SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 188
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services
3.6.1 800 Service
800 Service provides the Customer with one or more 800-NNX-XXXX numbers which, when dialed from stations in the interstate public switched network, shall terminate on Customer-designated facilities or equipment. All charges accruing in connection with usage of the Customer assigned 800 numbers are billed to the Customer rather than to the party originating the call. Calls may originate from all points within the United States.
The Area Code Selection feature allows calls to an 800 number based on the originating area code (NPA) of the caller. A default selection is required for this service. Permissible area codes include all area codes in the contiguous United States, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, Alaska and Hawaii. On request, the Company shall update the Customer 800 area code selection at no charge if the update is due to an area code split or to a new area code being added to the North American Numbering Plan. Otherwise, a fee of $100 will be charged each time a Customer requests an area code blocked or added.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 189
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features
The following optional services are available with 800 CustomLink and 800 CustomLink Plus Service.
(1) Service Establishment
(a) 800 CustomLink*Consumer / Business
(1) Option 1*
Recurring Monthly Charge / $ 5.00 / $ 5.00
Non-Recurring Charge / $ 50.00 / $ 0.00
(2) Option 2*
Recurring Monthly Charge / $ 15.00 / $15.00
Non-Recurring Charge / $ 50.00 / $ 0.00
(b) 800 CustomLink Plus
(1) Switched Access Option
Recurring Monthly Charge / $ 2.95 / $ 5.00
Non-Recurring Charge / $ 0.00 / $ 0.00
* - Grandfathered to existing Customers at existing locations.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 190
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(2) Dialed Number Identification Service (DNIS)
This service permits the Customer to receive calls made to multiple 800 numbers on the same service group and to identify the 800 number that was dialed by the calling party. This service is only available on Dedicated Access.
(a) Non-recurring charge per Dedicated Access Service Group
$250.00Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 191
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(3) Real Time Automatic Number Identification (ANI)
This service provides the ANI for the calling party to the 800 Dedicated Access Customer if the call originates from an Equal Access end office. If the call originates from a non-Equal Access end office, only the NPA shall be delivered to the 800 Customer. The Company shall provide Real Time ANI on an 800 number and a service group basis. Real Time ANI is available with or without DNIS. This service is only available on Dedicated Access.
(a) Nonrecurring charge, per Routing Arrangement
$200.00(b) Usage Charge, per ANI Delivered
$0.01Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 192
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(4) 800 Call Overflow
This service permits calls made to a service group in which all trunks are busy to be forwarded to another telephone number at the same location predesignated by the Customer. This service is only available on Dedicated Access.
(a) Nonrecurring charge, per Routing Arrangement
$ 50.00(5) Uniform Call Distribution
This feature permits an even distribution of calls across a service group. This service is only available on Dedicated Access.
(a) Nonrecurring charge, per Service Group
Minimum / Maximum$50.00 / $150.00
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 193
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT’D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(6) Enhanced Routing Features
The following features are available on both Switched and Dedicated Access for an additional one time and monthly charge:
Time of Day RoutingDay of Week Routing
Day of Year Routing
Area Code Routing
Area Code/Exchange Routing
Call Allocation Routing
Command Routing
Nonrecurring Charges
Installation / $100.00Service Change / $ 50.00
Command Routing Activation / $ 50.00
Monthly Recurring Charges
13 Routing Plans / $ 0.00412 Routing Plans / $ 50.00
1399 Routing Plans / $ 50.00
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 194
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(6) Enhanced Routing Features, (Cont'd.)
(a) Time of Day Routing
This feature allows the Customer to have calls to the same 800 number routed to different locations during various times of the day.
(1) Time of Day routing shall follow the national observance of daylight savings time.
(2) The day may be divided into 15 minute increments, with up to 96 time intervals per 24 hour period. All time intervals must begin on the quarter clock hour.
(3) The Customer time of day schedule must include the entire 24 hour day.
(b) Day of Week Routing
This feature permits the Customer to have calls to the same 800 number routed to different locations based upon the day of the week. Day of Week routing shall follow the national observance of daylight savings time.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 195
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(6) Enhanced Routing Features, (Cont'd.)
(c) Day of Year Routing
This feature permits the Customer to have calls to the same 800 number routed to different locations on specified days of the year. Dates are stored in a month/day format. It is the responsibility of the Customer to revise day of year routing schedules annually.
(d) Area Code Routing
This feature permits the Customer to have calls to the same 800 number routed differently based upon the originating area code (NPA) of the caller.
(1) A default routing is required for Area Code Routing. Permissible area codes include all area codes in the continental United States, Puerto Rico, the U.S. Virgin Islands, Alaska, Hawaii, Guam and the Northern Mariana Islands.
(2) On request, the Company shall update a Customer's Area Code Routing feature at no charge if the update is due to an area code split or a new area code being added to the North American Numbering Plan.
(3) The proper usage rate based on point of call origination shall be applied to each call.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 196
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(6) Enhanced Routing Features, (Cont'd.)
(e) Call Allocation Routing
This feature permits the Customer to define routing of calls made to the same 800 number on a percentage basis so that calls can be allocated to multiple locations. Percentages must be defined in whole numbers, with 1% (one percent) as the smallest allocation percentage to any location. The total of all percentage allocations must be 100%.
(f) Command Routing
This feature allows the Customer to activate a different Enhanced 800 routing plan on command by placing one telephone call to the Company.
(1) The Customer may define up to 99 separate routing plans per 800 number.
(2) Routing plans must be loaded in the Company's network before they are available for activation on command.
(3) The Customer must have a minimum of two routing plans to be able to utilize this feature.
(4) Command Routing charges do not apply if the Customer uses the normal service order process to activate routing plans.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 197
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(A) Optional Features, (Cont'd.)
(7) Originating Station Blocking
Originating Station Blocking is an optional Toll Free Service feature which allows the Subscriber to block calls to their toll free service number based on ANI II digits designated by the Subscriber.
Originating Station Blocking is dependent upon valid ANI II digits presented to the Network.
Automatic Number Identification (ANI) II digits are not dialed by the calling party. Rather, ANI II digits are two-digit pairs sent with the originating telephone number as part of the signaling that takes place during the setup phase of a call. These digits identify the type of originating station.
For blocked calls, the calling party will hear a default network intercept announcement.
(a) Non-Recurring Charges
(1) The installation charge is $100.00 per TFS Number.
(2) The one time charge to change ANI II digits is $100.00 per change per TFS number.
(b) Monthly Recurring Charges
(1) The monthly recurring charge is determined on an Individual Case Basis (ICB) per TFS Number.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 198
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.1 800 Service, (Cont'd.)
(B) Toll Free Service – Switched
(1) General
(a) Toll free calls are originated pursuant to Section 3.6 of this Guidebook and are terminated via Switched Access lines to the Customer's location. The Customer's TFS Number terminates on the Customer's POTS number.
(b) Service(s) are available to Customers who utilize Switched Access to reach the long distance network and whose terminating location has a ten (10) digit voice-grade telephone number.
(2) Availability
(a) TFS is available to Business Customers that subscribe either to the Company (where available) or another long distance carrier as the presubscribed provider of 1+ long distance Service for the POTS telephone number associated with TFS. TFS is available to Residential Customers that subscribe to the Company (where available) as the presubscribed provider of 1+ long distance Service for the POTS telephone number associated with TFS.
(b) If a Business Customer with a single POTS telephone number has combined Services, i.e. outbound and TFS, and chooses to move the outbound long distance service to another long distance carrier leaving only TFS, the Customer's TFS plan must be transferred to the Company's direct bill method. Otherwise, the Company may terminate Service pursuant to Section 2.9 of this Guidebook. If a Residential Customer chooses to move its outbound long distance service for the POTS telephone number associated with TFS to another long distance carrier leaving only TFS, the Company will terminate TFS pursuant to Sections 2.8 and 2.12 of this Guidebook.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 199
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)
3.6 Toll Free Services, (Cont'd.)
3.6.2 Alternative Toll Free Services
(A) General
(1) Toll Free Service is a reverse billed Service that allows the Customer to pay for incoming calls. It permits calls to be completed to the Customer's location without charge to the calling party.
(2) TFS includes: (1) a TFS Number that can be selected by the Customer or randomly generated by the SMS/800 database; (2) an Area of Service selected by the Customer; and (3) various optional features.
(3) If the Customer does not advise the Company of its choice of a specific Resp Org, the Company will determine which Resp Org will be used.
(B) Availability
(1) Area of Service
Area of Service allows a TFS Customer to block or allow calls to a given TFS Number based on the originating area of the caller. The originating area may include the United States and the territories of Puerto Rico, the U.S. Virgin Islands, Guam, and Commonwealth of Northern Mariana Islands as well as Canada. The Customer may select this maximum Area of Service or may selectively block an area. Area of Service blocking is dependent on valid ANI being delivered in the network. Calls placed from outside the Customer's Area of Service will receive an announcement informing the caller that calls cannot be completed from the caller's location. The call will then be terminated.
(2) Originating and Terminating Access
Toll Free calls may originate on any type of access but are terminated via DVA or Switched Access lines to the Customer's location.
Posted Interstate Product Reference and Pricing Guide
SNET America, Inc. d/b/a AT&T Long Distance East
The Interstate Product Reference and Pricing Guide
Original Page 200
Effective: May 5, 2006
SECTION 3 - SERVICE DESCRIPTION AND RATES, (CONT'D.)