AIRS 2012 Work Plan October Update

This draft document contains the goals and objectives of AIRS for 2012 as approved and/or amended by the AIRS Board. During the year, additional projects may emerge and be added to the work plan.

Responsibility / Objectives/Deliverables and Status
Board/Executive Committee
Chair: Faed Hendry
Members: David Jobe, Georgia Sales, Joan Phelps, John Thompson, Bob McKown, Bridget Wolf / Overall objective
To exercise the powers of the Board when the Board is not in session, except those powers that the bylaws of the Board require to be exercised by the Board itself. To oversee the strategic planning process, responsibility for which is delegated to the Vice President/President Elect. To coordinate activities of AIRS Committees
Staff support: Charlene Hipes / To conduct ongoing review of the performance of AIRS contractual staff and organizations against contractual responsibilities (including conducting annual membership customer service survey around October)
Status/Activities: Created register of current contract holders
To develop/confirm any new contracts with vendors in time for 2013 budget and activities
Status/Activities: Underway
Staff support: Charlene Hipes and Clive Jones / To encourage and facilitate continued development of 211 US in partnership with United Way Worldwide, the 2-1-1 state directors group and all 2-1-1 providers.
Status/Activities: Attended 211US Steering Committee meetings in Oklahoma and DC, continue to provide support to the 211 State Directors group and the 211US Quality Task Force, in addition to keeping channels upon on other initiatives. 211US continue to be in discussions with UWW on a national work plan leading to governance discussions. AIRS continues to make its own view clear regarding its relationship with any ultimate national governing body for 211
Staff support: Charlene Hipes / To address any issues that emerge relating to AIRS name, logo, trademark, copyright.
Status/Activities: Declaration of continued use was filed. This has to be done between the 5th and 6th years after registration. Then filed every 10 years thereafter
Staff support: Charlene Hipes / To ensure that all legal requirements for non-profit corporate registration are undertaken:
·  D&O Insurance (February)
·  General Liability Insurance (February)
·  Corporate Tax Filing (May without extension, November with extension)
·  Annual Incorporation Report to Arizona Corporate Commission (October)
Status/Activities: All of the above activities due for renewal have been completed
Staff support: Clive Jones / To complete the membership information details (e.g. total contacts, total staff, types of I&R programs, etc.) that are requested during the renewal process
Status/Activities: Complete
Staff support: Clive Jones / To continue to expand the new AIRS Networker social media application with goal of having 700 participants, 30 online communities and 200 discussion postings by end of year.
Status/Activities: As of May, there have been 1,841 participants, 72 online communities, and 389 total postings. And thanks to Georgia Sales, the Glossary contains 901 items. (Yes, 901 !!). Complete
Staff support: Charlene Hipes / To create a Succession Plan to prepare for future changes of leadership in key positions within AIRS.
Status/Activities: Consultant hired and session held at the AIRS Board’s May meeting. The final packet will be approved at the November Board meeting
Staff support: Charlene Hipes / To investigate how important documents can be transferred to a cloud solution for better continuity of operations security.
Status/Activities: Consultant hired, SugarSync chosen as application. Plan successfully implemented. Complete
Board Development Committee
Chair: Joan Phelps
Members: Angela Fisher, Faed Hendry, Trisha Steiniger, Steve Nagel, Georgia Sales / Overall objective
To select and place for nomination at the annual business meeting of the membership or by previous correspondence to the membership, a slate of candidates to fill vacancies occurring on the Board.
Staff support: Charlene Hipes and Clive Jones / To enhance Board and Committee recruitment through the implementation of recommendations from AIRS Executive Committee and Board.
Status/Activities: A slate of 11 officers was presented to the membership for a vote earlier in the year, 3 new members and 8 returning. Complete
Human Resources Committee
(The Executive Committee will absorb functions of the HRs Committee) / Overall objective
To oversee implementation of recommendations on current personnel issues and to address issues related to staff recruitment, training, evaluation and support, and contract employees.
Resource Development Committee
(The Executive Committee will continues to absorb the functions of the Resource Development Committee) / Overall objective
A standing Resource Development Committee shall be appointed by the president. It shall have the responsibility for identifying potential sources of revenue for AIRS and training other members of the board in fund development.
Public Policy Committee
Chair: John Thompson
Members: Bob McKown, Catherine Dunning, Daphne Van Tiem, Joan Phelps, Micki Thompson, Steve Nagel, Tracy Hays, Edward D ‘Angelo, Angela Fisher, Linda Daily, Lucinda Nord / Overall objective
To develop a national presence for AIRS that develops Federal relationships and enhances the potential to secure major funding on behalf of AIRS members.
Staff Support: Charlene Hipes / To maintain at least 2 non-Board members as volunteers, drawing particularly from any members of the Affiliates Council, 211 US and the aging/disability sector
Status/Activities: Complete
Staff support: Charlene Hipes / To implement terms of 2012 contract with consultants to include deliverables/initiatives and timeframes.
Status/Activities: Contract ongoing
To identify key legislation and departments relevant to I&R and to develop relationships with staff, politicians and other national organizations (with input from other AIRS Committees where required)
Status/Activities: Ongoing
To identify key areas on which position statements need to be created and to develop processes on how to create those policies and quickly make those decisions when required.
Status/Activities: AIRS provided comments to HHS on the health insurance exchanges and Navigator program standards. We also signed on to comments written by 211US/UWW on the FCC’s proposed changes and questions on the Lifeline and Link Up Reform and Modernization. Information has been shared with the members on the Affordable Care Act and a webinar is in process for December.
Staff support: Charlene Hipes, Clive Jones / To maintain or develop relationships with national associations (e.g. AAS, FEMA, NACCRRA, n4a, NENA, NVOAD, NASUAD) whose members provide specialized I&R or related work (with communication to other AIRS Committees).
Status/Activities: Ongoing
Staff support: Charlene Hipes / To monitor the Older Americans Act Reauthorization. We will work to involve AIRS in any activities of the Administration or Congress related to the 2011 reauthorization process. Assist in the development of an AIRS agenda for this legislation, such as the inclusion of the AIRS Standards.
Status/Activities: In process. See Public Policy Committee Report
Marketing/
Membership Committee
Chair: Nancy Findeisen
Members: Faed Hendry, John Plonski, Angela Fisher, Meg Storer, Barbara Bernstein, Cathleen Kelly, Gayle DiMasi, Kim Doan, Maureen Kane, Pam Hillier, Tim Sylvia / Overall objective
To provide input to the Board of Directors and guidance to the staff on internal and external communications, organizational image, and marketing of products and services.
Staff support: Charlene Kloos, Clive Jones and Charlene Hipes / To maintain at least 2 non-Board members as volunteers, drawing particularly from the Affiliates Council if possible
Status/Activities: Complete
To hire new Marketing/Communications Coordinator
Status/Activities: Complete
Staff support: Clive Jones, Moayad Zahralddin / To generate gross membership revenue of $315,025 with an approximate breakdown of 130 members at $50; 400 at $75; 60 at $250; 140 at $375 and 350 at $575 for a total of 1,080 members, plus 80 Canadian members
Status/Activities: Total as September 30th, gross membership revenue stands at $330,685 with an approximate breakdown of 149 members at $50, 426 at $75, 67 at $250, 131 at $350 and 416 at $575 for a total of 1,014 members, plus 89 Canadian members. Complete
To conduct an average of 2 mailings or contacts (via email, fax and/or mail) to AIRS members each month in addition to the receipt of the AIRS Newsletter
Status/Activities: On target, although we are pushing items more towards communication via the AIRS Networker as it more directly meets more people
Staff Support: Clive Jones / To conduct I&R salary survey update for members (April).
Status/Activities: Complete
Staff Support: Clive Jones / To market accreditation to non-accredited agencies
Status/Activities: Promotional pieces completed and distributed. Complete
Staff support: Charlene Hipes/Clive Jones / To complete Annual Report (July)
Status/Activities: Complete
Staff support: Clive Jones / To maintain AIRS website with view to having “News” feature change minimum of twice monthly via Twitter feed.
Status/Activities: On target and ongoing
Staff support: Charlene Hipes/Clive Jones / To ensure that best practices information is secured from the Accreditation review process and to update the I&R Toolkit appropriately
Status/Activities: About 5-6 documents uploaded to date
Staff Support: Clive Jones, Moayad Zahralddin / To promote ABCs to non-members and to those members who are outside of the higher membership tiers at a base price of $450 for an electronic/print version, for a total value of $2,000.
Status/Activities: As of September 30th, $4,900 in sales. Complete
To produce and distribute 11 editions of the AIRS newsletter and advise on content (focus on news, membership information and human interest stories)
Status/Activities: Charlene Kloos has created a new design with a new name – Connections. All issues have been distributed on time and to an expanded list of over 4,000 I&R practitioners. The content itself is being constantly improved.
To secure newsletter advertising to the value of $2,000
Status/Activities: A brochure has been developed and vendors were canvassed during the Conference. $1,170 generated to date
Standards Committee
Chair: Bob McKown
Members: Anne Fogoros, Bridget Wolf, Faed Hendry, Georgia Sales, Beth Wick, Cathleen Kelly, Fred Koss, Randy Nicklaus, Charlotte McHenry, Mary Osborn / Overall objective
The Standards Committee shall establish Standards which define the expected practices within the field of I&R and provide guidelines that communities or other jurisdictions can utilize in developing an I&R program. This is an umbrella committee as the Accreditation and Certification Committees are essentially sub-Committees of Standards. The Standards Committee is a “closed” Committee as per the recommendations of the Hamm Report.
Staff Support: Charlene Hipes / To maintain at least 2 non-Board members as volunteers, drawing particularly from the Affiliates Council if possible
Status/Activities: Complete
Staff Support: Charlene Hipes/ Clive Jones / To review the AIRS Standards and explore the extent of the needed updates, and from there to follow the process for a new edition to be published around January 2013
Status/Activities: Committee has met approximately every 2 weeks for the past few months, and assessed the Standards word-by-word and line-by-line. A Technology sub-group was also established to provide additional recommendations. It is becoming clear that the new Standards will be a 7.0 version with some significant changes. The draft was sent to the field for comment on 10/24/12.
Accreditation Commission
Chair: Bridget Wolf
Members: Bob McKown, Georgia Sales, Vicki Mize, Debby Thornton, Lynne Engel, Pam Hillier, Don McPherson, Fred Koss, Brian Ellyson / Overall objective
The Accreditation Commission shall utilize the Standards established by the Standards Committee to develop and implement a formal detailed accreditation process. The Accreditation Commission shall develop and maintain a comprehensive policy and procedure manual for the accreditation program. The Accreditation Commission shall establish standards at a quality level that is appropriate for supporting broad improvements in I&R programs without presenting unrealistic barriers for future potential applicants in terms of compliance issues.
Staff Support: Charlene Hipes / To maintain at least 2 non-Board members as volunteers, drawing particularly from any members of the Affiliates Council who are with Accredited agencies
Status/Activities: Complete
Staff Support: Charlene Hipes / To monitor the new criteria and in particular, the new processes for the database review and the mystery calling
Status/Activities: Ongoing as we establish precedent with each review. The database work in particular has been extremely thorough and brings up many complex issues as we strive towards a balanced approach of upholding the criteria while supporting improvement in accrediting agencies. The packages put together by the applying agencies are now smaller than previously. Complete
Staff Support: Charlene Hipes / To complete 20 accreditation applications
Status/Activities: It is projected that by year-end 30 agencies will have received their award of accreditation
To acquire 15 new/renewing applications with a revenue target of $90,000
Status/Activities: As of the end of September, $64,500 of new revenue has occurred.
To recruit and train 2 new onsite review team members
Status/Activities: Complete
Certification Commission
Chair: Anne Fogoros
Members: Georgia Sales, Maurine Strickland ,Sandy Markwood, Sara Tribe, Cathleen Kelly, Dana Long, Hannah Newton, Jacky Roddy, Jan Hanson, Mark Lewis / Overall objective
The Certification Commission shall utilize the Standards established by the Standards Committee to design, implement and maintain a formal detailed Certification process. The Certification Commission shall develop and maintain a comprehensive policy and procedure manual for each Certification program. The Certification Commission shall utilize national benchmarks for professional certification programs as well as quality benchmarks desirable for certification programs relied upon by external stakeholders.
Staff Support: Clive Jones / To maintain at least 2 non-Board members as volunteers, drawing particularly from the Affiliates Council if possible
Status/Activities: Complete
Staff Support: Clive Jones /Maria LeDoux / To have 4,800 individuals hold AIRS Certification by the end of the year
Status/Activities: As of end of September, there were 4,564 individual holding AIRS Certification
To review and implement marketing plan in order to acquire 1,000 new applicants and 1,200 applicants for re-certification
Status/Activities: As of end of September, there have been 843 new applications and 1,183 applications for re-certification
To administer 90 examinations
Status/Activities: 81 examinations have been held during the first 9 months of the year with a further 38 currently scheduled for the remainder of 2012
To administer the Certification Program according to the documented processes and principles
Status/Activities: Ongoing
To assess evaluation comments, exam performance and question history – in particular the new CRS exam