Job Title:-Attendant (Seasonal Variable Hours)

Job Description

Job Title:-Attendant (Seasonal Variable Hours)

Grade:-Entry Level £8.10 per hour (18+)

Responsible to:- Attendant team Leader

Key internal relationships:-Head of Site Support & Security , Attendant Team leader, Attendant Supervisor,Engagement Team Leaders,Attendants, Finance team, Human Resources team,Cleaning Supervisor, Cleaners, Events Coordinator, G&VS Team leader,Head of Food/Deputy, Catering Manager, Food Co-ordinator, Catering Supervisors Entrance Team Leader/Supervisors,all staff and volunteers

Purpose:-To assist in the smooth running of the museum on a day to day basis by providing effective support to teams across the museum and helping todeliver a world class experience for visitors in a living, working open air museum.

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Duties and Responsibilities

• Work with colleagues, with an absolute focus on the Visitor, to help deliver a world class experience in a living, working Open Air Museum
• Help to ensure the safe and good management and housekeeping of all areas of work including the lifting and movement of items around the site
• Maintain attention to detail in all Museum activities ensuring all spaces are maintained in a period appropriate manner and period appropriate equipment is used when possible

• Engage with visitors through providing operational and visitor care including management of queues and visitor flow when required
• Provide support to Head of Site Support & Security and assisting as required/requested with on the day visitor feedbackand first aid calls
• Assist in the preparation, clear up and on the day operational needs of events in liaison with the Attendant Team Leader, Events Coordinator and responsible Event Team
• Assist with the careful maintenance of equipment storage ensuring items are returned and cared for in an appropriate manner
• Assist in the setup of rooms for internal and external events
• Assist with cash transfers on site/ off site as and when required

• Assist with deliveries across the Museum including regular deliveries of post
• Assist with emergency services and situations as and when required
• Assist in ensuring a safe and secure environment for visitors, staff and volunteers ensuring appropriate risk assessments are in place for all activities undertaken
• Adhere to quality systems and operating procedures to facilitate the safe, smooth and timely delivery of services by the Attendants Team
• Assist with car parking as and when required

General responsibilities:

• To carry out the duties of the post in accordance with the Museum’s Equal Opportunity Policy, Code of Conduct and Health and Safety legislation and regulations.
• To carry out any other duties within the level of responsibility as may be determined from time to time.

This post is subject to the Scheme and Conditions of Service of the National Joint Council for Local Authority Services.

Author: Anthony Gales, Head of Operations

Date: -February 2017

Person Specification - Attendant

Essential

Interview/Application form

Interview/Application form

Application form

Interview

Note to applicants:-

Please try to show in your application how you specifically meet these requirements.

Author: -Susan Appleby Attendant Team Leader

Date: -February 2017