Job Title / Information Team Leader
Scale / H27
Workload / 37 Hours per week
HR Management provide by / Head of Marketing and Recruitment
Main purpose / The Information Team Leader will lead, devise, develop and facilitate information activities and events for a wide range of audiences including 14-19 year olds, schools, adults, Careers Advisers, College departments and partners.
The post-holder will develop and manage an efficient and proactive information service to internal and external customers with a commitment to; very high standards of customer service, providing high quality and impartial Information, Advice and Guidance (IAG) and in developing a smooth and efficient service
You will ensure that the appropriate learner journey monitoring and reporting systems are in place and utilised to increase student recruitment; through an exceptional customer experience, intervention strategies and maximise awareness to application and application to enrolment conversion rates.
The post holder will manage and develop college enrolment systems to ensure a streamlined enrolment process throughout the year, and conversion from application to enrolment is maximised
The post holder will line manage the Information Team, Admissions team and Reception team

ACCOUNTABILITIES

1 / To provide excellent service and expertise on admissions, recruitment, advice and guidance and customer service.
2 / To provide exceptional and impartial information, advice and guidance to potential students, schools, external organisations, existing students and staff.
3 / Manage the tracking of applications and instigate new processes as needed within the interview and application process to assist the retention of applicants
4 / Produce reports to track the admissions process and identify any potential shortfall in targets
5 / Manage and develop college enrolment systems to ensure a streamlined enrolment process throughout the year
6 / Manage and develop college pre-enrolment systems to ensure consistent service provided to potential and existing customers
7 / Manage the workload and priorities of the Senior Information Adviser to ensure a proactive IAG service is delivered.
8 / Lead, develop and implement activities to maximise the communication and engagement with key 14 – 19 influencers and generate applications.
9 / Working with the Senior Information Adviser, identify key hard to reach feeder schools and develop new strategies to gain access.
10 / Liaison with schools, employers, JC+, other adult referral agencies and individuals in responding to queries or customer needs
11 / Oversee and ensure close working links with curriculum faculties to ensure consistent communication and service to all client groups and to all curriculum faculties.
12 / Working with the Marketing Department and Information teams, identify and manage keep warm strategies and ensure these are relevant, timely and achieve the conversion from application to enrolment
13 / Working with the Marketing Department, Information team and cross college departments to ensure that all events, such as Open Evenings, Summer Schools, Welcome Days are well planned, fully staffed and maximise potential to recruit students.
14 / Support and maintain an effective process to maximise internal progression to ensure targets are achieved
15 / Manage the operations and working practices (i.e. rotas, processes) of the IAG ,Admissions and front of house teams to ensure exceptional customer service to all (existing and potential) customers
16 / Ensure a consistent presence on the front of house desk ensure a high level of customer service is provided at all times via telephone and face-to-face interaction
17 / Oversee the reception area of the college and maintain a professional and student friendly environment
18 / Produce reports feeding back information, impact, assessment and future development. Assist with Performance Review and Business Planning exercises.

PROCESSES

The Information Team Leader is involved in the following processes:

1 / Develop and implement service standards and systems within the Information Department
2 / Manage the calendar of activity required by the Information team. Prepare and implement rotas and schedules to respond to the annual changing needs of the college recruitment and enrolment calendar.
3 / Manage the Information team in the liaison with external agencies and schools with respect to recruitment and engagement.
4 / Arrange and attend meetings with curriculum to establish their need with respect to recruitment enrolment support.
5 / Answering of customer enquiries and ensuring the customer enquiry system is operated effectively.
6 / Overseeing and implementing the annual enrolment processes for both full and part time students.
7 / Measurement of customer satisfaction at each stage of the enrolment process.
8 / Ensure the college MIS system is used effectively in the management and processing of student data with respect to enquiries, applications and enrolment.
9 / Plan and operate the college interview activity
10 / Along with the Marketing Department, plan and manage the running of events and activities
11 / Working with the IT department, manage the application process via the website.
12 / Complete staff appraisals for the Senior Information Adviser, Admissions Adviser and Reception staff
13 / Equality and Diversity – actively support and implement the college’s Equal Opportunities policies.
14 / Safeguarding – work to promote and apply the college’s safeguarding and safe recruitment policies
The post holder will be required, as a minimum, to contribute to college effectiveness as a member of the following teams
Cross-college support departments
Curriculum staff

I acknowledge receipt of the above Job Description, detailing the duties and responsibilities of this post and confirm my acceptance of them.

Signature: …………………………………… Date: ……………………………

Print Name: ………………………………………………