BARNEY HARPER
– 0422 964 969 –
PROFILE OVERVIEW
I am a knowledgeable Business and Customer focused IT Professional with good experience of communicating with customers at all levels, both in terms of technical knowledge and company position (from “shop floor” to Directorship). Very much customer focused in all my activities, I have experience of building, leading, motivating and participating in successful technical and non-technical commercial teams and projects. I am interested and have worked in many areas of business related IT including, but not limited to, the following :
Identification and Definition of Business Needs: Utilising skills in both Business Process Re-Engineering and Business Requirements Analysis to assess the benefits to the business of new (as well as improvements to existing) IT systems, taking into consideration the needs of the end users and benefits to customers that will result.
Designing, Developing and Producing IT Solutions:Formulating a technical solution for established requirements (Solution Proposals) and then defining exactly how the IT solution will be designed/developed/implemented on a Technical level (Technical Specifications). Overseeing the creation of Packaged Solution to be deployed, including coding, configuration and system testing.
Implementation and on-going Support: All aspects of deploying and configuring technology solutions. From installation/upgrade/integration of software/systems to advanced configuration to User Training (end users, administrators, implementers, consultants, customers) to maximise benefits from deployed IT solutions. 1st/2nd/3rd line technical and operational support of software and hardware solutions/systems to both internal and external customers. Training and Support often have an on-going relationship in building successful long term relationships.
Project Management: Overseeing, contributing to and managing any combination (or all) of the above outlined areas, working to measured budgets and agreed timescales.
SKILLS AND QUALIFICATIONS
Professional Skills/Experience:
Project Management, Business/IT Requirements Analysis and Documentation, Business Process Automation, Communication (written and verbal), People and Time Management, Problem Solving, Training, Technical Support (Internal and External), ITIL, ISO9001, SLAs, KPIs, PRINCE2, SME & International, Multi-industry.
Technical Skills/Exposures:
WINDOWS (to Server 2012 & WINDOWS 10); RDS; Networking; LAN/WAN/Wi-Fi; TCP/IP; VOIP; SNMP; MIB II; SMTP; RDBMS (MS SQL Server, Sybase, Oracle, Centura SQL Base); MS Exchange; Lotus Notes/Domino; MS Office; MS Project; Veritas Backup Exec; ERP; CRM; Helpdesk; Change Management; Remedy ARS; EFTPOS; Brulines; InfraActive; Crystal Reports; FSS Reservation System; Galileo; UNIX (Sco-, Solaris, HP-UX, LINUX).
Professional Qualifications:
PRINCE2 2009 Foundation (Sep 2010); Management for IT Professionals (Aug 2000).
Academic Qualifications:
BSc (Honours) Mathematical Statistics & Operational Research with IT and Economics (MSOR) (Jul 1994).
CURRENT OCCUPATION
Jul 2015 – DateHomemaker
Description:Taking a break from gainful employment to concentrate on enjoying home life and Australia in general.
Key Responsibilities:Management of Financial Planning and Accounting; Liaising with Third Party Suppliers; Cooking, Cleaning, Washing, etc.
Example Outcomes:Recently Project Managed house move, including: Finding a new property to rent; Identifying and engaging Third Party Suppliers; Overseeing actual move day(s); Wrap-up with old Agent and initialising relationship with new Agent; Smooth transition of Utilities and Services; Notifications of new address to all relevant on-going suppliers/institutions.
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BARNEY HARPER
– 0422 964 969 –
EMPLOYMENT HISTORY
Nov 2014 – Jun 2015IT Projects ManagerUnitingCare Wesley Bowden
4-6 week contract (extended)
Company:
UCWB was established more than 150 years ago, and since its inception has continued its tradition of never closing its doors to people in need while resources remain. The Organisation’s mission statement is ‘Breaking barriers, building lives’ and through its many programs and services UnitingCare Wesley Bowden seeks to provide one-to-one and group support, assistance, advocacy, counselling, information and education for individuals / families in need of assistance.
Key Responsibilities: Management of a number of concurrent IT projects from Business Requirements Analysis, through Solution Design and Project Planning to Implementation.
Example Outcomes:Projects included Server Storage Upgrade, Office Wi-Fi deployment, VoIP phone system upgrade (3 sites), CRM-based Social Services Software investigation, WAN/Internet upgrade.
Jul 2012 – Oct 2014Homemaker
Description:
When my partner was head-hunted for an IT role in Australia, I performed a financial feasibility study and then took on the challenge of relocating us from England, utilising many transferrable skills.
Key Responsibilities: Project Management; Inter-Continental Communications Management; Transportation/Logistics/Shipping; Accounts creation and Management (banks, insurance, utilities, etc.); Housing; Mobility; Budget Control.
Example Outcomes:Successfully moved myself and my partner from England to Australia. Successfully moved us from our first (interim) rental property to our second and settled us both in. Attained Permanent Residency status.
Mar 2008 – Jun 2012Freelance IT Consultant
Company:
Offering IT Consultancy Services to a variety of small to medium local businesses.
Key Responsibilities: Various short-term projects/assignments in the following areas:
IT Systems/Software implementations/upgrades; IT Project Management; Technical Support; User Training.
Outcome(s):Many confidential projects successfully completed on time and budget.
Dec 2007 – Mar 2008Business Systems/Operations AnalystPRO Insurance Solutions
Company:
The PRO Companies are members of the Swiss Re Group. They are a leading provider of run-off management and professional services to the international insurance and reinsurance industry. They are considered true specialists focusing on providing innovative solutions.
Key Responsibilities: Ad-hoc reporting with SQL Queries; Completion of daily data migration/reporting tasks; Month End data processing for all clients; Monitoring of Help Desk system, acting upon and assigning tasks therein; Management of system backups; Systems Availability; Researching system improvements for increased future efficiency; Assist future ITIL Accreditation plans.
Example Outcomes:Instrumental in replacement data backup strategy. Provided detailed Business Requirements Analysis document outlining improvements to Helpdesk System for alignment with ITIL Strategy.
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BARNEY HARPER
– 0422 964 969 –
EMPLOYMENT HISTORY (Continued)
Oct 2006 – Dec 2007IT ConsultantBJCS
Company:
Self-employed, splitting my time between consulting with a variety of local small to medium businesses and providing technical supportto home users.
Key Responsibilities: Business Process Re-Engineering; Business Requirements Analysis; Solution Development and Implementation (Installation/Integration/Configuration); Technical Support for Hardware, Software and OS issues; Provision of IT training at various levels.
Outcome(s):Successfully, and confidentially, completed a number of Projects and Consultancy Assignments.
Oct 2004 – Sept 2006IT Manager & LicenseeThe Castle Inn
Company:
The Castle Inn Public House is a community pub in a small (approx. 14,000 residents) town in Devonshire, England. It has been trading, predominantly to locals, for over 100 years. I purchased the Pub in October 2004 as an experiment. The challenge with The Castle was to introduce best IT Solutions into an environment that is typically a non-technical business.
Key Responsibilities: Manage the application of IT systems to ensure the smooth running of the business; Manage levels of service and quality; Manage staff and Staff Development Programs; Cellar Management; Sales Order Processing; Accounts; Payroll; Website design and administration.
Example Outcomes:Managed an unprecedented degree of automation and IT Integration that allowed for an unrivalled level of availability to interact directly with customers and the community.
Mar 2001 – Oct 2004IT ConsultantBJCS
See above entry Oct 2006 – Dec 2007
Example Outcome: Devised and delivered an on-going IT Strategy for the upgrade and integration of IT systems and services for a Recruitment Consultancy firmoperating out of four previously technologically unconnected offices in three local towns.
Feb 2000 – Mar 2001Technical Services ManagerInfra Corporation
Company:
Infra Corporation (UK) Ltd were part of the Infra Group. The Infra Group were a software house based in Australia, with a third office in America. Initially they offered Help Desk software, later adding Change Management, before amalgamating both products into InfraActive. They continued to evolve their software and were bought by a bigger company.
Key Responsibilities: Team management and time/resource allocation; Requirements Analysis and Project Management for Consultancy, Bespoke Development, Implementation and Training projects for customers; Business Process Automation; Software Test and Release Management; Technical Authoring of Release Notes, FAQs and Knowledge base Articles; Manage 1st and 2nd line Customer Technical Support (OS, Database and Software) within agreed SLAs; Liaise with parent company regarding 3rd line Technical Support issues and manage/maintain relationships; Manage internal IT infrastructure; Manage 3rd party technical suppliers.
Example Outcomes:Delivered a project that utilisedadvanced configuration of a CRM system to automate the business function of a division of a high street banking chain. Successfully oversaw the subsequent roll-out of the same system across 2 subsidiary banking chains. Successfully integratednew Change Management software with existing Help Desk software in order to improved internal Asset Management processes for a major Government Department.
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BARNEY HARPER
– 0422 964 969 –
EMPLOYMENT HISTORY (Continued)
Sep 1997 – Feb 2000Senior Technical Support SpecialistX-Cel Communications
Company:
X-Cel Communications was a software company providing Network Performance Reporting and Planning tools with a global customer base, latterly bought out by Nortel Networks.
Key Responsibilities: Technical Support (1st/2nd/3rd-line) for Global customers to agreed SLA targets; Project life-cycle involvement and management for each software release to include new features, bug fixes and enhancements; ISO9001 accreditation for PSU division (Technical Support, Implementation, Consultancy and System Test); Software/Systems Implementation and Advanced Configuration; User Training at various levels; Software Test and Release Management, including Technical Authoring and Release Notes and reviewing User Guides; Definition and running of Beta-test programs where appropriate; Technical product support internally; Staff Forum President.
Example Outcomes:Managed and resolved a Technical Support issue that was preventing the completion of a Multi-Billion dollar deal. Saved the company from near-certain bankruptcy by sticking to my standards and principals whilst opposed at the highest level.
Dec 1995 – Aug 1997IT Strategy OfficerTitan Travel
Company:
Multi award-winning Titan is the UK’s leading specialist in escorted touring holidays. See for more info.
Key Responsibilities: Head of the Steering Committee for the Implementation and Integration of new Reservations System; Manage the process of data input to enable new technology applications (up to 13 staff); On-going, budget-controlled introduction and integration of new technologies for business gain; Reporting progress to the Managing Director and other Department Heads via meetings, spreadsheets and presentations; Project Manage systems migration from UNIX dumb terminals to full PC LAN; Technical Support of existing and new technologies.
Example Outcomes:Devised and delivered a 5-yearModular Strategy for improvement, replacement and integration of IT Systems/Services. Implemented a completely new Reservations System.
Sep 1995 – Dec 1995IT ConsultantBJCS
See above entry Oct 2006 – Dec 2007
Example Outcome: Designed, developed and delivered an IT System for the automation of delivery services for a magazine subscription distributer.
Feb 1995 – Aug 1995Research Assistant (Module Developer)University of Exeter
Company:
The University of Exeter is a public research university located in Exeter, South West England, United Kingdom. The university was founded and received its Royal Charter in 1955.
Key Responsibilities:Develop an Interactive computer-based learning module for the teaching of Dynamic Programming in Operational Research at Undergraduate and Post-Graduate level.
Outcome:The developed program was deployed as a Credit Module in all Further Education establishments in the UK teaching Dynamic Programming at that time.
ADDITIONAL INFORMATION
Located: Flinders Park, Adelaide, AustraliaAustralian work statusPermanent Resident
Mobility: SA Driving Licence and car ownerHobbies: Cooking, Pool, F1
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