Chatsworth Road Medical Centre

Patient Participation Group

Minutes of the Meetingheld Wednesday21September 2016

Present

Ian Gerrard (Chair),Nick James, Frances Little, Jenny Murphy, Richard Neep, Lucie Wattam, Michele Young

New member Jenny Murphy, previously a health visitor, was introduced by Ian and welcomed by the meeting. It was also noted that Alan Beasley has rejoined the PPG.

Apologies

Jan Bird, Cliff Cross, Ken Davis, Janet Portman

  1. PREVIOUS MEETING

The minutes of the meeting of 20 July were accepted, and the record of the informal meeting of 24 August noted.

  1. NOTES FROM CHAIRMAN

Ken Davis had provided a written report, which was discussed. Sam Bullimore was thanked for her excellent presentation on dementia.

  1. MATTERS ARISING
  • Talk on caring by Cliff. Action – Ian will contact Cliff to establish whether he would prefer to do this at an informal meeting in October or at the next formal meeting in November.
  • Surveys. The question ‘Are you a carer?’ has been added which, if answered in the affirmative, will lead the interviewer to use the Patients at Home survey. A further additional question may be added regarding repeat prescriptions:does the pharmacy send regular supplies or does the patient request the medication from the practice?Action – Ian to format an appropriate questionand circulate to the practice for comment before inclusionin the questionnaire.
  • Posters have been placed in the St Thomas Centre and on community noticeboards as agreed.
  1. FUTURE CALENDAR OF EVENTS/VISITS/AREAS OF INTEREST
  • Talk on caring: see 3 above.
  • Barbara Wallace from Nenna Kind is a possible speaker for a future meeting. Action – Ken to contact Barbara.
  1. SURVEYS

These will recommence shortly. Action – Ian to circulate possible dates/times.

  1. ONGOING PROJECTS AND PRIORITIES
  • Michele has visited three cardiac support groups (Dicky Tickers, Lighthearted and Peak Heart Throbs), and produced a table detailing the facilities provided by all three, as well as a sheet giving reasons to join such a group. She distributed these and publicity for the groups, and mentioned the existence of a social club, Take Heart. Action – Michele to meet with Ken to discuss dissemination.
  • Following through on the cardiac support issue, a walking project should be discussed next.
  1. REPORTS FROM LOCALITY GROUP / STAKEHOLDER MEETINGS
  • No meetings to report, but two meetings are to be held for all local GP surgeries concerning the ‘Federation’. In this context Richard raised the issue of the severe shortage of GPs.
  1. JOINED-UP CARE PROGRAMME
  • Michele has been to two meetings, and Frances to one. Big meetings have taken place locally but outside Chesterfield (driven by concerns over the loss of community hospitals), the meeting in Chesterfield being smaller and not providing any very helpful clarification or reassurance.
  1. PRACTICE REPORT
  • Dr Lewis is on maternity leave, cover being provided by Dr Galley. Dr Rash will be back in mid-October, meanwhile Dr Agrawal is covering. Two new staff will be arriving shortly, Oliver Singh-Eyleyand Leanne Hancock, to cover two staff (including Sam Bullimore’s maternity leave - congratulations from the PPG).
  • An appeal has been lodged against the CQC’s overall ‘Good’ rating for the practice.
  • A review meeting took place in May looking at complaints, comments and suggestions received between April 2015 and March 2016. There had been six complaints during this period, with no common themes, and not all relating to issues over which the practice had any control. There had been nine other items consisting of suggestions and feedback, including five positive comments on the staff, and one negative comment on the radio in the reception area.
  • Debbie and Kate have done their sky dive for the Alzheimers Society, and raised £1400, for which the PPG sent their congratulations.
  1. ANY OTHER BUSINESS

The practice website has a new domain name:

  1. DATE AND TIME OF NEXT MEETINGS

Informal meeting (POSSIBLE - TO BE CONFIRMED): Wednesday 26October, 2pm

Formal meeting: Wednesday 23 November, 2pm

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