Service Coordinator, Dakota Fluid Power, West Fargo ND 9-16 to Current
SUZETTESTOCK
Fargo ND 58104 (507) 358-2770 E-mail:
WORK HISTORY
- Service Coordinator, Dakota Fluid Power, West Fargo ND 9-16 to Current
- Marketing Coordinator, Anderson Industries, Mapleton ND 11-15 to 8-16
- Freelance Marketing 1-15 to Current
- Marketing and Advertising Manager, Stockmen’s Supply & Veterinary Clinic, West Fargo ND, 2013 to 2015
- Project Coordinator, Home Design Studio, Rochester, 2008 (Company went out of business)
- Marketing Manager & Office Manager, Miracle Computers & SiteGenie, Rochester, MN, 2002-2008
- Customer Service Representative & Teller, Merchants Bank, Rochester, MN, 2001-2002
EDUCATION
-Bachelor of Science in Mass Communications, dual emphasis in Advertising and Public Relations- 2011
Minnesota State University Moorhead (MSUM), Moorhead, MN, GPA 3.6
• Graduated with honors, Magna Cum Laude.
ADVERTISING, GRAPHIC DESIGN,MARKETING & PUBLIC RELATIONS
• Collaborated with advertising vendors for placement and rate negotiation of all advertising including billboards, radio, print and television, including co-op advertising.
•Optimized advertising budgets and consistently developed marketing plans to implement projects efficiently; designed marketing materials including direct mail pieces, brochures, company logos, business cards, letterhead, and store signage.
• Responsible for the planning and execution of trade shows and events including budget preparation, pre-event logistics, exhibit design and set-up, staffing, promotional items, and post-event follow up.
• Design, develop and implement the look and feel of web pages that are visually pleasing and functional including routine updates, upgrades and overall maintenance of websites
• Designed, developed and implemented email marketing campaigns for bi-weekly sales, set pricing, updated the website and created store signage to reflect sales.
• Developed direct mail pieces including a biannual 100 page catalog, mini catalogs and tabloid mailers.
• Managed social media including Facebook, Twitter and Pinterest.
• Pricing, ordering and design of all promotional gear including hats, pens, notepads, garments.
CUSTOMER SERVICE & SALES SUPPORT
•Keep an accurate list of all current service tickets.
•Enter service technician job card hours to service tickets for correct billing.
•Collect customer information, record service requests, build rapport with customers, present customers with repair estimates and keep a log of all customer contact.
•Works closely with service technicians to ensure maximum billable hours, to minimize service times and increase profit.
•Pricing out and placing parts orders and tracking expected delivery.
• Worked as a liaison between the sales team and the shop staff.
• Set up procedures to reduce overstock products including compiling a catalog, pricing, setting up displays
• Put systems in place to track bids and sales orders.
• Provided customer issue resolution.
• Management of prescription drug labels, drug master maintenance and creating order guides.
• Compiled research findings to provide leads to the sales department
• Assisted with sales and customer service
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BUSINESS DEVELOPMENT & ADMINISTRATIVE
•Performed business development duties including attending networking functions.
•Responsible for general office duties including filing, answering phones, writing letters, ordering office supplies, printer maintenance, gate keeping, and answering e-mail.
•Assisted in all aspects of starting a new company including design of a new store and legal documentation.
HUMAN RESOURCES
• Handled all human resources duties including marketing job postings and tracking results, pre-screening candidates, scheduling interviews, maintaining employee personnel files and hourly time records, and writing personnel manuals.
ACCOUNTING
• Tracked monthly, quarterly and annual sales and analyzing trends.
•Provided billing support via phone to customers in 48 countries.
• Kept an accurate daily checkbook balance including making bank deposits and keeping track of future credit card and electronic check deposits, in addition to accounts payable and receivable and payroll.
• Conducted regular cash register audits to ensure accuracy of sales and profit reports.
SUMMARY OF QUALIFICATIONS
• Detail oriented professional, able to successfully manage multiple priorities, numerous projects and perform under pressure in a fast-paced rapidly changing environment.
•Computer proficient performer with expertise in many commercial and proprietary types of software.
• Effective verbal and written communicator with the ability to cultivate strong business relationships.
•Able to work independently with minimal supervision, as well as contributing and collaborating as a productive team member.
• Resourceful team player with excellent interpersonal skills, problem solving ability and demonstrated ability to handle customer questions and objections.
PROFESSIONAL AFFILIATIONS
•Rochester Area Chamber of Commerce
•Rochester Area Builders
• Southeast Minnesota Association of Realtors- Affiliate Member (SEMAR)
VOLUNTEER WORK
•Prairie Heights Community Church• United Way Community Winter Outerwear Drive
•Habitat for Humanity• Make a Difference Day
• Paws and Claws Humane Society• Toys for Tots
SOFTWARE
• Microsoft Office
• Adobe Creative Cloud
• Many other commercial and proprietary pieces of software