ASSESSMENT SUMMARY
Early Childhood Education and Care
Unit Name / Manage children’s services workplace practice to address regulations and quality assuranceUnit Number / CHCIC501A
Teacher’s Name
Contact Details / Simone Wills Fiona MacGregor
9469 8737 9469 8737
Semester & Year / Semester 1 2012
Descriptor This unit describes the knowledge and skills required to facilitate the evaluation of an organisation involved in delivery of children’s services through a quality assurance process and to manage regulatory compliance
Grading Ungraded. The result AC (achieved competency) or NC (not yet Competent is entered in CLAMS .
ELEMENT PERFORMANCE CRITERIA Elements define the essential outcomes of a unit of competency. The Performance Criteria specify the level of performance required to demonstrate achievement of the Element.
1. Facilitate an organisation self evaluation process
1.1 Conduct focus groups, questionnaires and/or interviews with clients to receive feedback
1.2 Conduct focus groups, questionnaires and/or interviews are with other stakeholders to receive feedback
1.3 Conduct record audits
1.4 Complete self evaluation report for the organisation in which practice is reviewed against nominated standards and regulations
1.5 Complete appropriate documentation
2. Facilitate the development of a quality improvement plan
2.1 Assess the organisation’s performance against the standards and identify gaps and opportunities for improvement
2.2 Develop strategies to address identified gaps and implement improvements
2.3 Where appropriate, consult relevant stakeholders in developing a quality improvement plan
3. Implement a quality improvement plan
3.1 Develop quality improvement work plan, including performance criteria and timeframes to evaluate progress
3.2 Regularly monitor the quality improvement work plan
3.3 Prepare regular reports against the work plan and present to relevant parties
3.4 Revise work plan according to relevant feedback
4. Coordinate the organisation for an external evaluation
4.1 Inform and involve relevant stakeholders about the external evaluation process
4.2 Schedule interviews with staff and management where appropriate
4.3 Prepare all documentation for examination
4.4 Identify strategies to ensure continuous improvement mechanisms and integrate into work systems
5. Interpret and evaluate regulations and quality assurance standards relating to children’s services
5.1 Maintain current knowledge of regulations and quality assurance standards for the children’s services industry
5.2 Interpret and meet regulatory requirements in a timely manner and within the limits of own job role and expertise.
5.3 Seek advice from a higher authority if interpretation in not clear or possible
5.4 Analyse compliance outcomes and report on suggested strategies for increasing compliance
5.5 Report on compliance issues in line with regulations, standards, legislation and organisation requirements
6. Manage legislative and regulatory compliance in children’s services organisation
6.1 Demonstrate conduct to show commitment to compliance with children’s services regulations and relevant quality assurance standards
6.2 Provide opportunities and encourage staff to discuss, clarify and meet regulatory requirements
6.3 Confirm staff understanding of regulatory and standards obligations and determine needs for professional development
6.4 Undertake risk assessment for non compliance with regulations and quality assurance standards for the children’s service industry
6.5 Develop strategies to address risk according to organisation policy
6.6 Create learning opportunities for all staff from situations of compliance and non compliance without compromising confidentiality or privacy
Required skills and knowledge
Essential knowledge: The student must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit
These include knowledge of:
• Legislation, standards and regulations relevant to the children’s services industry
• Knowledge of process for engaging stakeholders in the planning and consultation stages of quality assurance
• Knowledge of systems to support the quality assurance process – including government and non government consultants, resources and personnel
• Best practice principles and emerging trends in service delivery area
• Quality assurance standards and practices
• Systemic approaches to developing work plans including the development of objectives and performance criteria
• Compliance requirements for regulations within the children’s service industry
• Currency of knowledge about regulations, quality assurance standards and legislation
Essential skills: It is critical that the student demonstrate the ability to:• Demonstrate understanding of quality assurance processes
• Locate and interpret regulations, quality assurance standards and complex legislation
• Disseminate information about compliance requirements in a manner that is comprehensible and accurate for staff to implement strategies to
• meet compliance requirements
• Analyse information about compliance and non compliance and report on this to relevant people
• Coordinate a self assessment process at an organisation level
• Maintain knowledge of best practice
In addition, the student must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role
environment skills
These include the ability to demonstrate application of skills in:
• goal setting
• communication
• ability to develop policy
• evaluation and review
• consultation
• report writing
ASSESSMENT SUMMARY
Early Childhood Education and Care
Unit Name / Manage a community sector organisation
Unit Number / CHCORG614A
Teacher’s Name
Contact Details / Simone Wills Fiona MacGregor
9469 8737 9469 8737
Semester & Year / Semester 1 2012
Descriptor This unit describes the knowledge and skills required to plan and monitor the development direction and changes of a complex
organisation, range of programs or major project area.
Grading Ungraded. The result AC (achieved competency) or NC (not yet Competent is entered in CLAMS .
ELEMENT PERFORMANCE CRITERIA Elements define the essential outcomes of a unit of competency. The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement.
1. Coordinate organisation planning
1.1 Identify appropriate strategic alliances and negotiate and maintain participation
1.2 Identify overall purpose and philosophy of the organisation and translate into a written or recorded set of aims and objectives which are clearly understood, measurable and attainable and evaluated as appropriate
1.3 Implement appropriate corporate planning processes that make best use of internal and external consultation processes
1.4 Implement appropriate corporate planning processes to ensure responsiveness to client needs
1.5 Undertake appropriate consultation with relevant people and agencies
1.6 Establish appropriate management structure & process to coordinate corporate planning, advise decision-makers that reflect orgs’ principles and philosophy
1.7 Analyse how values & beliefs of workers & stakeholders may influence defined organisation purpose & philosophy & communicate to all relevant participants
1.8 Make resources available as appropriate to support the planning processes at all levels
1.9 Develop systems, processes and timeframes for all aspects and components of the planning process
2. Design and implement the structures and process of the organisation
2.1 Determine appropriate structure for the organisation to match organisation philosophy and purpose
2.2 Develop, agree, implement and monitor lines of decision-making and accountability
2.3 Prepare budgets in line with strategic plan and make allowance for all requirements and components of planning and implementation of programs and services
2.4 Establish financial accountability systems which meet agreed organisation best practice provisions
2.5 Ensure planning guidelines provide for inclusion of appropriate statutory, legislative and practice provisions
2.6 Develop clear, fully documented planning guidelines and systems and make them accessible to all involved
3. Implement evaluation processes
3.1 Hold appropriate consultations with stakeholders to examine issues and trends and advise decision-makers of outcomes as required
3.2 Complete all required reporting in a timely way in accordance with organisation requirements
3.3 Identify, develop and implement appropriate evaluation arrangements with representation from relevant stakeholder groups
3.4 Prepare advice and provide to decision-makers within the negotiated format and timeframe
4. Enable organisation to meet legal requirements
4.1 Implement mechanisms to ensure relevant commonwealth, state and local government legal requirements are identified and adhered to
4.2 Regularly update information about current legal requirements and if appropriate, develop proposals to modify organisation policy and procedures
5. Establish the profile of the organisation and market its services
5.1 Use formal and informal networks as channels to communicate the organisation’s activities and achievements
5.2 Use a range of communication media & activities to convey information about activities & achievements of the organisation to encourage support & interest
5.3 Seek and utilise opportunities to promote the organisation through media, government and the community
5.4 Display confidentiality and sensitivity in details, content and extent of public comment on organisation’s activities
6. Give direction for the effective management of the organisation
6.1 When required, develop and articulate policies and procedures for the employment role of the organisation and monitor their implementation
6.2 Promptly address problems in implementing defined procedures to ensure resolution
6.3 Prepare to comprehensive & accurate reports that describe organisation’s activities & achievements & present to stakeholders & management, as required
6.4 When required, facilitate processes of management and/or board meetings to ensure effective and informed deliberations and decision-making
6.5 Identify and implement mechanisms for effective coordination of activities and services
7. Manage changes in the organisation
7.1 Identify policy, social, political and economic trends and assess their potential impact on the organisation
7.2 Assess and revise management and work practices relative to social, political and economic trends and impacts
7.3 Define and monitor indicators for change within the organisation
7.4 Identify and promote opportunities for positive change and undertake appropriate work to maximise support from staff, clients and stakeholders
REQUIRED SKILLS AND KNOWLEDGE This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit
These include knowledge of:
• Best practice including:
- management systems and principles
- current information technology and programs relevant to the organisation or industry
- information management policies, practices and systems in the community sector
- performance standards
- accountability
- training and skills development and recognition
- administrative systems and principles
- service quality development
- consumer focus
- enterprise agreements
- performance monitoring and review
• Statutory and legislative requirements including:
- occupational health and safety
- industrial relations/enterprise contracts
- non discrimination
- equal employment opportunities principles and practice
- funding/service contracts/agreements
- corporate affairs/incorporation/Australian Securities Commission
- taxation
REQUIRED SKILLS AND KNOWLEDGE
Essential skills:
It is critical that the candidate demonstrate the ability to:
•Undertake strategic planning
• Develop strategies for adapting organisation to changes
• Design strategies to involve and communicate with all major stakeholders
• Manage organisation change
• Use information technology and software programs as required by the workplace
• Coordinate the use of relevant information technology effectively to address organisation requirements in line with occupational health and safety (OHS) guidelines
In addition, the candidate must be able to demonstrate relevant task skills; task management skills; contingency management skills and job/role environment skills. These include the ability to:
• Demonstrate application of skills in:
- strategic thinking
- decision-making
- environmental scanning
- analysis/evaluation
- facilitation
- high level liaison
- high level oral and written communication
ASSESSMENT Table of specifications for recommended assessment AQF Level: 6
1. Self-study report using the NQS you will review a Quality area and identify relevant evidence required to meet the indicators. / - Relates to elements 1.4, 1.5, all 2, 3, 5, 6 and to knowledge and skills CHCIC501A / ü Task skills
ü Task management skills
ü Contingency management skills
ü Job/role environment skills / AC/NC
Must pass
2. Professional journals which demonstrate your understanding of management and leadership issues including clear analysis of planning processes, communication and consultation, policy development, decision making, change management, leadership, networking etc) / - Relates to elements 1- 7- Relates to knowledge and skills CHCORG614A
Relates to elements 2,3&5 relates to knowledge and skills CHCIC501A / ü Task skills
ü Task management skills
□ Contingency management skills
ü Job/role environment skills / AC/NC
Must pass
3. Questions relating to assigned management areas and responsibility - to be completed in class. / - Relates to elements 1- 7 and to knowledge and skills CHCORG614A
- Relates to elements 1, 2, 4, 5, 6 and knowledge and skills CHCIC501A / ü Task skills
ü Task management skills
□ Contingency management skills Job/role environment skills / AC/NC
Must pass
Assessment Task 1 – Self-Study Report (NQS)
• Review NQS, Quality Area 7 Leadership and service management. What evidence could you use to demonstrate to a validator how a centre may meet these indicators?
• Reflect on the NQS document for Quality Area 7. What do you see as the strengths and weaknesses of the stated requirements?
• As nominated supervisor what techniques could you use to inform and educate families, staff and approved provider/management committee of the new requirements for Quality Area 7
Due: Week 11
Assessment Task 2: See attached
Due: Weekly week 7-13
Assessment Task 3 - Questions relating to assigned management areas/responsibility.
Simone - Students will apply their knowledge and understanding of regulations, financial planning, business structures, and leadership through set tasks. Due Week 13
Assessment Task 2- Professional (reflective) journals (linked to workplace)
Each student is responsible to write 1 Professional Journal for seven (7) workplace learning circle visit days attended commencing week 7- 13. Use your cluster 3 – Reflective Journal for this purpose. Each journal is due and will be cited in Friday’s Management class – Be prepared to discuss the contents of your journal with your peers. Five (5) of these Journals will be assessed; you can choose which (5) to submit. The due date for these journals will be in week 13.
Name: / Date: / Week:The incident Write a clear, concise overview of an incident/issue relating to a management issue that occurred in the workplace (should link to planning processes, consultation, policy development, decision making, communication, change management, leadership, networking etc)
The issue/incident may have involved you directly or it may have been an observed event. The incident/issue may be a positive or negative i.e. something that went well that should be introduced/supported or something that could be improved. / Analysis of the issue. First think critically through the incident. Why did the incident occur? What were the possible underlying causes or reasons?
Investigate to gain a better understanding of why the issue occurred. Consider: related skills, accuracy and availability of information, communication systems and channels, leadership, time management, organisation and preparation.
Dot points are recommended. / How does this issue relate to the NQF?
Include a references to the National Regulations or the National Quality Standards or the EYLF
The following areas would be appropriate: