Three Rivers AAHAM
FALL CONFERENCE MEETING
Nemacolin Woodlands Resort
1001 Lafayette Drive
Farmington, PA 15437
724-329-8555
Wednesday, September 6, 2017 – Friday, September 8, 2017
Total CEU’s = 19 CREDITS
WEDNESDAY, SEPTEMBER 6, 2017
5:30 – 9:00 p. m Three Rivers AAHAM Board of Director’s Meeting Joseph Room
Board of Director’s Dinner The Tavern
THURSDAY, SEPTEMBER 7, 2017 ~ Marquis Ballroom
7:30 a.m. Registration Opens
7:30 – 8:00 a. m Meet & Greet and Breakfast Salon 2
8:00 – 9:00 a.m. President’s Message/National Updates Salon 1
Brenda Fraas, CRCE-I, Three Rivers AAHAM President
Lori Sickelbaugh, CRCE-I, National AAHAM First Vice President
Find out what’s going on with our Chapter, updates on Certification, Membership,
Results of 2017-2018 election of officers and what’s going on at the National level.
9:00 – 10:30 a.m. Going to the Finals- Leading Your Team to Success Salon 1
Opening Keynote Speaker, Mark Schabel and Randy Tempest
Receivables Management Partners
Leading people to work together to be their best takes effort, and it starts with being the example. Setting this example through serving others with a distinct passion and clear vision will encourage the heart. We’ll challenge each leader to think about how to use CARE in the workplace and home to create a winning environment. By utilizing proven leadership principles and real life stories, this session will rally the team to win it all!
This session will demonstrate how servant leadership creates authentic relationships; relationships that, once built throughout your team, create a level of trust that will increase efficiency and communication. Utilizing these techniques, your team will aspire towards more than what you settle for today. In this session you will:
· Recognize how key principles of effective leadership produce winning teams.
· Put into practice the leadership values presented.
· Explain how the choices we make impact not only ourselves, but our teams also.
· Explain the importance of the CARE model and how it will change their team.
10:30 – 10:45 a.m. Break & time to visit the Vendor Booths Salon 2
THURSDAY, SEPTEMBER 7, 2017 ~ Marquis Ballroom (continued)
10:45 – 11:45 a.m. Contact Center, Access and the World of Healthcare Salon 1
Colleen McMahon
Have you ever thought, “I wish I could consolidate all of my contact center teams”? If you have, come hear our story!UPMC will cover the steps taken to integrate into a multi-faceted Consumer Contact Center. Join us as we discuss the telephony, systems, standards, processes, and people requirements to create a well-functioning Contact Center.
11:45 – 1:00 p.m. Lunch: Meet and Greet with the Vendors Salon 2
1:00– 2:00 p.m. Preventing Identity Theft Salon 1
Scott Noel
We’ll discuss all the particulars of the alphabet-soup of Patient Privacy; HIPAA, HiTech; Red Flag Rules; Phishing and Spamming and Malware, oh my! Most importantly, we’ll layout some practical methods to secure and protect your patients Protected Health Information so you can sleep more securely and not find your facility in the news for a violation.
2:00- 3:00 p.m. How to Create a Simple Payment Process Salon 1
Liz Serie
It’s a given that your financial health depends on collecting every dollar due and bad debt write offs hurt your bottom line. Because the patient’s share of cost-of-care has increased by as much as 40%, collecting payment as early as possible and providing multiple, convenient payment options will help you secure payment more quickly. Attend this session to learn the 5 easy steps to help you increase collections, decrease AR, reduce bad debt and increase patient satisfaction—all while showing compassion and offering convenience to help patients pay for their care:
1. Provide patients with a personalized self-service online portal
2. Generate clear, real-time price estimates online or at the point of service
3. Send proactive, data-driven alerts to patients who qualify for payment plans and financial assistance services
4. Engage, educate, and empower your patients with customized billing statements
5. Offer various, convenient secure payment options online and at point of service
3:00-3:15 p.m. Break & Time to visit the Vendor Booths Salon 2
3:15- 4:15 p.m. Lean Revenue Cycle Salon 1
Marti Strand
Creating a culture in the revenue cycle where people have fun, share information real time, and get leading edge results is the goal of this session. This session will tackle how to accomplish these objectives with a team fully engaged in process improvement. Learn how to get more done with limited resources by learning how to “stop” doing unproductive tasks and achieve the highest level of performance in all areas of the revenue cycle.
THURSDAY, SEPTEMBER 7, 2017 ~ Marquis Ballroom (continued)
4:15- 5:15 p.m. Observation Stay Coalition Update Salon 1
Dana Halvorson and Toby Edelman
This presentation will focus on the observation stays issue. Toby Edelman of the Center for Medicare Advocacy and Dana Halvorson of the American Health Care Association, two advocates who have vast experience with the “observation status issue” and who are leading the advocacy efforts of a 33 health-related organization coalition consisting of provider and beneficiary groups, will be the presenters. Attendees will hear about the observation stays coalition who is dedicated to preserving Medicare beneficiaries’ access to necessary skilled nursing care following a hospital stay, regardless of whether that stay was classified as inpatient or outpatient observation. Under current law, a Medicare beneficiary must spend at least three days as a hospital inpatient for Medicare to cover a subsequent stay in a skilled nursing center (known as the “SNF 3-day rule”). Increasingly, patients have no idea what their status is in a hospital, or the importance of it, which can lead to thousands of dollars in out-of-pocket medical expenses should they need skilled nursing center care following their hospital stay. In addition to placing a financial burden on seniors and their families, this anomaly in Medicare rules can cause unnecessary spend-down, accelerating the time frame in which seniors will have to turn to programs such as Medicaid to pay for their care. The presentation will cover Congressional legislation (The Improving Access to Medicare Coverage Act of 2017 - S. 568/H.R. 1421) the Coalition supports to address the observation stays issue, and the regulatory and legal work around this matter. Attendees will have the chance to get their pressing questions answered.
6:00 – 7:00 p.m. Social Hour Salon 3 & 4
7:00 – 8:30 p.m. Dinner Salon 3 & 4
8:30 - ??? ENTERTAINMENT ~ SIP & PAINT Salon 3 & 4
Join us for a fun evening with Art Teacher, Liz Jones, from Liz Jones Arts, a studio in Connellsville where we can explore our creative side in a relaxed atmosphere. Canvas, paints and instructions will be provided.
FRIDAY, SEPTEMBER 8, 2017
8:00 Registration
8:00 – 9:00 BREAKFAST and Meet our Sponsors/Vendors Salon 2
FRIDAY, SEPTEMBER 8, 2017 (continued)
9:00 – 10:00 a.m. How to Create a Customer Service Focused Team Salon 1
Abby Dryer
Discuss building teams that see their tasks, whether answering the phone, making appointments, managing people, auditing, billing or whatever the task through the lens of the customer
10:00 – 11:00 a.m. Navigating the Stormy Seas of Denial Management Salon 1
Jeff Means
Despite an industry wide focus on managing initial denials, many providers still struggle to manage payer denials. Unreliable data, difficulty interpreting 835s, and a lack of organizational will to deploy root-cause fixes combine to undermine many well-intentioned efforts. As a result, providers spend precious resources working denials that could have been resolved with upstream process fixes. We’d like to share ideas on quantifying denials opportunity using Business Intelligence (BI) tools, creating a map from the information, and navigating the organizational politics to make quantifiable, sustainable improvement in denial performance. We’d like to have a dialogue on the best way to reach calm seas.
11:00 – 11:15 a.m. Break Salon 2
11:15 – 12:30 p.m. Wrap Up Session Salon 2
12:30 p.m. Meeting Adjourned
** Suggested dress for the conference is Business Casual. **
MEETING REGISTRATION INFORMATION
Register & pay online at ThreeRiversAAHAM.com. Click on the SAVE THE DATES tab, and then select the MEETING REGISTRATION FORM.
______$225 Member – Early Bird Special (paid in full on or before August 1, 2017) ** Must be a Three Rivers AAHAM member prior to 7/31/17 **
______$150 Member – 1 Day (Thursday) ** does not include dinner **
______$275 Member – Paid on or after August 2, 2017 ** Must be a Three Rivers AAHAM member prior to 7/31/17 **
______$375 Non-Member
______$ 100 Thursday Dinner & entertainment ONLY for guest, spouse or significant other
Cancellations must be via e-mail to: , and by Thursday, August 31, 2017. Due to final numbers having to be submitted to Nemacolin, NO REFUNDS WILL BE MADE AFTER SEPTEMBER 1, 2017, but substitutions will be honored.
Checks can be mailed to: Three Rivers AAHAM @ PO Box 937, Coraopolis, PA 15108
NEMACOLIN RESORT INFORMATION
Nemacolin Woodlands Resort is located on 2,000 wooded acres in the Laurel Highlands of Southwestern Pennsylvania. Nemacolin is an escape unlike any other. Accommodations for our conference this year will be held at the Chateau/Lodge. Room reservations can be made by calling Nemacolin Resort & Spa at 866-344-6957, no later than Friday, September 1, 2017. Room rates are $219 per night for the Chateau and $169 for the Lodge (first-come, first-serve basis), plus tax and other fees.
Life Experiences. These are the things you've always wanted to do, but just didn't have the access or the time to do them. While at Nemacolin, they can bring those experiences to you. From off-road driving, animal safaris and zip lining to fine-dining, spa treatments and golf, the vision and dream can be realized. If your schedule permits, call 724-329-8555 to make reservations for any of these activities. Or, visit their website www.nemacolin.com for reservations or additional information.
~ Special Thanks to Our ~
Three Rivers AAHAM 2017 Corporate Partners
Diamond Sponsorship
Charles J. Hilton & Associates, P.C.
PNC Healthcare
Platinum Sponsorship
Credit Management Company
Penn Credit Corporation
Gold Sponsorship
Healthcare Receivables Specialist, Inc
Strategic Outsourcing Solutions
Silver Sponsorship
CBCS National
Bronze Sponsorship
Audley Law Offices, P.C
Automated Card Systems
Carter Health Management & Consulting
Collection Service Center, Inc
Commercial Acceptance Company
Scholarship Sponsor
SAM, Inc.
Fall Conference ’17 Speaker Biography:
Mark Schabel
CEO
Receivables Management Partners (RMP)
Mark Schabel has led Receivables Management Partners since 2005 as Chief Executive Officer. He earned a BS in Finance from Butler University, graduating with honors as well as being nominated for the prestigious Butler’s Most Outstanding Student award. Prior to joining RMP, Mark was Senior Vice President for Irwin Union Bank and served as Chairman of his local Chamber of Commerce.
Mark’s infectious positive attitude coupled with a deep rooted faith in people enables him to lead by example as a hands-on CEO who desires to see success for his team both personally and professionally. Because of this, he enjoys sharing his leadership principles with his associates at RMP as well as other community and industry organizations. His passion for helping people attain the best in both themselves and in their careers has created a natural love for teaching and developing leaders.
Randy Tempest
CSO
Receivables Management Partners (RMP)
Randy Tempest has over 20 years of experience in the healthcare accounts receivable industry, working with some of the largest and most complex health systems in the country to meet their revenue cycle needs. He currently serves as the Chief Sales Officer for Receivables Management Partners, where he leads their efforts in cultivating new and existing partnerships with hospitals and healthcare systems.
Randy earned a BS in Marketing and MBA from Ball State University. He has led leadership courses throughout his career, most recently at local HFMA events throughout the Midwest. Randy’s energetic style has made him a sought after presenter, where he encourages others to see life as a gift and to use that gift for good works.
Fall Conference ’17 Speaker Biography (continued):
Colleen McMahon
Director, Revenue Cycle and Consumer Contact Center
UPMC
25 years ago, Colleen started her healthcare journey in the Emergency Department at UPMC Presbyterian, which was exactly like the televisions show ER (minus George Clooney of course)! Loving the world of Patient Access Colleen progressed through the system moving between the UPMC Hospital Division and the Physician Division. There were also a few years of consulting work in there too! Today Colleen is located at the Quantum building in Pittsburgh’s South Side, with over 400 employees; she oversees Central Scheduling, Customer Service, Consumer Referral Service, Patient Experience and the Answering Service.
Scott Noel
Director, Learning Management and Development
Advanced Patient Advocacy (APA)
Scott A. Noel has worked in the healthcare industry for over 40 years. Currently he is the Director of Learning Management & Development for Advanced Patient Advocacy (APA, LLC). Scott received his Bachelor’s Degree in Health Care Administration from Texas State University, and his Masters in Public Administration with a specialization in Public Health from University of Texas at San Antonio.
Scott was a Certified Occupational Therapy Assistant (COTA) and instructor for the U.S. Army during eight years of active duty. He has managed a Home Health Agency; been the Manager of Revenue Accounting, Assistant Director of Patient Financial Services and Director of Admissions at three health care systems in San Antonio (county, for-profit and non-profit respectively), along with working in the insurance auditing and third-party eligibility side of our industry.
Scott is currently the President for the Texas Bluebonnet Chapter of AAHAM. He was also a member of the South Texas chapter of HFMA and has presented numerous times for both organizations.