Using Your Exchange Mailbox
microsoft exchange:
frequently asked questions
22 March 2009
Using Your Exchange Mailbox
1. Where is all my old email? (!)
· Don’t worry, it is still there – stored in your “personal data file.” Please see the document “Managing Outlook Personal Data Files” at http://webmail.kickstart.org/instructions.
2. Is there a limit on the amount of data I can store in my Exchange Mailbox?
· Yes. Mailbox storage is limited to 1GB. If you need more, please contact your system administrator.
3. Is there a limit on how large messages can be?
· Yes, 10MB is the maximum message size.
4. How do I access my Mailbox from the Web?
· Use Outlook Web Access. Go to http://webmail.kickstart.org and login with your username (that is, everything to the left of the @ sign) and password.
5. How do I set an auto-reply email when I am out of the office?
· You may use the Out-of-Office Assistant available under Options in the OWA. Full instructions are in “Using Outlook Web Access”.
6. Do I need to click Send/Receive in Outlook?
· No. Messages are delivered to your Inbox as soon as they arrive on the server, even if you are outside the office.
7. Can I use POP (also known as POP3) or IMAP (also known as IMAP4) to access my Kickstart email account?
· No.
8. Can I access my KickStart email directly with a mobile device such as a smart phone?
· Probably. There are a wide variety of mobile devices and ways of accessing them. Exchange supports most of them.
° Windows Mobile devices are supported.
° Apple’s iPhone is supported.
° RIM’s Blackberry is supported, depending on your plan. There are several different ways to get email to a Blackberry, not all of which we support. Please ask about your configuration.
· We will be developing instructions for these various platforms as we determine the need.
Spam and viruses
9. What is MXLogic and why are they emailing me every day?
· MXLogic is a third-party spam and virus filtering service. All mail sent to a kickstart.org email address gets filtered through MXLogic.
· Every email address receives a Spam Quarantine Report of messages filtered. From that report, users can free up blocked messages. The reports are sent once per day.
10. Hardly anything goes to my Junk E-Mail folder in Outlook. Why is this?
· Since spam and junk mail are now being handled by MXLogic, the Outlook Junk E-Mail folder becomes confusing. We have disabled the Junk E-Mail folder.
· If you explicitly block a sender using Outlook, those messages will still get put into Junk E-Mail. We do not recommend using the Outlook blocked sender feature. Please remove any addresses you have there.
11. Should I still use the anti-spam software installed directly on my computer?
· No. We recommend against running additional spam software in combination with MXLogic as it can confuse troubleshooting.
· We recommend un-installing or disabling anti-spam software on your computer.
Old email (yahoo-based email)
12. How do I access my old email at Yahoo?
· You may use the Yahoo webmail interface. In a browser, go to http://mail.kickstart.org.
· Enter your email address and old email password (that is, the same one you have always used with Yahoo – that did not change).
· These accounts should stay active until 1 May 2009. However, no new email is coming into the Yahoo mailbox, and you should not send out from it.
13. Should I still use my old Yahoo email from Outlook 2007?
· No. KickStart no longer supports using your Yahoo mailbox, and no new email will go there. However, you may have a need to download a large amount of legacy email from Yahoo. If you do, please contact a desktop support person.
14. Where is all my old email? (!)
· Don’t worry, it is still there – stored in your “personal data file.” Please see the document “Managing Outlook Personal Data Files”
KickStart Exchange FAQ v1-0.docx Page 1 of 2