Usability Test Of

Usability Test of

______

May 9, 2006

Prepared by Team LCM (Lanbing Bowman, Carolyn Kucsera, Mini Mathew)

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I.Approach

1.Purpose

The primary purpose of the test was to assess the usability of the Leadership Westchester website for target users mainly in Westchester and Putman counties. The test also was to verify the robustness of the site and to identify problem spots in terms of details and general designs in order to make significant improvements of the final site.

2.Method

Each team members interviewed 10 test participants. A total of 30 test participants were interviewed. Test participants were asked to fill in a questionnaire without bias.

II.Test Participant Profiles

In General:

The tests were carried out with test participants who fulfilled the following requirements:

–The number of men and women were relatively balanced

–The age covered from 20 to 60

–Internet experiences were between 3 years and experts

Participant / Gender / Age / Internet experience / Knows VolunteerCenter?
1 / Male / 20-40 / More than 7 years / No
2 / Female / 20-40 / More than 7 years / No
3 / Female / Over 60 / 1-3 years / No
4 / Male / 40-60 / 3-7 years / Yes
5 / Female / Over 60 / Experts / No
6 / Female / 20-40 / More than 7 years / No
7 / Male / 40-60 / 3-7 years / Yes
8 / Male / 40-60 / 3-7 years / Don’t know
9 / Male / 40-60 / More than 7 years / No
10 / Male / 40-60 / More than 7 years / Yes
11 / Female / 20-40 / More than 7 years / No
12 / Female / 40-60 / Experts / Yes
13 / Female / 20-40 / 3-7 years / No
14 / Female / 20-40 / More than 7 years / No
15 / Female / Over 60 / 1-3 years / No
16 / Male / 20-40 / More than 7 years / Don’t know
17 / Female / 20-40 / 3-7 years / Yes
18 / Female / 40-60 / More than 7 years / Yes
19 / Female / Under 20 / Experts / No
20 / Female / 20-40 / More than 7 years / Yes
21 / Male / 40 / More than 7 years / Yes
22 / Male / 40 / Experts / Yes
23 / Female / 20-40 / More than 7 years / Yes
24 / Female / 20-40 / 1-3 years / No
25 / Female / 40-60 / 1-3 years / No
26 / Female / 20-40 / Expert / No
27 / Male / 20-40 / Expert / No
28 / Male / 20-40 / Expert / No
29 / Male / 40-60 / 1-3 years / Yes
30 / Female / 20-40 / More than 7 years / No

Detailed Analysis About Test Participants’ Profile

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Gender: / Male / Female / Comments
n=30 / 12 / 18 / Genders are relatively balanced
Age: / Under 20 / 20-40 / 40-60 / Over 60
n=30 / 1 / 15 / 11 / 3

/ Comments
Most participants are between
20 and 60 years old
Internet experience / 1-3 years / 3-7 years / More than 7 years / Experts
n=30 / 5 / 4 / 13 / 7

/ Comments
Majority of participants are
somewhat computer experienced

III.Findings –

Detailed Analysis of three general questions:

Do you know about the VolunteerCenter?
n=30 / Yes / No / Don't Know

/ 10 / 19 / 1
Comments:
Over 50% of test participants
do not know about
the VolunteerCenter
Will you visit this web site again in the future?
n=30 / Yes / No / Don't Know

/ 9 / 9 / 12
Comments:
30% of the people will visit
the site in the future
30% of the people will not
visit the site in the future
40% of the people are not sure
whether they will visit the site
or not
Were you able to locate "contact information" immediately?
n=30 / Yes / No / Don't Know

/ 30 / 0 / 0
Comments
100% of the participants were
able to locate "contact info."
immediately

Detailed Analysis of questions about the web site including text, navigation and links, graphics, and general design:

Text
68% of test participants rated "good" or "excellent"
in terms of text colors and sizes
n=30 / Poor / Acceptable / Good / Excellent
0 / 2 / 20 / 8
0 / 4 / 10 / 16
0 / 6 / 30 / 24
0% / 8% / 38% / 30%
Navigation and Links
61% of test participants rated "good" or "excellent"
in terms of navigation efficiency and links visibility
n=30 / Poor / Acceptable / Good / Excellent
0 / 5 / 11 / 14
0 / 6 / 10 / 14
0 / 11 / 21 / 28
0% / 14% / 26% / 35%
Graphics
69% of test participants rated "good" or "excellent"
in terms of designs of graphics
n=30 / Poor / Acceptable / Good / Excellent
0 / 2 / 16 / 12
0 / 3 / 15 / 12
0 / 5 / 31 / 24
0% / 6% / 39% / 30%
General Design
71% of test participants rated "good" or "excellent"
in terms of general design including download speed and the theme and uniformity of every web page in the site.
n=30 / Poor / Acceptable / Good / Excellent
0 / 0 / 14 / 16
1 / 2 / 10 / 17
1 / 2 / 24 / 33
1% / 3% / 30% / 41%

IV. Conclusion:

In observing the detailed analysis of the three general questions, there were over 50% of test participants who did not know about the VolunteerCenter. Therefore, we concluded that the original web site is not well known in the community. 30% of the people will visit the site in the future; 30% of the people will not visit the site in the future; 40% are not sure whether they will visit the site or not. 100% of the test participants were able to locate “contact information” immediately. Therefore we concluded that it is a site with a lot of potential due to its efficiency in leading users to useful information. 40% of the unsure participants are potential target users.

In observing detailed analysis about the web site including text, navigation and links, graphics, and general design, there were 68% of test participants who rated the text colors and sizes “good” or “excellent”; 61% rated “good” or “excellent” the navigation efficiency and links visibility; 69% rated the graphic designs “good” or “excellent”; 71% rated “good” or “excellent” the general design including download speed and the theme and uniformity of every web page on the site.

In conclusion, among all questions regarding the site, the majority of the scores were between “good” and “excellent”. Therefore, the feedback from the 30 test participants about the web site is mainly positive.

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