Retail Banking: Amsterdam | 15thNovember 2017

Successfully navigating through the transformation of retail banking in Europe

08:00-09:00 / Coffee & Registration
09:00-09:10
/ Chairperson’s welcome
Douglas Blakey, Editor -Retail Banker International /
SESSION 1: Redefining retail bankingin Europe
09:10-09:30 / Unique transformation in the financial industry taking Nordea to the future
  • Simplification in the core of the transformation
  • Building a “digital engine” as part of Nordea´s future operating model
  • Future operating model. Working towards being an integrated part of the digital eco-system
  • Changing the culture to enable the transformation

Speaker: Jukka Salonen, COO and Head of Group Simplification-Nordea /
09:30-09:50 / The future of retail banking: How quickly do we need to adopt AI, IoT and machine learning in financial services?
  • Hot air or game changers: Which technologies do we need to invest in?
  • Evaluating where new technologies will be taken up first and how they will revolutionise retail banking as we know it
  • Highlighing the benefits of successful AI implementation

Speaker: John Smith, Managing Director EMEA, International Group - Fiserv /
09:50-10:10 / How to succeed in a digital economy?
  • Catering to the changing customer mindset, behaviour and expectations
  • Big data and the power of analytics - Utilising advanced data modelling
  • Introducing effective online relationship management through new technologies
  • Exploring how to complete sales online through a digital platform only

Speaker:Edward Dillon, Director of Innovation - KBC Bank Ireland /
10:10-10:30 / Speaker discussion and audience Q&A
Speakers include:
Eric Tak, Global Head of Payments Centre – ING
JukkaSalonen, COO and Head of Group Simplification –Nordea
Edward Dillon, Director of Innovation - KBC Bank Ireland
John Smith, Managing Director EMEA, International Group – Fiserv
10:30-11:00 / Networking Coffee Break
SESSION 2: Forward looking customer engagement strategies
Chairperson:
11:00-11:20 / Creating a simple and enjoyable customer experiencein today’s multichannel environment
  • Reviewing the latest trends and strategies in customer engagement
  • What is the added value of mobile and omnichannel banking outside payments?
  • Retainingexisting customers: customer centric account management and loyalty programmes

Speaker: Murat Hoke, Director of Customer Experience -TEB (Jv of BNP Paribas) /
11:20-11:40 / Customer-Centric Onboarding: The need for automation
  • Agreement automation: speed up customer activation
  • Customer authentication: enable effective KYC
  • Managing compliance and risk without compromising the customer experience

Speaker: Abe Smith, CEO -Dealflo
11:40-12:00 / Presentation topic TBC
Speaker: Julian Sawyer, COO, Member Executive Committee - Starling Bank /
12:00-12:20 / Speaker Discussion and Audience Q&A
Speakers include:
Murat Hoke, Director of Customer Experience - TEB (Jv of BNP Paribas)
Abe Smith, CEO -Dealflo
Julian Sawyer, COO, Member Executive Committee - Starling Bank
12:20-13:20 / Networking Lunch
SESSION 3: Open banking - challenges, opportunities and requirements
Chairperson: Caitriona Whelan, Head of Compliance and Control, Payments - RBS
13:20-13:40 / Collaboration instead of competition:Highlighting the need for synergies between FinTech and banks
  • Friend or foe? Clarifying the role of FinTech start-ups within a sustainable innovation strategy
  • Building strategic partnerships and flexible collaborations developing the tools to compete in a digial world
What can banks learn from Fintechs and where should banks differentiate?
Speaker: Michael Harte, Group Head of Innovation -Barclays /
13:40-14:00 / Ensuring safety and security in a digial world: digital identity, cyber security and fraud management
  • Balancing customer experience with safety and security: AML, KYC and digital identity
  • What are the emerging threats and how do we manage them?
Implementing processes and technologies to successfully face growing cyber threats
Speaker: IwanSchafthuizen, MD Business Development - Ortec Finance /
14:00-14:20 / Open Banking to the Max
  • How open can an Open Banking platform be?
  • How much can you expose your infrastructure and what types of partnerships does Open Banking enable?
  • What kinds of compelling user experiences can you create, if you think beyond PSD2 and try to take Open Banking to the max?

Speaker: Benny Johansen, Head of Open API - Saxo Bank /
14:20-14:40 / Crunch time: Where are we in preparation for the payments reform and open access?
  • Outlining Europe’s regulatory agenda
  • PSD2 implementation: reviewing the future of financial services
  • Developing an API strategy and exploring how to successfully complete a digital transformation initiative

Speaker:
14:40-15:00 / Speaker Discussion and Audience Q&A
Speakers include:
Michael Harte, Group Head of Innovation -Barclays
IwanSchafthuizen, MD Business Development - Ortec Finance
Benny Johansen, Head of Open API - Saxo Bank
15:00-15:30 / Networking Coffee Break
SESSION 4: Leveraging Fintech and technological innovation
Chairperson: Anna Milne, Editor -Electronic Payments International
15:30-15:50 / Exploring different strategies to navigate through the digital transformation in financial services
  • Will digitalisation destroy branch banking?
  • Which leading edge technologies are right for your strategy?
  • Building the future bank: Be a corporation, innovate like a start-up and think like a disruptor!

Speaker: Benoit Legrand, Global Head of Fintech - ING /
15:50-16:10 / The future of payments
  • Defining the role of payments in a 24/7 world
  • How will the use of payments change in the next 10 years?
  • The digital transformation of cross-border payments: focusing on SWIFT global payments innovation (gpi)

Speaker:
16:10-16:30 / Presentation title TBC
Speaker:HarrieVollaard, Global Head of FinTech & Innovation -Rabobank /
16:30-16:50 / Successful, cutting edge technology to challenge traditional financial advisors
  • Revolutionising technology to grow and protect your money
  • Clever and engaging propositions to draw in the consumer
  • How to successfully target the mass affluent consumer of the future

Speaker: Client Fiserv
16:50-17:10 / Speaker Discussion and Audience Q&A
Speakers include:
Benoit Legrand, Global Head of Fintech – ING
HarrieVollaard, Global Head of FinTech & Innovation -Rabobank
17:10-17:15 / Closing Remarks- Douglas Blakey,Editor, Retail Banker International
17:15 / Close of Conference
17:30 / Drinks Reception (Boat trip ) / Sponsored by:fiserv
19:30 / Networking Dinner

@RetailBanker #RBIEurope17