2 years network experience, to include installing and trouble-shooting network hardware/software and training and supporting users in a Windows/Ethernet environment. A strong knowledge of networking protocols, especially TCP/IP, required. Must have intimate knowledge of VMWare installation, maintenance and monitoring.
· (778BR) Systems Programmer – Tech Support
The primary function of this position is to install, maintain and tune IBM Mainframe System Software and to assist in training and supporting systems programmers and entry-level interns. Required: Associates degree in IT or equivalent working experience. 5-7 years mainframe systems programming experience installing & maintaining software products. Exceptional knowledge and work experience utilizing IBM JCL & Utilities, TSO/ISPF and SMP/E. Must be able to analyze program dumps and/or traces to resolve problem situations. Position requires sharing on-call responsibilities 24x7x365. Position requires occasional work during off-hours, weekends and/or holidays. Candidate must have good communication skills and be able to travel for educational or disaster recovery purposes.
· (783BR) Sr. PC LAN Analyst
Candidate will be responsible for the preliminary installation and ongoing support of the Argo platform. Candidate will perform upgrades, monitor and maintain all system components including but not limited to SQL Server clusters and branch and back office connectivity. Required: 5 years PC experience and 3 years network experience, to include installing and troubleshooting network hardware/ software and training and supporting users in a Windows environment. Bachelor’s degree in IT field; will consider commensurate experience. Strong knowledge of networking protocols, especially TCP/IP. 3-5 years branch teller/platform LAN support experience; 2 years ARGO LAN support preferred. Expertise in the installation, maintenance and monitoring of Microsoft SQL Server and desktop\server operating systems. Experience with Windows scripting and Update Services and VMWare.
· (784BR) Sr. PC Applications Analyst
This position is responsible for managing PC based applications for distributed services. The job will entail application design, programming, system administration and end-user support. This position is the main contact with the outside software vendor and will report all issues to management and banks’ business clients. Required: B.S. with an IT concentration; will consider commensurate experience. 3-5 years branch teller/platform application support experience; 2 years ARGO application support preferred. Experience with end user support and an understanding of the business needs from the application. Project management experience required. Leadership capabilities and PC and database management experience preferred. Ability to work independently and with internal clients.
· (864BR) IT Audit Manager
The IT Audit Manager assists with the development, implementation, and coordination of the annual audit plan; plans and supervises concurrent audits of assigned departments, focusing on auditing the bank’s IT systems / applications and as necessary outsourced systems. In addition, the manager provides on-the-job training and performance feedback, as applicable, for staff and senior level positions. Bachelor’s degree required in Information Systems or related field; Master’s preferred. 5+ years IT audit experience in an accounting firm and/or other IT auditing as well as prior supervisory experience is required. Professional certification preferred (CISA, CRISC, CISSP, CISM). PC and Office proficiency required; ACL and TeamMate experience helpful. Proficiency in information technology principles and techniques required. Ability to communicate effectively, both orally and in writing, necessary. Ability to coordinate multiple projects and delegate work and responsibility, to make sound decisions, and provide leadership to the IT audit staff necessary.
More positions on page 3
· (795BR) Sr. Teleprocessing Analyst
The Sr. Teleprocessing Analyst supports the functions of the branches and back office departments; answers calls about problems relating to telephones, computers, ATMs, pagers, video conferencing, internet connectivity, remote access, host connectivity and some application questions; troubleshoots problems using appropriate network management tools; monitors ATMs, Tandem links, Edify IVR, Internet access, LAN connectivity, WAN connectivity and security links; installs and configures telephone sets and systems and data networking equipment including routers and switches; and implements and administer call tracking system, voicemail system, PBX call management system, network management systems and network security including intrusion detection. Required: minimum of 5 years working in a teleprocessing environment. Degree in an IT related field from a technical school or university preferred; will consider commensurate experience. Willingness to learn all bank operations and ability to communicate effectively with departments, all levels of management, and vendors. Must be able to work periodic evenings and weekends. Must have a valid PA driver’s license and a vehicle. Microsoft Office and PC proficiency necessary; proficient typing skills required as candidate will be entering documentation and procedures into Word and Excel, as well as other applications. Candidates will be tested in Word and Excel. Basic understanding of network connectivity and TCPIP protocol. Knowledge of installing and maintaining telecommunications cable plants preferred; experience with mainframe communications TN3270, VTAM and CICS also preferred. Crystal Reports and MS-Visio software preferred.
· (866BR) IT Staff Auditor
The IT Staff Auditor will conduct audits of information systems under the direction of an in-charge auditor; review new and enhanced systems during the development life as assigned; assist external auditors with their annual review; and perform special audits. Required: B.S. in Information Systems Management or related field; 1-2 years IT audit experience helpful (mainframe, LAN (Windows), and Internet environments). PC and Office proficiency required; proficiency in data processing principles and techniques required. Ability to communicate effectively, both orally and in writing, required.
· (813BR) Computer Operations Analyst
The purpose of this position is to communicate effectively with Computer Operations, Systems and Programming, Technical Support and user departments; to analyze abnormal terminations of computer programs; to make necessary changes to existing production JCL; to insure the successful completion of the production batch schedule; to coordinate and schedule production batch jobs; and to coordinate and monitor mainframe and open system backups. Required: IT degree, technical school certificate or equivalent working experience. Minimum 2-5 years’ experience working with JCL & Utilities in an IBM Z/OS & JES2 environment. Must be able to work rotating shifts on an as needed basis, to share on-call responsibilities and report on-site if necessary to resolve production problems. Practical Enterprise experience scheduling batch jobs utilizing software (ie: CA-ESP, CA-7, CA-JobTrac). Working knowledge and experience with IBM TSO/ISPF. Working knowledge of Microsoft Office products.
· (851BR) Business Quality Assurance Analyst
The purpose of this position is to continually improve and maintain the high quality of Mainframe applications and assure quality of WEB and/or client-service applications, where the mainframe is the back-end. Creates QA specifications; closely collaborates with development and internal user staff; creates tests that model business scenarios; documents clear and well-targeted test cases; uses analytical and problem-solving skills to recognize and reduce redundancies in testing efforts, minimize complexity, and create efficiency without compromising effectiveness. Thoroughly tests multiple projects and documents the results. Required: associate’s in Computer Science; bachelor’s in CS preferred. Minimum of 3 years of prior experience as a software QA tester. Proficiency in operating basic TSO and ISPF commands and menus to view mainframe files, look at and use SAR or other output tools, log on CICS and execute transactions. Skilled in both on-line and batch process manual testing. Analytical and intuitive thinker. Ability to work both independently and within a team environment with tight deadlines and changing priorities. Good communicator with proactive approach. Familiarity with financial/banking applications.
· (780BR) Video Banking Teller
Customers access video tellers through a drive-thru, stand alone, or through the wall terminal. This terminal allows the teller and customer to conduct virtually any type of teller banking transaction. This technology enables a single teller to help customers in multiple locations. The video teller will process transactions, initiate conversations to uncover customer needs and promote Dollar Bank products and services, and refer customers to appropriate team members when needed. Candidate will promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and willingness to help at all times. Required: high school diploma/GED and at least six months of cash handling and/or customer service experience; teller experience preferred. Ability to use calculators and UB Teller; proficient computer skills necessary. Good math aptitude. Proven strong attendance record. Must be a team player, flexible and lead by example. Excellent interpersonal skills and professional manner required.
More positions on page 4
· (854BR) Customer Service Assistant – Card Services
The customer service assistant takes calls from customers regarding various issues including card replacement requests, fraudulent activity, security holds, lost/stolen cards, checks, PINS and securing accounts. These are often emotionally charged phone calls that require tact and patience. In addition to phone calls, a certain number of administrative tasks must be performed. High school diploma or GED required. Branch banking experience preferred. Familiarity with Microsoft Word and Excel. Strong customer service orientation and experience, including dealing with external customers on a regular basis. Ability to diplomatically handle emotionally charged telephone calls. Must be able to work a rotating schedule including some evenings and Saturdays.
· (872BR) Customer Service Center Representative (Services)