Nancee Koontz

1135 Madison St NE, Salem, OR 97301

Cell: 503-851-5958 Email:

Skills

·  Experienced in working with confidential information and protection of information protocols

·  Proficient at creating and managing databases and organizing electronic information systems

·  Computer keyboarding and 55+ wpm typing speed

·  Experience with office machines, computers, copiers, fax machines, and 8-line front desk receptionist station system.

·  Proficient in: Computer with Windows OS environment, Word, Excel, Open Office Writer, Outlook, Mozilla Thunderbird, Internet Explorer, Adobe Reader, various ARC database programs

·  Experienced in: Power Point, Access, and various photo and graphic programs including Adobe Photoshop

Experience

American Red Cross – Oregon Willamette Valley Chapter – Volunteer - January 2011 to present

Salem, Oregon Office – 503-585-5414 Rebecca Hollenbeck – Regional Volunteer Specialist

Disaster Assistance Team member, Chapter New Volunteer Coordinator, Staffing Assistant in Disaster Services at local, regional and national levels, involved in education at public events, front desk and office assistance at Blood Services Center in downtown Salem.

Union Gospel Mission – DOVE Volunteer December 2010 to December 2011

Administrative area volunteer – Supervisor Patty Rideout

345 Commercial St. NE Salem, OR 97301 (503) 362-3983

Volunteer in the administrative area of the mission, assisting with mail projects, data entry and whatever assistance is needed for on-going projects.

Holiday Retirement – Resident Enrichment Department Community Support - June 2009 to August 2010

Resident Enrichment Department Manager – Tess Aiello

2250 McGilchrist St. SE Salem, OR 97302 (503) 370-7070

Duties included:

·  Writing and editing a monthly planning guide for Enrichment Coordinators in the field;

·  Managing the inter-company portal for department tools and forms;

·  Collaborating with department manager on programs and training guides;

·  Answering incoming calls and providing information or referral to other departments;

·  Creating and maintaining photo storage system;

·  Special projects management – creating surveys, administering short term projects;

·  Creating and updating various lists needed within department;

·  Researching and gathering information for original and innovative ideas and programs;

·  Creating and managing annual planning calendars for use by various departments;

·  Contacting new employees, conducting online/ phone training, and ensuring they were set up for success in their position.

·  Creating correspondence for department, in required form needed to complete assignment.

Country Meadows Village - Administrative Assistant – December 2006 to May 2009

Sandie Ballard, R.N. Supervisor

155 South Evergreen, Woodburn, OR 971-983-1424

Duties included:

·  Screening calls from public and residents, overseeing call bell system, greeting guests, responding to resident’s requests and assisting in coordination of services to residents;

·  Producing weekly/ monthly/annual reports as needed for budget, personnel, and resident and program planning;

·  Providing administrative and clerical support to Director;

·  Organizing and maintaining resident and personnel files with confidentiality;

·  Assisting staff in providing and coordinating services for residents, assist residents in solving problems;

·  Compiling data to provide information regarding budget, personnel hours;

·  Preparing correspondence and other forms/documents needed for daily operations and marketing;

·  Creating and maintaining databases containing information on residents, their families, and marketing lists;

·  Organizing office functions and flow of communication, maintaining wait lists for marketing director;

·  Duplication and distribution of information;

·  Creating and maintaining an environment for residents, families and guests that was customer-friendly and that valued and respected the uniqueness of each individual;

·  Preparing information for orientation and in-service training as requested by Directors and Health Service Coordinator;

·  Updating and rewriting the Emergency Preparedness Manual, using state regulations for assisted living facilities as a guideline for information;

·  Payroll processing and support for 40+ employee facility.

Education

·  Phagan’s Beauty School, Salem, OR 1997 - Graduated with certification.

·  Portland Community College, Portland, OR 1994 to 1997 Business and Art Studies

Certifications and Licenses

·  Licensed with OR state board of Barbers and Hairdressers – Hair Design

·  Certified to tutor adults with reading disabilities and language barriers - Chemeketa Community College 2001

·  Authorized for DHS Criminal Background Checks (Feb 2008)

References

Doug Wells

Executive Director/Manager, Holiday Retirement, Crown Development, and Mountain West Corporation

971-240-8367 Email:

Joan Dailey

Marketing Director/Owner, Crafta Frame, Milwaukie, OR

503-653-9648 Email: