Practice Business Meeting

Patient Participation Group (PPG) Meeting – notes

6.30pm on Wednesday 26thJuly 2017

Present: Dr Eunice, Gill Lewis & Carrol Pennock

Item / Action agreed/required / Action
Apologies
Notes of last meeting & matters arising

Terms of reference – to be finalised

Virtual group – Mike Brain & Linda Baguley

Frequency of meetings – bi-monthly?

Reciprocal visits with Two Rivers

Chair & note-taker – to be appointed

/ Apologies from Mo McNair-Hayward. No response from Sheila Lee-Pegg
Agreed to adopt the terms of reference as a template and to populate the gaps once more members have joined the group
Noted
Agreed to retain bi-monthly for now
Deferred
Gill to continue until membership of group increases
Practice news/communications

Staffing update

Clinics and appointments
Flu clinics

Telephone appointments (on-line)

Extended hours

Fundraising event
Defibrillator

McMillan Coffee Morning – Friday 29th September

Pharmacy opening hours

/ Dr Jafar Shahabi – was a registrar and will take up post as permanent GP wef 2nd August
Saturday 14th October – Carrol to check availability to attend and talk to patients in the waiting room. Gill to confirm 2nd date, 4th or 18th November
These are now available for patients to book on-line
Clinics currently run Wednesday mornings (7.30am – 8am), Wednesday evenings (6.30pm – 8pm) and alternate Saturdays (8am – 11am). Will be dropping to alternate Wednesday evenings but increasing staff working Wednesday morning plus running new clinic Tuesday morning (7.30am – 8am), wef October
Patient Stephanie Carr to hold psychic night on 14th September at Foxhall Community Centre to raise funds for new defibrillator
Agreed that there are insufficient PG members to do this but Gill will let Carrol know if staff are planning to proceed in the event that the PPG can help
Noted that the pharmacy has amended its opening hours to 8am – 7.30pm weekdays except Wednesday when it will be open to 8pm. Saturdays 8am – 5.30pm although this will change in October to close at 12noon / CP
GL
Actions for PPG

Health awareness event

/ Brief discussion about the possibility of the PPG organising an event similar to that undertaken by Two Rivers PPG in May, focus on ‘ole age – what is out there for you’
Agreed to revisit this when there are more PPG members
New building - update / Plans to be submitted in September. Aim for opening in summer 2020
Collaborative working with Norwich Road

Shared On the Day service from 3.30pm

Shared home visit service

/ This is working well, with patients willing to be seen an either Practice. Relates to requests that come in after 3.30pm for same day appointments
This is being considered with a view to pooling the paramedic resources to be able to undertake visits for either Practice
E-Consult / This has been abandoned
PPG network meeting

6pm – 8pm on Weds 6th September at Two Rivers Medical Centre

/ Noted, Carrol to let Gill know if she wishes to attend / CP
AOB

Increasing membership

Boundaries

/ Agreed that both parties should look to generate more interest in getting involved with the PPG
Application submitted to reduce the Practice’s boundary to alleviate the possible visit demand to specific parts of town. Rationale for this includes the need to use GP resources as affectively as possible – up to 6 patients can be seen in the Practice in the time that it takes to do one home visit. Existing patients who live outside the boundary would be retained until they move, then would be advised that they need to register elsewhere. All patients will have a choice of at least 2 Practices to be registered with. The Practice already responds to requests to remain when they move outside of the boundary and in exceptional circumstances are allowed to remain for a limited period, i.e. until treatment completed etc. Due consideration is given to such requests and an explanation given of decisions made. Gill will add a note to the next patient newsletter to advise patients. / CP/GL
GL
Date of next meeting / 6.30pm on Wednesday 27thSeptember at Chesterfield Drive