CCB-AMRF-00020 PCCW Contact Center Business

CCTV Management Request Form For BIT

Application Date : ______

Coordinator : ______

IS Control Center (GZ)

Tel. : +8620 8358 9022 Extn.115211 Contact No. : ______

: +852 8200 4110

Fax No. : +8620 8135 1920 Fax No. : ______

Email : > CFO IS, BIT Control

Location : BIT 6/F Room 601 Email Address : ______

Part A : Monitoring Account Creation
Part B : User Information
Staff No. / Name (Full Name) / Title / Service / CCC / Location / Contact No.
Part C : Account Information
Account Name : ______(Assign by CCTV owner )
Account Right : o Remote Monitoring Only o Remote Monitoring & Record Retrieval
Account Type : o Permanent
o Temporary : ð Effective Date : ______Expire Date : ______
(dd/mm/yyyy) (dd/mm/yyyy)
Site Servers : BIT o CCTV-1 o CCTV-2 o CCTV-3 o CCTV-4
IMPORTANT NOTE:
·  Application for CCTV account creation has to be approved by Services Manager and Technical Support Manager.
Part D : Screen Record Retrieval
Site Servers : BIT o CCTV-1 o CCTV-2 o CCTV-3 o CCTV-4
Camera Name : ______
Date : ______(dd/mm/yyyy)
Time : Start Time : ______End Time : _____ Approved By: ______
(hh:mm) (hh:mm) Arrow Mo
IMPORTANT NOTE:
·  BIT all servers screen record keep in 2 weeks then recycle.
·  Application for CCTV record retrieval has to be approved by Services Manager and Technical Support Manager.
Part E : Approval by SM
Staff No. / Name / Title / Service / Location / Contact No. / Date of signature / Signature
Part F : Approval by Technical Support Manager
Staff No. / Name / Title / Service / Location / Contact No. / Date of signature / Signature
Part G : Security Access Card Management Request Procedure
Please reference the CCTV Management Request Procedure and Form download. http://136.139.31.176/ccb_dr/ccb_system_am1.htm
Part H : Technical Support Internal
Date Received : ______Reference ID : ______
Completion Date : ______
Completed By : ______Completed By Signature : ______

Form Updated on 28-Nov-2004 CCTV_Application_Form 5 Jan.rtf