Post: Technical Officer Grade: 6

CALICO HOMES

JOB DESCRIPTION

POST: TECHNICAL OFFICER GRADE: 6

SERVICE AREA: INVESTMENT TEAM

DIRECTORATE: CUSTOMER SERVICE

JOB PURPOSE:

1.  To provide an effective asset management service to ensure that Calico’s building stock is fit for purpose and protect the value of its assets.

2.  To complete in depth damp surveys, effective diagnosis & production of reports & specification of works for issue to contractors

3.  To pre & post inspect building defects, produce detailed specifications and drawings, as appropriate, ensuring an efficient, value for money, customer focussed & high quality service is delivered at all times.

4.  To undertake property inspections to assist with effective asset management.

RESPONSIBLE TO: Contracts Manager

KEY DUTIES AND RESPONSIBILITIES:

1.  To diagnose building defects and identify appropriate solutions, providing advice and guidance to colleagues and contractors on matters concerning the condition and repair of Calico assets. Prepare drawings and specifications to a high standard.

2.  To undertake pre and post inspections of our properties to ensure that all works (planned & cyclical) are completed to the agreed quality standards and that timely progress is made with programmes.

3.  Conduct damp inspection surveys in preparation for works, carry out full accurate diagnosis & produce full specification of works. Complete work in progress & final checks to ensure that agreed quality standards and performance targets are being achieved and timely progress is being made with works.

4.  To oversee programmes of works for roofing, damp, kitchens, fencing, & external wall insulation, liaising with contractors, customers and staff to ensure successful delivery of works and issue variation instructions as appropriate.

5.  To undertake property MOT inspections to all of Calico’s assets and proposed new acquisitions to inform budget requirements and ensure the long term protection of our assets highlighting any H & S risks relating to HHSRS & asbestos.

6.  To supervise works and undertake post inspections of all major disabled adaptation works completed.

7.  Manage party wall instructions and deal with permissions and any building alteration requests

8.  Create a health and safety conscious environment, ensuring that premises & sites are kept safe and operational at all times. Ensure that all health and safety requirements are promoted & adhered to and that any breaches are reported immediately.

9.  To adhere to our customer care policy, ensuring all standards are met and that all customers receive high levels of customer service.

10. To be proactively involved in the work of a Corporate Group, in order to make an effective contribution to the successful achievement of the group’s aims and objectives.

11. To carry out any other duties appropriate to this post, as necessary or as requested.

12. Carry out asbestos re-inspections if required

Footnote

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the postholder’s responsibilities.

CALICO HOMES

PERSON SPECIFICATION

POST: Technical Officer

Selection Criteria

/ Essential/
Desirable
E/D / Means of Assessment
QUALIFICATIONS:
1. / ONC or equivalent in a construction related field / E / C, A
2. / HNC/HND or degree level in Building Studies / E / C, A
3. / BOHS P402: Building surveys and bulk sampling for asbestos
/ D / C, A
EXPERIENCE:
1. / Experience of building surveying, construction & defects analysis / E / A, I, PA
2. / Experience of working in a customer focussed environment / E / A, I
3. / Experience of working in a social housing environment / E / A, I
4. / Experience in preparation of schedule of works, specifications & of working with contractors on multiple work steams ensuring cost and quality outcomes. / E / A, I, PA
5. / Experience of undertaking asbestos survey re inspections / D / A, I
6. / Experience of energy efficiency works and renewable technologies / D / A, I
SKILLS AND KNOWLEDGE:
1. / Building Construction, Maintenance and Materials / E / A, I, T, PA
2. / Building Regulations, Planning Policy and Regulations / E / A, I, T, PA
3. / Asbestos Regulations and Legislation / D / A, I, T
4. / Ability to communicate at all levels in writing, on the phone, face to face or by e-mail / E / A, I, T
5. / Customer Focus and Orientation / E / A, I, T
6. / IT Application – Ability to use a range of packages including word, excel, project / E / A, I, T
7. / Problem Solving, Taking Responsibility & Decision Making / E / I,T
8. / Ability to maintain accurate records / E / A, T
9. / Ability to work on your own initiative and as part of a team / E / A, I
10. / Ability to produce technical reports
/ E / A, I
11. / Ability to direct/supervise contractors / E / A, I
OTHER REQUIREMENTS:
1. / Full driving licence and access to a car / D / A
2. / Willingness to work out of hours as necessary / E / I
BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
E
E
E
E / I
I
I
I
I

Method of Assessment

A Application form

T Test (e.g. written exercise)

I Interview

C Production of Certificates

PA Practical Assessment

3

April 2014