HIGHLY LIKELY 00 (In-House Response)118 (Via Text Response)

HIGHLY LIKELY 00 (In-House Response)118 (Via Text Response)

FFT FEEDBACK

MAY 2017

Please find below the feedback from the Friends and Family Test i.e. would you recommend friend and family to our surgery.Feedback has to be made back to NHS England and the results added to NHS Choices. So please ensure that you feed in your comments

We make available the option to feedback via text requests/questionnaire that you will receive after your appointment or by the cards available in reception.

FRIENDS AND FAMILY FEEDBACK FOR THE MONTH OF MAY 2017

HIGHLY LIKELY00 (in-house response)118 (via text response)

LIKELY 19

NEITHER LIKELY/ UNLIKELY04

UNLIKELY03

EXTREMELY UNLIKELY06

DON’T KNOW00

COMMENTS

  • Dr Arora Junior is very helpful, listens to what you need to say and finds solutions to your ailment. I would recommend him as a doctor
  • Quick and helpful
  • Receptionists need some customer service training. When the patients call they are already in some kind of pain so they need some kindness.
  • From the start taking appointment to a doctor. Thedoctor is extremely helpful. All the receptionists are friendly and professional
  • Because I am satisfied with the services and people skills professionals have. Understanding and effective
  • The back bedroom is not cleaned very well. The rest is very good
  • The nurse was brilliant with my sons asthma review, gave us good information and plan, listened to us and made us comfortable.
  • The doctor was very good , what she could not do for me, she asked the senior doctor to do and that made life easier
  • All staff polite and efficient, I am treated as a person
  • Because the surgery doesn’t feel the same plus appointment times are getting ?
  • You can get same day appointments dr listen to you if you want to talk all staff at surgery friendly plus you can get telephone consultation
  • I have to avoid calling because busy/stressed reception staff is often in a rush to the point of being rude. The one guy is a positive exception
  • Because of the friendly environment and the clean facilities well trained staff I just love it at Herne hill practice 100 per cent
  • Very good service, friendly and helpful staff, the doctors I’ve seen are really thorough, nice surgery
  • Supportive and helpful
  • The staff are helpful and the doctors listen and have time for your problem
  • Nice doctors, quick appointment
  • Lovely staff and excellent treatment
  • The doctor engaged in a very open discussion and explained things very clearly and also listenedto me and answered my questions directly. Gave practical advice
  • Excellent service from all, from Reception staff to Doctors thanks
  • Great doctors who listen to you
  • Everyone is so kind and friendly
  • The doctor I saw was very friendly and warm. He gave me time to discuss my problems and was interested in what I had to say. Thank you
  • The doctor was unavailable for my appointment I came on time he was 30 mins late
  • I have the best doctor who genuinely care, I don’t know what I’d do without him. Also I’ve been seeing Heather regarding painful feet
  • Friendly reception and really good nurses
  • The staff are always friendly and the doctors have a good bedside manner, you don’t feel like you are wasting their time
  • Trust the doctors and nurses
  • Lovely staff. Great treatment
  • Attentive, friendly care
  • Receptionists always very friendly. Doctors very good also
  • Waiting time was good and doctor really looked after me I am pleased
  • I can almost never get an appointment. Even if its for a child
  • Halfwaythrough my pregnancy midwife stopped being available
  • I have had 4 appointments in the last 6 weeks and 2 of these appointments have been cancelled by the surgery on the day they were due. Pretty annoying
  • Very helpful and polite
  • Quick, easy friendly doctor and reception team. Thank you
  • The staff is kind and friendly
  • I like the surgery, always very efficient and the reception has lots of seats. The doctors and reception staff are always friendly
  • Usually can get an appointment, nice drs and nurses and other staff, However one of the staff was unnecessarily abrupt today hopefully they are just having an off day
  • Good in general
  • Always helpful and kind, thank you Heather
  • I am very happywith the services. All staff are really cooperative
  • Excellent services
  • I get good services
  • Excellent doctors with great clinical judgment, easy to get appointments, polite staff, service runs on time
  • The doctor was brilliant he took a lot of care with the procedure.
  • The reception staff are polite and friendly and the doctors are really nice
  • Brilliant helpful doctor
  • Because today I booked a phone consultation and was only called back once ….
  • Consistently good and reliable service
  • I have always been given sound advice and never experienced a rushed consultation
  • Fast appointment this week
  • Excellent Surgery
  • The reception staff are always helpful and friendly. The doctors brilliant professionals
  • Experienced
  • The staff are friendly
  • Staff is friendly and practice in general is nice
  • Friendly helpful staff. All staff, clinical and non clinical are very kind and helpful
  • Kind and skilled staff, ability to make appointment on the day
  • As the Herne Hill is the most efficient and helpful surgery that I can only trust to care for me
  • Reliability
  • Efficient service from reception, friendly doctors
  • Always excellent services
  • Lovely staff
  • I apologised and tried to explain what had happenedand that I really need my appointment however her response was ‘I’ve already explained to you’
  • Quick service and diagnosis. Clean place also
  • Because of the personable professional and friendly nature of Nurse Mandy
  • Gooddoctors and nurses, friendly and helpful receptionists
  • Ever since I moved here to Here Hill I’ve used the practice all my family too
  • 5 people not once have any of us been treated without courtesy and skill
  • Staff are nice and friendly, you are seen in a timely manner. The surgery is nice and clean and easy to book appointments with. Easyquick and nice
  • Availabilityfo Appointment.

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