KAPIL TANEJA E-Mail: ~ Contact: 09971395333 / 011-47069888
~ SENIOR MANGEMENT PROFESSIONAL ~
Profit Centre Operations International Trade
Business Management Sales & Marketing
BRIEF OVERVIEW
Ø A versatile & dynamic professional with over 2 decades of broad-based, focused overseas & indigenous experience in Sales, Marketing, Business Development & revenue expansion in the areas of FMCG, Telecom, and International Trade with country’s leading companies like TATAs, Eureka Forbes, Airtel, Hutch Essar, and Reliance Infocomm.
Ø An effective leader with impeccable integrity & strength of character with a track record of consistently achieving the designated targets and delivering on business performance under tough, diverse and challenging environments.
Ø Distinguished abilities in recruiting, directing, leading & motivating large multicultural workforce imparting continuous training & career development, for accomplishing greater operational efficiency and achieving operational excellence.
Ø Comprehensive experience in managing business operations with focus on top-line performance through sales, market segmentation & penetration strategies, franchise development, business alliances, new business solutions, distribution management for the markets of diverse product portfolios.
Ø Adept in guiding personnel in developing relationships with key decision-makers in large corporates & enterprises for business development, suggesting most viable services & cultivating healthy relations with them for repeat business.
Ø Strong business acumen towards implementation of marketing strategies to establish market presence as well as increase revenues and profitability for products.
Ø Proficiency in managing business operations with key focus on bottom line profitability by ensuring optimal utilization of resources as well as handholding of business partners & other key stakeholders.
Ø Demonstrated excellence in reviewing & analyzing market response / requirements and strategizing business plans accordingly for accomplishment of goals in coordination with the various Zonal Teams.
ORGANIZATIONAL EXPERIENCE
NDPL (TATA Power & Delhi Govt. Joint Venture), New Delhi July 2005 to Sept 2011
AGM & Head of Group - Commercial
Key Deliverables
ð Spearheading responsibility as part of the Senior Change Management Team and managing the gamut of operations in formulating and implementing commercial policies & systems for effective distribution of Electrical Power in Delhi.
ð Redressing the service related grievances as well as ensuring error free billing and correction of wrong bills.
ð Facilitating service operations and commercial formalities related to provision of new connections.
ð Directing efforts towards monitoring and improving performance of Commercial Department for achieving the Performance Assurance standards in accordance with the supply codes of DERC.
ð Guiding and training the employees towards consumer satisfaction.
ð Initiating establishment and achievement of high company standards for Quality and Excellence along with reduction in Aggregate Technical & Commercial Losses (AT & C).
Highlights
ð Adjudged as the Winner of Business Excellence Award for deployment of Quality Standards & 5S.
ð Attained an improvement in Billing Accuracy by effective recovery as well as reduced AT&C losses.
ð Distinction of receiving:
- MD’s Appreciation Certificate for Training Excellence in NDPL.
- Silver Medallist and Certified Assessor for TATA Excellence Business Model based on Malcolm Baldridge Business Excellence & Quality Standards.
Reliance Infocomm Limited, Rajasthan & Punjab 2002- 2005
City Lead & Profit Centre Head
Key Deliverables
ð Functioning as the Head for a team of more than 100 personnel consisting of Sales, Marketing, Customer Care, Technical Commercial and Web Worlds.
ð Representing the company to customers, enhancing brand image through a focused brand promotion programme.
ð Implementing plans to achieve annual growth targets, maintaining excellent relations with customers & stakeholders.
Highlights
ð Distinction of receiving Appreciation from Chairman, Reliance Infocomm Limited.
ð Joined the organisation in the project stage and contributed significantly in establishing cluster organisation, by developing a strong distribution and retail network in the emerging markets of Rajasthan.
ð Successfully established, operated and achieved the profitability/operational targets.
ð Monitored and achieved collection targets of the cluster with the designated cluster being adjudged as the Highest Revenue Collecting cluster for the circle.
ð Selected and contracted services of Long Term Business Partners (WWE) and augmented RIM offices operations in 13 different Quadrants of the city as per customer penetration and number of customer convenience outlets.
ð Accomplished successful launch of Reliance India Mobile, the largest telecom brand in India in Udaipur and Jodhpur markets, followed by the launch of RIM prepaid in Ludhiana cluster, ranked 4th in the SEP programme nationally.
PREVIOUS WORK EXPERIENCE (FROM 1984 – 2002)
Shyam Telelink Ltd., Rajasthan 2001- 2002
General Manager & Head of Sales
Highlights
ð Successfully executed the Basic Telephone Project in Rajasthan & played a pivotal role in rollout & Sales in 27 cities of Rajasthan during the first phase of operations.
ð Steered efforts towards expansion of new stores, identifying target cities and towns, zoning and location identification along with construction and store roll outs.
ð Identified and developed new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat / referral business.
Essar Hutch Telecom, General Manager, Haryana Circle 2000- 2001
General Manager, Haryana Circle
Key Deliverables
ð Overseeing operations in Haryana Circle & accomplished successful re-launch of operations in the state of Haryana.
ð Leading & motivating a workforce as well as overseeing activities related to finalization of vendors .
ð Strategizing proposals, giving presentations & demonstrations to the high net-worth clients; handling various techno-commercial functions for securing projects and achieving increased sales growth for the circle.
ð Directing implementation and monitoring customer service process with constant interaction through other departments for accomplishing greater operational effectiveness / efficiency.
Airtel, Gwalior (MP) 1998- 2000
DGM Sales, Marketing & Customer Care
Highlights
ð Accomplished:
- Successful launch of first Basic Telecom Project in Gwalior and up country markets OF MP region.
- Sales revenue growth of 150% in 1999-2000 which was the highest contribution to the overall business target by any Sales Head.
ð Adjudged as the Best Sales Head for MP region.
RPG Paging, Delhi 1995- 1998
Sales Manager
Key Deliverables
ð Functioning as the Head for sales operations in NCR and developing a strong distribution & Franchisee network.
ð Initiating improvements in channel services and creating a strong distribution network.
Interstar Trading Company, Sharjah (UAE) 1992- 1995
General Manager
Highlights
ð Promoted export of Indian Granite & Marble.
ð Handled import & export of Indian products and was successful in establishing an extensive dealer & distribution network in the Middle East.
ð Travelled extensively within UAE, Oman & Qatar as well as acquired domain knowledge of the Gulf market.
Eureka Forbes Ltd., North India 1984- 1992
Divisional Sales Manager
Key Deliverables
ð Managing:
- The Direct Sales operations of 8 Branches in NCR.
- Sales, Marketing, Customer Care, Administration, Commercial and HR functions.
Highlights
ð Steered efforts of a professional Sales Team of Managers and Sales Executives to consolidate / expand sales of Vacuum Cleaners & Water Purifiers.
ð Directed activities for the designated region and consistently surpassed sales profitability/operational targets.
ð Distinction of being conferred with the President’s Award for Excellence in 1985, 1987, 1988, 1989, & 1991.
ð Featured in the Hall of Fame Circulation dedicated to the Top 5 sales persons of the company year after year.
SIGNIFICANT HIGHLIGHTS
Trainings Undertaken (Please refer Annexure)
IT SKILLS
ð Well versed with Windows, MS Office & Internet Applications.
ACADEMICS
ð MBA from CSM Institute of Graduate Studies- Manitoba (Canada), 2000.
ð B.Com. (Honors) from Delhi University Campus, 1984.
ð Schooling from Delhi Public School, Mathura Road, New Delhi, 1981.
PERSONAL DETAILS
Address : 178, Gr. Floor, Sandesh Vihar, Pitam Pura, New Delhi, 110034.
Date of Birth : 30th December, 1963
Languages : Hindi, English & Punjabi
Location Preference : North India.
ANNEXURE
PROFESSIONAL ENHANCEME (TRAININGS & CERTIFICATIONS)
ð 5 Day Residential Training at ASCII Hyderabad on Relationship Marketing.
ð Leadership Training Programme at FMS Delhi.
ð Recertification Programme for Internal & External Assessors conducted by TQMS-Pune.
ð Management Strategy on Customer Satisfaction, 08-07-2005 to 08-07-2005.
ð Tbem Awareness, 24-11-2005 to 24-11-2005.
ð Building World Class Organisations, 02-03-2006 to 02-03-2006.
ð Performance Management System (Pms), 17-03-2006 to 17-03-2006.
ð Partners in Progress, 20-07-2006 to 20-07-2006.
ð Stress Management, 23-09-2006 to 23-09-2006.
ð Assessment Centre, 21-07-2007 to 21-07-2007.
ð Leadership Development Programme, 30-10-2007 to 01-11-2007.
ð Managerial Excellence, 10-12-2007 to 11-12-2007.
ð IMS Recertification, 05-02-2008 to 05-02-2008.
ð IMS Awareness, 29-02-2008 to 01-03-2008.
ð Leadership Development Programme, 04-04-2008 to 05-04-2008.
ð Tbem Workshop, 28-04-2008 to 28-04-2008.
ð Ndpl's March towards Business Excellence, 09-05-2008 to 09-05-2008.
ð Ethics in Tata Steel, 11-08-2008 to 11-08-2008.
ð Technical for Non- Technical, 08-09-2008 to 08-09-2008.
ð Project Ashwasan, 29-09-2008 to 30-09-2008.
ð Consumer Enhancement Design (CED), 29-01-2009 to 29-01-2009.
ð Sa-8000-2008 Internal Auditor Training, 21-02-2009 to 21-02-2009.
ð Business Excellence Leadership Programme Recertification, 18-01-2010 to 19-01-2010.
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