South Dakota Interview
- Do you feel that you have a problem/issue with revenue collection?
- There will always be a problem with revenue collections. You have 2 different interests working against one another. The taxpayer who wants to limit the amount of resources they expend towards tax compliance and the state that is continually writing and changing laws.
- Department meetings
- General content
- Meetings are limited to management meetings; all other communication is done on an individual basis.
- Span of control is 1 super to 10 employees
- Frequency
- Management meetings are formally held once every 4-6 months. Daily & weekly communication is done between levels of mgmt regularly.
- Reward System
- Overview
- State agency is limited to the types of rewards that can be given. Very minimal
- Promotional system
- We have 4 supervisors to 45 staff. There is very little movement into management. Auditors can move from Auditor to Senior Auditor
- Do you have morale days?
- Not available.
- Continuing education
- What are your requirements?
- None
- Performance Reviews
- Employee evaluations
- Done on an annual basis.
- Upper/lower evaluations
- No
- Training Programs
- Do you have a training program?
- Quite a bit of training for new staff, limited for experienced staff.
- How is it implemented?
- Staff in main office trains new employees.
- How long?
- 2 weeks of laws and policies then 1 week of procedures and 6 months of on the job training
- Is there any knowledge testing?
- At 3 and 4 years there are tests that must be passed.
- Hands on training?
- New auditors work with experienced staff for the first 6 months
- Do you have a required number of hours for continuing education training?
- No
- Retention Rate
- Why do you have high/low turnover?
- We have pretty low turnover as a result of a very positive working environment where we treat our staff as professionals. They are given a lot of control over the types of audits they perform and manage their own work schedules.