Administrative-Clerical – 39 / Software Skills – 44

Audio Transcription

/

MS Internet Explorer

Audio Transcription-AUS /

Internet Explorer 6

Audio Transcription-UK /

Internet Explorer 6-Essentials

Audio Transcription-US /

MS Office 2000

Business Letter Format

/ Microsoft Access 2000
Business Letter Compose-AUS / Microsoft Access 2000-Essentials
Business Letter Compose-UK / Microsoft Excel 2000
Business Letter Compose-US / Microsoft Excel 2000-Essentials
Business Letter Edit-AUS / Microsoft Outlook 2000
Business Letter Edit-UK / Microsoft Outlook 2000-Essentials
Business Letter Edit-US / Microsoft PowerPoint 2000

Data Entry

/ Microsoft PowerPoint 2000-Essentials
Data Entry Ten Key / Microsoft Word 2000
Data Entry Alphanumeric Form 1-AUS /

Microsoft Word 2000-Essentials

Data Entry Alphanumeric Form 1-UK /

MS Office 97

Data Entry Alphanumeric Form 1-US / Microsoft Access 97
Data Entry Alphanumeric Form 2-AUS / Microsoft Access 97-Essentials
Data Entry Alphanumeric Form 2-UK / Microsoft Excel 97
Data Entry Alphanumeric Form 2-US / Microsoft Excel 97-Essentials
Data Entry Numeric Form 1-AUS / Microsoft PowerPoint 97
Data Entry Numeric Form 1-UK / Microsoft PowerPoint 97-Essentials
Data Entry Numeric Form 1-US / Microsoft Word 97
Data Entry Numeric Form 2-AUS / Microsoft Word 97-Essentials
Data Entry Numeric Form 2-UK / MS Office XP
Data Entry Numeric Form 2-US / Microsoft Access 2002

Grammar

/ Microsoft Access 2002-Essentials
General Clerical Grammar (R1) / Microsoft Excel 2002

Reading

/ Microsoft Excel 2002-Essentials

Reading Comprehension

/ Microsoft Outlook 2002

Shorthand-Speedwriting

/ Microsoft Outlook 2002-Essentials
Shorthand-AUS / Microsoft PowerPoint 2002
Shorthand-UK / Microsoft PowerPoint 2002-Essentials
Shorthand-US / Microsoft Word 2002 (R1)

Spelling

/ Microsoft Word 2002-Essentials (R1)
General Clerical Spelling-Multiple Choice / Operating Systems

General Clerical Spelling-Short Answer

/ Microsoft Windows 2000

Typing

/ Microsoft Windows 98
Typing Test 1-AUS / Microsoft Windows XP
Typing Test 1-UK / Microsoft Windows XP-Essentials
Typing Test 1-US / Other Applications
Typing Test 2-AUS / Basic Computer Literacy
Typing Test 2-UK / Lotus 1-2-3 97
Typing Test 2-US / Lotus 1-2-3 97-Essentials
Typing Test 3-AUS / Word Pro 9.0
Typing Test 3-UK / Word Pro 9.0-Essentials
Typing Test 3-US / WordPerfect 8.0

Language Comprehension

/ WordPerfect 8.0-Essentials
English Language Comprehension - US English / WordPerfect 9.0 (R1)
WordPerfect 9.0 (R1)-Essentials
Microsoft Project 2000
Technical IT – 144
Database Design and Administration / Internet Development and Administration

Access 2.0 Programming

/

ColdFusion 4 Development

Access 2000 Programming (R1) /

ColdFusion 5 Development

Access 7 Development (R1) /

DHTML Development

DB2 3.0 DBAs / HTML 3 Developers

DB2 3.0 COBOL Development (R1)

/ HTML 4 Development
IMS 2 Programming (R1) / IIS 4.0 Administration
Informix 4GL DBAs / Internet Fundamentals
Lotus Domino R5 Administration /

Internet Security

Lotus Notes 4.0 Developers (R1) /

JSP Development

Lotus Notes 5.0 Administration / Visual InterDev Development
Oracle 2000 Designer / WAP Development

Oracle 2000 Development (R1)

/

Web Applications Development

Oracle 7 Administration / XML 1.0 Development (R1)
Oracle 8 Administration / Network and Systems Administration
Oracle 8i Administration (R1) / AIX-IBM Administration
Oracle 9i Administration / CISCO Network Engineering
SQL Server 2000 Administration (R2) / HP-UX Administration
SQL Server 6.5 Administration / LAN/WAN Administration
SQL Server 7.0 Administration (R1) / Linux Administration
SQL Server 7.0 Development (R3) / NetWare 4.1 Network Engineers
Structured Query Language / Network Security Basics
Sybase 10 DBAs / Novell Netware 5.0 Administration
Engineering / Red Hat Linux 7.0 Administration
AutoCAD 14 Designers / Solaris Administration
Financial and Human Resources / TCP/IP Administration
Oracle Financials (R1) / UNIX System Administrators
PeopleSoft Financials / Windows 2000 Server Administration

PeopleSoft SQR Development

/ Windows NT 4.0 Network Engineering (R1)
Technical Support / Windows NT Server 4.0 Administration (R1)
PC Support Help Desk Technicians (R2)
PC Technical Support (Level 2) R1
PC Technical Support (Level 2.5)
Technical IT – 144
Programming Languages and Applications Development
ADO Development

AS/400 RPG III 2.0 Programmers

/ Qwik IT Tests

AS/400 RPG IV Programming (R2)

/ Access 2000 Programming
ASP.NET Development (R1) / AIX-IBM Administration
ASP/VBScript Development / AS/400 RPG III 2.0 Programmers

C Programming (R1)

/ ASP/VBScript Development

C# Programming (R1)

/ AutoCAD 14 Designers

C++ Programming (R4)

/ C Programming
CICS 3 Programming (R2) / C++ Programming (R4)
COBOL II Programming (R4) / CISCO Network Engineering

COBOL Programming (R1)

/ ColdFusion 4 Development

COM/DCOM Programming (R1)

/ Delphi Programming
CORBA (R1) / Enterprise Java Beans Development (R1)
Delphi 4 Programming / HP-UX Administration
Enterprise Java Beans Development (R1) / HTML 3 Developers
J2EE Development R1 / Informix 4GL DBAs

Java 1.1 Programming (R1)

/ J2EE Development

Java2 Programming (R6)

/ Java2 Programming (R6)
JavaScript 1.2 Programmers (R1) / JavaScript 1.2 Programmers (R1)
JCL MVS/JES Programming (R1) / Lotus Notes 4.0 Developers (R1)

Object Oriented Analysis & Design Concepts (R1)

/ Lotus Notes 5.0 Administration
Oracle PL/SQL Programming (R2) / NetWare 4.1 Network Engineers
PERL Programming (R1) / Novell Netware 5.0 Administration
PowerBuilder 4.03 Developers / Oracle 8i Administration (R1)
PowerBuilder 5.0 Developers / Oracle PL/SQL Programming (R2)
PowerBuilder 6.0 Developers / PC Support Help Desk Technicians (R2)
SAP ABAP Programming (R1) / PC Technical Support (Level 2)
SAS Programming / People Soft SQR Development
Smalltalk 80 Developers / PERL Programming (R1)
UNIX Programmers / PowerBuilder 5.0 Developers
VBA Development (R1) / PowerBuilder 6.0 Developers
VBScript Programming / SAP ABAP Programming (R1)
Visual Basic 3.0 Programmers / SAS Programming
Visual Basic 4.0 Programmers / Solaris Administration
Visual Basic 5.0 Programmers / SQL Server 7.0 Administration (R1)
Visual Basic 6.0 Programming (R3) / SQL Server 7.0 Development (R3)
Visual C++ 4.2 Programmers / Sybase 10 DBAs
Visual C++ 5.0 Programmers / UNIX Programmers
Visual C++ 6.0 Programmers (R1) / UNIX System Administrators
Visual FoxPro 6.0 Programming (R2) / Visual Basic 5.0 Programmers
Visual J++ 6.0 Programming / Visual Basic 6.0 Programming (R3)
Windows NT Programmers / Visual C++ 4.2 Programmers
Visual C++ 5.0 Programmers
Visual C++ 6.0 Programmers
Web Applications Development
Windows NT Programmers (R1)
Windows NT Server 4.0 Administration
Qwiz Primary Skills – 23 / Healthcare – 36
Qwiz Primary Skills / Billing/Coding
Basic Arithmetic-UK / Dental Billing and Coding
Business Vocabulary-UK / Family Practice Billing and Coding (R1)
Business Vocabulary-US / OBGYN Billing and Coding
Classifying and Coding-UK / Orthopedic Billing and Coding
Classifying and Coding-US / Pediatric Billing and Coding
Filing-Names / Pharmacology Billing and Coding
Filing-Numbers / Surgery Billing and Coding
Following Instructions-UK / Vision Billing and Coding
Following Instructions-US / Spelling
Math Basics-US / Dental Spelling-Multiple Choice
Math Problem Solving-US / Dental Spelling-Short Answer
Math Problem Solving - AUS / Family Practice Spelling-Multiple Choice
Mathematical Problem Solving-UK / Family Practice Spelling-Short Answer
Paraprofessional / OBGYN Spelling-Multiple Choice
Proofreading-UK / OBGYN Spelling-Short Answer
Proofreading-US / Orthopedic Spelling-Multiple Choice
Reviewing Forms-UK / Orthopedic Spelling-Short Answer
Reviewing Forms-US / Pediatric Spelling-Multiple Choice
Verbal Reasoning-US / Pediatric Spelling-Short Answer
Verbal Reasoning-UK / Pharmacology Spelling-Multiple Choice
Paraprofessional / Pharmacology Spelling-Short Answer
Visual Comparison-UK / Surgery Spelling-Multiple Choice
Visual Comparison-US / Surgery Spelling-Short Answer
Vision Spelling-Multiple Choice
Finance – 17 / Vision Spelling-Short Answer
Accounts Payable-US / Terminology
Accounts Payable - AUS / Dental Terminology
Accounts Payable-UK / Family Practice Terminology (R1)
Accounts Receivable-US / OBGYN Terminology
Accounts Receivable-AUS / Orthopedic Terminology
Accounts Receivable-UK / Pediatric Terminology
Bookkeeping-US / Pharmacology Terminology
Bookkeeping-AUS / Surgery Terminology
Bookkeeping-UK / Vision Terminology
General Accounting-US / Transcription
General Accounting-AUS / Chart Notes Transcription – Female Voice
General Accountancy-UK / Chart Notes Transcription – Male Voice
Payroll/Payroll Tax Reporting-US (R1) / Consultation Report Transcription
Peachtree Accounting 2002 / Operation Report Transcription
Peachtree Accounting 2002-Essentials
QuickBooks 2002
QuickBooks 2002-Essentials
Legal – 13 / Call Center – 20
Contract Law / Call Center Environment
General Law / Basic Simulation-UK-6 Calls Not Timed
Legal Audio Transcription / Basic Simulation-UK-12 Calls Not Timed

Legal Research

/ Basic Simulation-UK-10 Minutes Timed

Legal Spelling-Multiple Choice

/ Basic Simulation-US-6 Calls Not Timed (R1)
Legal Spelling-Short Answer / Basic Simulation-US-11 Calls Not Timed (R1)
Legal Terminology / Basic Simulation-US-10 Minutes Timed (R1)
Legal Typing / Basic Simulation Spanish/English - 6 Calls Not Timed

Legal Vocabulary

/ Basic Simulation Spanish/English - 11 Calls Not Timed
Litigation / Basic Simulation Spanish/English - 10 Minutes Timed
WordPerfect 9.0 for Legal (R1) / Expanded Simulation-UK-4 Calls Not Timed
Bankruptcy Law / Expanded Simulation-UK-8 Calls Not Timed
Criminal Law / Expanded Simulation-UK-10 Minutes Timed
Expanded Simulation-US-4 Calls Not Timed (R1)
Expanded Simulation-US-8 Calls Not Timed (R1)
ViewPoint – 5 / Expanded Simulation-US-10 Minutes Timed (R1)
ServiceView / Spelling
WorkView4 / General Terms-UK
WorkView4 and ServiceView / General Terms Spanish
WorkView6 / General Terms-US
WorkView6 and ServiceView / Place Names-UK
Place Names-US
Behavioral - 1 / Call Center Scenario – 14
Qwiz Reveal / Scenarios
Credit Control Scenario - UK English - 4 Calls Not Timed
Psychometrics – 9 / Contact Center Scenario-Spanish-5 Calls Not Timed (R1)
Qwiz Factor 6 Cognitive-UK / Contact Center Scenario-Spanish-8 Calls Not Timed (R1)
Qwiz Factor 6 Cognitive-US / Contact Center Scenario-Spanish/English-5 Calls Not Timed (R1)
Qwiz Factor 6 Cognitive - AUS / Contact Center Scenario-Spanish/English-8 Calls Not Timed (R1)
Qwiz Factor 6 Personality-UK / Contact Center Scenario-US English-5 Calls Not Timed (R1)
Qwiz Factor 6 Personality-US / Contact Center Scenario-US English-8 Calls Not Timed (R1)
Qwiz Factor 6 Personality - AUS / Contact Center Scenario-Australian English-5 Calls Not Timed
Qwiz Vantage-Spanish / Contact Center Scenario-Australian English-8 Calls Not Timed
Qwiz Vantage-US English / Contact Centre Scenario - French Canadian - 5 Calls Not Timed (R1)
Qwiz Vantage - UK English / Contact Centre Scenario - French Canadian - 8 Calls Not Timed (R1)
Contact Center Scenario-UK English-5 Calls Not Timed (R1)
Contact Center Scenario-UK English-8 Calls Not Timed (R1)
Aptitude – 4 / Collections Scenario - US English - 4 Calls Not Timed
Sales Aptitude
Sales Aptitude Call Center Sales-US / Custom Assessment Builder™ (CAB)
Sales Aptitude Call Centre Sales-UK / Multiple Answer
Sales Aptitude Professional Sales-UK / Multiple Choice
Sales Aptitude Professional Sales-US / Qwiz Software Skills
Short Answer
True False