The Kitchen Inc.: Job Description

Job Title: Emergency Shelter Support Staff

Department:Emergency shelter

Supervisor:Coordinator Shelter and Youth Housing

FLSA Status:Non-exempt

Summary:

The Support staff is responsible for providing assistance to the Emergency Shelter Case Manager and Clients utilizing the Housing First Philosophy and Trauma Informed Care approach. The Support Staff is also responsible for helping with cleaning duties and providing overnight, weekend, and holiday coverage as needed. The schedule will be Monday and Tuesday from 8:00 a.m. to 2:00 p.m. and Wednesday through Friday 11:00 a.m. to 7:30 p.m.

Major Areas of Responsibility:

  • Provide assistance to the Emergency Shelter Case Manager and assist Clients in accessing mainstream benefits and resources
  • Remain client focused using the Housing First Philosophy, Trauma Informed Care approach, Motivational Interviewing techniques and Crisis De-escalation that incorporates these models
  • Provide overnight and weekend coverage as needed

Specific Job Responsibilities:

  • Assists Case Manager in completing intake assessment paperwork as needed.
  • Stocks and orders monthly supplies for the shelter.
  • Maintains MSDS documents for chemicals used in the shelter.
  • Assist Clients in obtaining and completing applications for mainstream benefits.
  • Assist Clients in obtaining applications for birth and marriage certificates.
  • Assist the Case Manager in locating resources for Clients.
  • Maintain updated lists of resources for Clients.
  • Document and maintain files in accordance to state, federal, and program requirements ensuring all documentation is completed in a timely and accurate manner.
  • Provide crisis intervention utilizing appropriate de-escalation techniques which model healthy conflict resolution.
  • Provide overnight and weekend and holiday coverage as needed.
  • Clean apartments between Clients and assist in daily shelter cleaning duties.
  • Assist Receiving Center in preparing boxes of items for the community or Emergency Shelter.
  • Abide by Mandated Reporting of Abuse and Neglect Guidelines.
  • Transport clients to scheduled appointments in the community.
  • Other duties as assigned.

Competencies:

  • Job Knowledge – Competent in required skills and knowledge; displays understanding of how job relates to others; uses resources effectively.
  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
  • Communications – Exhibits good listening and comprehension; keeps others adequately informed.
  • Cooperation – exhibits tact and consideration; offers assistance and support to co-workers.
  • Oral Communication – Listens and get clarification; responds well to questions.
  • Teamwork – Exhibits objectivity and openness to others’ views.
  • Written Communication – Able to read and interpret written information.
  • Organizational support – Follows policies and procedures.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions.
  • Initiative – Looks for and takes advantage of opportunities; asks for and offers help when needed.
  • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions.

Job Requirements:

  • Ability to lift and move 40 to 50 pounds on a regular basis along with navigating stairs while lifting.
  • Class E or Class A Missouri Driver’s license and be approved as a driver by The Kitchen, Inc.’s insurance carrier.
  • Must pass background check and pre-employment drug screen.

Education and Experience:

  • High school diploma or general education degree (GED)
  • Experience working with the homeless or disadvantaged populations preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds.

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Updated June 20, 2017