Kenneth Wright-El
EDNA Y. WASHINGTON Page 2
EDNA Y. WASHINGTON
1112 Ramblewood Road # B Baltimore, MD 21239
Ph. 410.323.6586
SUMMARY OF QUALIFICATIONS
- Versatile team player that can also work in a individual setting
- Self-motivated leader with extraordinary, organizational, and problem solving skills
- Over 10 years of experience in delivering world classCustomer Service
- Over 3years of Nursing Assistant experience
- Dynamic Customer Account Manager
PROFESSIONAL EXPERIENCE
Manager Trainee – Aaron’s Sales and Lease, Baltimore, MD 12/2012 – Present
- Collect revenue, manage the collection process, which is responsible for the lease agreement renewal payment process, and achieve monthly standards and goals.
- Utilize all tools available, and counsel customers to good payment behaviors so they may acquire ownership.
- Ensure all renewal lists are worked completely, and diligently each day for superiority
Customer contact, with acceptable call activity/volume.
- Promoted from a Customer Service Representative to a Manager Trainee.
Assistant Sales Manager– Rent-A-Center, Baltimore, MD 10/2010 –11/2012
- Greeted and assisted customers by offering enthusiastic sales guidance
- Increased store balance on rent and revenue through sales activities, andaccount management.
- Inventory, pricing, reports collection letters, rentals agreements and cash handling.
- Promoted from a Customer Account Manager to an Assistant Sales Manager.
Support Associate – Johns Hopkins Medicine, Baltimore, MD 04/2006 –04/2009
- Provided a variety of environmental,nutritional, clinical support, transportation services, and activities to facilitate patient care and customer satisfaction.
- Exercised abilities to demonstrate appropriate reading level for labels, menus,forms, requisitions, conversations for formulas, patients rosters, and basic instructions
- Worked under the direction of Registered Nurses.
Environmental Service Worker –Johns Hopkins Hospital, Baltimore, MD 12/2005 - 04/2006
- Provided expert cleaning of patient’s rooms, operating rooms, offices, restrooms, and corridors
- Sweep, scrub, strip, seal, wax, and buff floors.
- Operated various types of janitorial equipment
Administrative Clerk –Proper Staffing, Baltimore, MD 02/2003 -04/2004
- Operated a multiply line phone system, five lines or more.
- Performed various administrative assignments that included, receptionist, data entry, manufacturing, and customer relations.
EDUCATION
College Preparatory – Walbrook Senior High - Graduated
Counseling – Community College of Baltimore County – To Present
TRAINING/ CERTIFICATIONS
Introduction to Microsoft Excel- Training- Johns Hopkins Hospital
Certificate of Completion
Introduction to Medical Terminology- Training- Johns Hopkins Hospital
Certification of Completion
Clinical EVS Training Program, Maryland Center for Arts & Technology
Certificate of Completion
TECHNICAL PROGRAMS
Microsoft Office 365, Internet, Windows 7, Windows 8, PowerPoint, Excel