Quality Expectations: (Section 1 text)
The Access Business Group (ABG) Quality Assurance Department (QA) strives to ensure customer satisfaction by verifying that the global enterprise complies with corporate quality standards and product regulatory requirements.
Each QA area is committed to reducing the total cost of poor quality throughout the supply chain, while maintaining the highest quality products for the customer. Suppliers are expected to contribute to this effort.
Items shipped to ABG must meet all requirements listed in ABG product specifications, must be shipped on time, and must meet the applicable requirements described in this supplier manual. All suppliers should be proactive in the development and application of continuous improvement concepts.
ABG expects all suppliers to actively drive quality improvements
and to seek Supplier Quality Certification.
Certificate of Conformance / Analysis: (Section 2 text)
Certificate of Conformance / Analysis may be required for items purchased by Access Business Group. If certificates are required, the supplier shall submit the certificate of conformance / analysis with every shipment. ABG QA will confirm that the certificates comply with the agreed specifications.
Suppliers may fax, email, or attach certificates with the shipping documents. ABG prefers that suppliers email or fax these documents to the appropriate QA Department.
Click below for information related to the required information for Certificate of Conformance and Certificate of Analysis.
Non-Conforming Products and Materials: (Section 3 text)
The definition of discrepant or non-conforming material is any product received into Access Business Group that does not conform to the specifications or agreed standards.
· Products that do not meet specifications and must be reworked to be usable in our process are considered non-conforming material.
· Products that do not meet the specifications and cannot be used in our process are considered non-conforming material.
If a nonconforming product is found, ABG will notify the supplier by phone, fax, or email. A DMDO will be filled out. The supplier shall respond with an initial corrective action plan.
Supplier Quality Development: (Section 4 text)
The Supplier Quality Development (SQD) program is a strategically focused approach, based on Sourcing Strategy Team input/direction, which leads to quality improvement strategies with key suppliers. The goal is to drive quality improvements at the supplier, which leads to continuous improvement and a lower total cost of ownership. The primary components of the SQD program include supplier audits, corrective action/preventative action, and quality planning.
Vision: To build a foundation for world class quality through supply-based continuous improvement activities.
Mission: To proactively drive supplier quality development to deliver quality materials and products on time and on target.
Will be putting this in another area……
Engineering Changes / Deviations:
Suppliers (including sub-suppliers) shall not make changes of any nature, which would have an effect on part design, function, quality, durability, etc., without the approval of Access Business Group.
A deviation may be used when a specific quantity or product being shipped or used is not in compliance with the specified specification. A deviation will be agreed to only if there is no other available inventory and the function, performance, safety, or durability of the end item is not affected. To receive approval for a deviation, the deviation will state the maximum quantity or period for which the deviation shall apply and the reason for the deviation.
7575 Fulton Street East Ada, Michigan U.S.A. 49355 P 616.787.3000