From:Jeff Gilliland (Columbus Equipment Company) <>
Sent:Wednesday, April 12, 2017 7:11 PM
To:DIS Support
Cc:Robert Ditmars; Mark Klatt
Subject:Call #137114 E-Parts problem
Please close call 137114
E-Parts seems to be working now.
From: DIS Support [mailto:
Sent: Wednesday, April 12, 2017 16:29
To: Jeff Gilliland (Columbus Equipment Company) <
Cc: Robert Ditmars <
Subject: RE: Call #137114 E-Parts problem
Jeff,
We received your support email and have updated your call.
A support tech will contact you as soon as possible.
DIS Communication Center
DISCorporation
Phone:800.426.8870
To serve our customers efficiently, DIS asks that you use the email address for new service requests.
From: Jeff Gilliland (Columbus Equipment Company) [mailto:
Sent: Wednesday, April 12, 2017 1:28 PM
To: DIS Support
Cc: Robert Ditmars
Subject: Call #137114 E-Parts problem
Please add notes to call 137114
It appears we are having a problem too.
Thank you.
Zane Storer
Application Maintenance and Development Manager
Bramco Inc.
502-493-4335
From: Jeff Weihe
Sent: Wednesday, April 12, 2017 4:23 PM
To: Zane Storer <
Subject: RE: Komatsu E-parts inventory problem
Looks like we are having the same problem. I am going to reset the sonic wall to DIS and try again.
Jeffrey S. Weihe
Research & Development Manager
Bramco Inc.
(502) 493-4396
From: DIS Support [mailto:
Sent: Wednesday, April 12, 2017 11:52
To: Jeff Gilliland (Columbus Equipment Company) <
Subject: RE: Call #137114 E-Parts problem
Jeff
We received your support email and have logged a call.
Someone from the response line will contact you as soon as possible.
DIS Communication Center
DISCorporation
Phone:800-426-8870
To serve our customers efficiently, DIS asks that you use the email address for new service requests.
From: Jeff Gilliland (Columbus Equipment Company) [mailto:
Sent: Wednesday, April 12, 2017 8:46 AM
To: DIS Support <
Subject: Call #137114 E-Parts problem
We are getting errors from e-Parts when checking inventory.
Tried WEBSTOP and WEBSTART.
Jeffrey Gilliland
NDS - 17440
Columbus Equipment Company
614-443-6541