Accountable To: G&TC Directors

Department / Post Ref No
GiveTakeCare Community Interest Company (G&TC CIC) / REG MNG
Post Title
Regional Manager
Contract Type (Permanent or Fixed Term – If Fixed-Term, please specify the duration)
Fixed Term from 1st August 2017 - 28th February 2018
Hours of Work (If Part-Time or Semester, please specify hours and/or weeks per year)
37.5 hours per week, 9:00am – 5:30pm Monday - Friday
Salary (Pro-rata for part-time)
£28k + pension
Purpose of the Role
Give and Take Care (G&TC)
G&TC is a scheme set to deliver social innovation by revolutionising the care service in the UK. The concept is the intellectual child of Prof Heinz Wolff. G&TC was awarded seeding funds from Innovate UK that are helping the scheme to establish itself. The project is based on the idea of creating saving funds that use as currency, the hours of care that each member of G&TC, known as Partners in the scheme, can accrue by providing care to other Partners of the scheme.
Give&TakeCare (G&TC) CIC has the quadruple objectives:
1.To improve care and support for an increasing number of elderly people who want to continue to live in their own homes.
2.To achieve a major increase in the number of Care-Hours at times of day when Care is most needed. 3.To encourage person-to-person contact in an age of smaller and fragmented families.
4.To reduce the proportion of public spending on domiciliary care.
G&TC will achieve this by encouraging people to spend a few HOURS of befriending care per week, usually for an individual living within walking distance; such arrangements can last for weeks, months or years. What makes the scheme different is that the G&TC Partners receive a Credit on a Care Savings Account denominated in HOURS (GATs), equal to the HOURS of service given. The purpose of building a Care Savings Account balance is to provide a means of gaining befriending care when Partners require it themselves in the future. This is a way of making people care for each other whilst also creating additional resources that do not drain on the national expenditure.
G&TC is an exciting opportunity to deliver real innovation with real social impact. The core team will be small (7 people) working with a number of stakeholders, contractors, advisors and associated organisations and charities.
For this post in particular:
To enable our growth, we need people who can build strong relationships with potential associate charities that are pivotal for the success of the scheme. The Regional Manager will establish contact with age- and career-related charities, contribute to present G&TC in a positive way, engage organisations and charities further explaining any aspect of the scheme and allowing us to form strong and long-term alliances.
This role entails the ability to engage audiences at different levels, pitch our concepts effectively and positively, follow up with enquiries and leads. This role will also entail making sure that all resources and operations are in place for the Locality to commence operations. The Regional Manager will have a full oversight of a few areas (Localities) where the scheme will start and will lead on operations there. The Regional Manager will also be attentive to the needs of the charities supporting them as they build up and expand the scheme. The Regional Manager will be the main point of contact for the Locality Managers (LMs), ensuring they have completed appropriate training and have all process guidance to operate the scheme, monitoring feedback and issues in the locality as it is implemented and support the LMs to gather feedback for evaluations. This role will report to the Directors but will have a dotted line reporting to the Project Manager.
Tasks and responsibilities will evolve as business need changes.

Accountable to: G&TC directors

Responsible for: the start and establishment of few localities from start to growth, Charities Liaison, Events, Promotion, Operations in assigned Localities, liaison with Locality Managers.

Key Internal Relationships: Prof Heinz Wolff, G&TC Board of Directors, Dr Gabriella Spinelli, Project Manager, Regional Manager, IT Architect, Office Manager, Locality Managers (once recruited)

Key External Relationships: Relationships with charities, advisors and sub- contractors (East of England Co-op), External bodies who may evaluate the care services (Care Quality Commission) in the locality.

Work of the Role
The growth of Give&TakeCare depends on the successful relationships we are able to forge with age and care related charities and the ability to demonstrate that the scheme can work at least in a few localities (geographical areas). The Regional Manager will lead the promotion of the scheme to prospective and suitable charities, build relationships with them, inform them of the details of the scheme, create opportunities for the directors to present and assist the growth in whatever way possible, assist the recruited Locality Manager in the activities and operations required for the scheme to succeed. The Regional Manager will be responsible for all aspects of the implementation of G&TC in few localities so that there will be continuity in the locality. The Regional Manager keep a strategic view of the engagement with the charities, support them to fully understand the scheme, arrange for marketing collaterals to be in place and keep a healthy activity pipeline that will generate successful associations. The Regional Manager will be a resilient, ethical and passionate person, able to communicate clearly. Organisational skills are essential to keep records of the charities contacted and of the stages of engagement as well as to understand the resources needed at each stage of the localities’ scheme implementation. The Regional Manager will be a team player with a strong personal initiative. Some work off-site will be required.
Main Duties

To ensure that G&TC grow through the recruitment of associate charities and the establishment of localities nationwide:

-  Working with the project directors and the team to deliver the vision and the growth of the scheme in a few localities managed by the post holder;

-  Leading the engagement and negotiation with the Charities as to persuade them to start a locality in the allocated areas;

-  Managing the coordination of marketing collaterals to make sure they are available when needed;

-  Researching the market and the background of each approached charity to make sure that G&TC can appeal to their core values;

-  Being point of contact for the Locality Manager once the scheme is to be delivered in a locality. Ensuring LMs have appropriate training, process guidance and being available to listen to feedback on implementation of the scheme.

-  Assisting the LMs to gather appropriate information to HQ for evaluation studies.

Marketing, Relationships Building and Promotion

-  Leading the engagement and negotiation with the Charities as to persuade them to start a locality in the allocated areas;

-  Managing the coordination of marketing collaterals to make sure they are available when needed;

-  Researching the market and the background of each approached charity to make sure that G&TC can appeal to their core values;

-  Contributing to the development and personalisation of the marketing collaterals for the localities;

-  Organising events to promote the scheme;

-  Contribute with co-Regional Manager and the Website and Social Media Designer, to the social media presence of G&TC (currently Facebook and Twitter).

-  Work with the Website and Social Media Designer to develop the website and update with current pertinent information.

Locality Manager Training and oversight

-  Be the main point of contact for Locality team queries (Locality Managers and Locality Support Teams) once scheme begins in a Locality.

-  Ensure Locality Managers and support team are set up with appropriate training (E-learning, DBS, Adult Safeguarding). Keep a log of when training is completed and reminders for next stages of training and refreshers;

-  Assist with Locality issues over phone and email;

-  Visit Localities when required (likely at initial stage of set up and at review points), build and sustain relationships with charity managers, Locality Managers and the Assistant Support Team;

-  Monitor locality progress (recruitment drive activities, training needs arising, problems arising, uptake of Partners, use of IT system) and feedback to Project Manager;

-  Set up systems to monitor ‘trading’ in each area: number of Partners, type of Partners, number of care hours exchanged. Feedback to Project Manager and Directors;

-  Identify IT training issues from Locality to IT Architect and plan how to resolve together;

-  Create orderly and useful system to gather information for evaluation studies in selected localities. Instruct locality team staff how to provide identified information;

-  Liaise with charity managers to gauge Locality Manager’s workload.

Locality equipment set-up

-  Work with IT team to ensure all equipment for locality launches is purchased and ready in timely fashion;

-  Arrange implementation of Locality IT systems, phone line, emails in good time.

Contribute to formal documentation checks

-  Proof read marketing and legal documents for Directors and Project Manager on occasion.

Knowledge and understanding of the project

-  Understand the project: the problem G&TC seeks to address, phases of the project, how it will operate and the role of different key players in the scheme;

-  Understand the G&TC journey so far and be aware of current team goals.

Support Project Manager

-  Assist the Project Manager develop and produce process maps and guidance for Localities and HQ;

-  Support with delivery of marketing materials in each locality in response to the needs of each community and organised events to promote G&TC. Advise Project Manager of locality marketing material needs and ensure these are produced in good time for any events;

-  Liaise with graphic designer when Project Manager is unavailable;

-  Contribute to marketing materials.

Team responsibilities

-  Contribute to team tasks such as maintaining social media presence;

-  Support organising events when necessary;

-  Support ordering marketing materials when necessary.

IT

-  Learn and familiarise oneself with the Bespoke G&TC IT system (matching & recording of Partner arrangements) and key reports it produces.

General

-  Work with the project Directors, Project Manager and the team to deliver the vision and the growth of the scheme;

-  Be willing to adapt to take on new tasks as the project progresses and phases of project changes;

-  Contribute creative ideas when we face challenges as a team.

Effective Behaviours

·  Clear Communication

·  Meeting Deadlines

·  Attention to details

·  Ability to negotiate and influence

·  Ability to plan and organize own and others’ workload

·  Ability to adapt/prioritise and be flexible around the challenges of a start-up like organisation

·  Quality interpersonal skills to build and sustain relationships.

·  Excellent organisational skills.

·  Proactive attitude.

·  Flexible in approach.

·  Aptitude to learn quickly.

·  Meeting Deadlines.

·  Team player.

·  Attention to detail.

·  Awareness of business as a whole.

·  Values and promotes diversity in the workplace.

·  Hardworking, trustworthy and reliable.

Person Specification / Competencies

Essential

·  Educated to degree level or equivalent.

·  Must be proficient in written and spoken English.

·  Excellent interpersonal and communication skills (written and verbal) including the ability to

relate well to people at all levels within and external to the postholder’s own organisation.

·  Ability to prioritise and problem solve.

·  Knowledge of charity sector and/or issues of ageing and the care crisis.

·  Knowledge and experience of engagement activities and organisational growth.

·  Proficient use of visual and text-based tools to present ideas

·  Knowledge of how to motivate and support colleagues.

·  Proficient at writing compelling, clear, concise and effective business documents to promote the scheme and enhance prospective relationships with associated organisations.

·  Strong organisational skills, with the ability to prioritise and delegate effectively.

·  Ability to remain calm under pressure and to work to deadlines.

·  Systematic in approach to tasks, with good attention to detail.

·  Ability to know when to refer matters to the Project Manager or Directors.

·  Well versed in the use of modern office and administrative IT Systems including experience of MS Office (Word, Excel, PowerPoint) and content management systems such as Sharepoint.

·  Aptitude to learn new IT applications and skills.

·  Experience working as a team and being a proactive team-player.

·  Experience leading on team tasks.

·  Experience building and sustaining important working relationships for successful results.

·  Experience responding to challenges.

·  Positive ‘can do’ attitude.

·  Highly motivated, conscientious and ethical.

·  Enthusiastic for delivering social change

·  Ability to adapt to changing circumstances.

·  Flexibility to work beyond normal office hours at times of peak workload.

·  Ability to perform tasks that in a small team/start up team cannot be delegated further

Desirable

·  Experience of working at a similar level.

·  Previous experience working on projects or working for a start-up organisation/company.

·  Experience of training and supporting staff.

·  Strategic planning.

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