ANCHORAGE POINT
RESIDENTS’ MANUAL
APPROVED BY
THE BOARD OF
ANCHORAGE RESIDENTS MANAGEMENT LIMITED
(ARML)
20130 EDITION
MANAGEMENT & STAFF
KFH House,
5 Compton Road, Wimbledon, London SW19 7QA / Tel: 020 8739 2150
Fax: 020 8739 2155
www.kfh.co.uk
Out of Hours
Emergency Number / Kinleigh Folkard & Hayward
appointed contractor / 07970 699996?????
Property Manager / Linda Foss / 020 8739 2154
Building Manager / Jason Nicholson / 020 7537 3902
07967 489780
Reception/Security / Harry Morris
Thomas McKenna
Anthony Gears
Dee Morkveniene / 020 7537 3902
07551 636963
When not in reception notice is put on the front door
Managing Agent
Out of Hours
Emergency Number
Property Manager
Building Manager
Reception/Security
CONTENTS
1. Introduction 4
2. Rights and Responsibilities 5
3. Building Plan, Security and Keys 6
4. Moving In Or Out 6
5. Postal Address & Deliveries 7
6. Refuse Disposal 7
7. Maintenance 7
8. Problems and Complaints 8
9. Insurance 9
10. Noise 10
11. Radio and TV 10
12. Leisure Centre 10
13. Entry Phone System 11
14. Car Park - Residents and Visitors 12
15. Storage 14
16. Emergencies 15
17. Electricity 16
18. Water 16
19. Plumbing Checks 18
20. Ventilation 18
21. Heating 19
22. Useful Addresses and Telephone Numbers 20
23. Building Works within the Dwellings 20
24. Original Specifications & Suppliers 21
1. Introduction 4
2. Rights and Responsibilities 5
3. Building Plan, Security and Keys 6
4. Moving In Or Out 6
5. Postal Address & Deliveries 7
6. Refuse Disposal 7
7. Maintenance 7
8. Problems and Complaints 8
9. Insurance 9
10. Noise 10
11. Radio and TV 10
12. Leisure Centre 10
13. Entry Phone System 11
14. Car Park - Residents and Visitors 12
15. Storage 14
16. Emergencies 15
17. Electricity 16
18. Water 16
19. Plumbing Checks 18
20. Ventilation 18
21. Heating 18
22. Useful Addresses and Telephone Numbers 20
23. Building Works within the Dwellings 20
24. Original Specifications & Suppliers 21
1. Introduction
We would like to take this opportunity to welcome you to Anchorage Point and to wish you a happy and comfortable life here.
Anchorage Point lies on the North bank of the river Thames, looking west. Rosenhaugh Co-partnership constructed Anchorage Point and the first occupiers moved into this building in September 1990. The flats were sold on 1250 years lease.
The developers went into liquidation in 1998 and the freehold was then acquired by a group of leaseholders using Anchorage Residents Management Ltd (ARML) as a trustee. Those who contributed to the purchase of the freehold had their leases extended from 1250 years to 999 years.
Five directors who must own property in this development, or are a representative of the current owner of Courtyard Block (Bank of China), run the Anchorage Resident Management Ltd. The day-to-day management is the responsibility of the Managing Agent, assisted by the Building Manager and staff.
Anchorage Point is situated within easy reach of the City, within walking distance of Canary Wharf, and close to numerous places of interest and tourist attractions, such as Tower Bridge, Tower of London, and Greenwich. It is connected to the Wwest Eend, City of London, Stratford (the site of Olympics 2012) and City Airport by underground (Jubilee line) and Docklands Light Railways (DLR).
This Manual contains guidelines and items of interest and has been prepared to help you settle into your new home and to advise you of the arrangements for the use of the facilities and the security procedures currently in force in the building. This Manual also outlines various house rules that need to be followed for the safety and security of all who have chosen to live here. Much of the information in this Manual is of relevance to the residents of Anchorage Point (i.e. Riverside Block). The residents of the Mews houses may also find it helpful.
The management would like to emphasize that while they have no desire to be excessively bureaucratic or intrusive, adherence to these basic ‘house rules’ and your co-operation will improve the environment for all who live here.
Should you experience any difficulties please feel free to consult the Building Manager or staff who will do their best to help you.
Please note that this document does not supersede or override any responsibilities within the lease. Please read your lease for the details of your rights and responsibilities. The following abstracts from the lease answer some of the frequently asked questions:
2. Rights and Responsibilities
The lessee (flat owner, and tenant, as applicable) is responsible:
1. To maintain the interior of the dwelling, the installations and service conduits exclusively serving it, in a state of good condition and repair. This includes all windows, doors, and glazing (including fasteners), but excludes exterior of window frames, sills, external doors, and the balcony.
2. To take all reasonable care to ensure that no baths, sinks, pipes, or other plumbing apparatus in the flat is allowed to freeze, leak, or overflow and carry out an annual plumbing check.
3. To keep the balcony and parking space in a clean, clear, and tidy condition, using the parking space for one private motor vehicle only.
4. To carry out internal decoration and painting at least once every five years.
5. To allow the management access to property and car park to examine the condition and to ensure that terms of lease are being followed.
6. Not to make any alterations to the property without the written permission of the management.
7. Not to carry on upon the property any trade, business, or profession either corporate or unincorporated as the dwelling is to be used for residential purposes only
8. Not to sublet the dwelling without the written permission of the management. This will not be unduly withheld.
9. Not to keep pets without the written permission of management. The permission may be withdrawn if the pet creates nuisance or if other residents object.
10. Not to erect canopies or sun blinds on windows or balconies.
11. To prevent children from playing in common areas.
12. Not to employ ARML employees, without permission from the Managing Agent.
13. Not to hang clothing or other articles from windows or on balconies. These must not be visible from outside.
14. Not to station boats or caravans on the property.
15. Not to disturb others with unreasonable noise.
The lessor (company) is responsible:
1. To employ or retain managing agent, solicitor, auditor, and service staff in order to comply with regulations and to manage the building effectively.
2. To maintain the common areas, the leisure facilities, common service conduits, the structure of the building, etc in a good state of repair.
3. To keep the Block and Mews Houses and recreational facilities comprehensively insured. The tenants should, however, arrange for separate house-contents insurance.
4. To maintain paths, roads, garden, or planted areas.
5. To maintain the reception of TV transmission and security cameras, entry phone system, etc.
3. Building Plan, Security and Keys
The Building Manager has copies of most relevant plans, mechanical drawings, and specifications. It is not permitted to allow such documents out of the Building Manager’s possession, but arrangements can be made for a copy to be provided at your expense.
There is a member of staff on duty at all times. It is our policy to retain the same personnel as much as possible so that residents and staff become known to each other. Security is everybody’s business. Therefore, under no circumstances are the entry doors to the building to be left open. Liability for theft or damage may pass to the leaseholder or the tenant if a clear breach of this policy has occurred.
You will have been given by the previous owner or your landlord’s agent (if you are renting) a set of keys: one large union, one small union, and a Chubb. These are for the lobby entrance doors and for your flat. In addition, you should have been given an electronic card fob for the car park. If you lose the key to the lobby entrance, a duplicate can only be obtained through the Building Manager on payment. The lobby door key also operates the exit door from the car park to the lift. Please make sure that a set of keys allowing entry to your flat is deposited with the Building Manager for safekeeping. These may be used for access to your property in the event of an emergency.
You are advised not to leave the electronic card fob to the car park in your car when parked in the car park. This is to reduce the chance of your vehicle being taken from the car park by unauthorized persons.
4. Moving In Or Out
In the interest of security and safety, please inform the Building Manager or the staff on duty when you are going on holiday or when flat removals are to be undertaken. Extra vigilance is needed at these times to preserve both the security of the building and possessions. The lift should be protected with a fitted protective material available from reception, and must not be overloaded. It is the responsibility of the leaseholder and the incoming or outgoing tenant to ensure that there is no damage to the building and its decoration. Where appropriate, floor protection should be used. Any damage will be charged to the leaseholder of the flat. It is essential, therefore, to take all protective measures and to be assured that the removal company has appropriate third party insurance. You will be required to provide your contact address in case there are some queries.
You will also be asked, where appropriate, to hand over the keys to the main entrance, the flat, and the electronic card fob for the car park for which a receipt will be given.
Under no circumstances are the lobby doors to the building and access doors in and out of the car park to be left open. Each leaseholder and tenant is strongly advised to have their flat contents insured, as they are not covered by the building insurance arranged by ARML.
5. Postal Address & Deliveries
The Post Office has given the riverside building (known as Anchorage Point) two independent but related addresses. As a result, the staff sorts all mail before delivery. Most deliveries are in the mornings, Monday to Saturday. Parcels are kept in the Building Manager’s office and are held for your collection. A simple card system is used to advise you of a parcel delivery.
Please note your correct postal address:
Flats 11 - 49 / ## Anchorage Point / 42 Cuba Street / London E14 8NEFlats 50 - 85 / ## Anchorage Point / 42 Cuba Street / London E14 8NF
1-9 Mews houses / ## Chandlers Mews / Westferry Road / London E14 8LA
Note: For historical reasons, Anchorage Point is recorded in the post office as 42 Cuba Street, although we enter the building from Westferry Road through Chandlers’ Mews. This is because the land on which our building stands is recorded as such in the land registry office. Management has not been successful in changing this anomaly.
Private delivery of items: If you are expecting delivery of a special item (e.g., furniture) and will not be at home at the expected time, please make prior arrangements with the staff to receive the item for you. Depending on the size and nature of the item, it can either be held in the reception office until your return or, in the case of large items, they may be delivered inside your flat. This latter arrangement will only be done upon your specific request.
6. Refuse Disposal
Normal refuse will be collected from the small cupboard in the corridor allocated to your flat. Please adhere to the following guidelines in disposing of your rubbish:
· Your rubbish should be sorted into the pink recycling sack or the black rubbish sack. Guidance on what can be recycled is printed on the pink sacks.
· Ensure that all rubbish is securely tied in one of the black sacksstrong plastic bags provided. Do not use boxes, small plastic carrier bags, or similar to dispose your rubbish.
· Ensure that the bags do not contain liquid, e.g., oil, beverages, etc, as these will leak and cause unnecessary damage to the flooring material throughout the building.
· Do not put sharps or broken glass in the rubbish plastic bag. A separate sharps disposal container is kept with the Building Manager. Please take these items to the Building Manager’s office for disposal. Failure to observe this may cause accidental injury to employees for which you may inadvertently become liable.
· Residents are requested to recycle paper, bottles, and cans for which the council has provided special bins. These are located in the rubbish storage area on the ground floor.
The council collects large items such as discarded furniture, household appliances, etc. on application. Speak to the Building Manager for their contact address. One collection a year per flat of not more than 5 items is usually free.