Job and Competency Profile

Job Title: / Seasonal Sales Assistant
Division / NationalMuseum of the Royal Navy
Department / Trading Company
Reporting to: / Shop Manager
Location: / HM Naval Base Portsmouth
Produced by: / Giles Gould
Date: / 24thJanuary 2013
Job Purpose
To assist the shop manager in maintaining a high level of customer service ensuring customers and other visitors are dealt with efficiently and accurately. Maintaining shop floor cover at all times.

Areas of Responsibility

  • To assist with retail activities in the NMRN Shop, on HMS Victory, and other locations as deemed appropriate.

  • To ensure that the retail environment is kept to high standards of cleanliness and hygiene
  • To accurately record all sales

  • To operate appropriate procedures and policies with regard to stock rotation

  • To assist in monitoring stock levels onboard HMS Victory ensuring appropriate stock transfer schedules are completed at all times

  • To ensure reception duties for the Museum are appropriately performed

  • To provide sales duties on HMS Victory gangway
  • To check customer tickets as required

  • To carry out any other duties commensurate with the post

  • To merchandise and display products effectively to maximise sales

Internal/External Relationships

Internal: All staff and management

External: All visitors to the shop and galleries, including the general public, VIPs and event customers.

Job Related Qualifications

Good general standard of education essential
Relevant sales & customer service experience preferred

Job Related Knowledge

/

Level

Customer Care

/

3

History/Heritage/Royal Navy/MOD

/

2

Cash Handling

/

3

Health & Safety Awareness

/

2

(1 is beginner level – 5 is expert level)

Job Related Skills and Experience

At least one year experience in the Retail sector - preferred
Ability to communicate effectivley
At least one years experience of working in a retail - preferred
Strong communication skills at all levels - preferred
Demonstrable understanding of both customer service and customer care principles - essential
Experience of delivering an outstanding customer experience - essential
Interest in history and heritage - preferred
A self motivated and positive outlook – essential
Experience in cash handling and operating EPOS systems - essential
Job Related Behaviours – Mark 12 of the most important competencies with an X
Active Listening / Innovation
Assertiveness / Judgement / X
Building Relationships / X / Leadership
Coaching & Development / Managing Change
Communication / X / Negotiation
Creativity / X / Persuasiveness / X
Customer Focus and/or Care / X / Planning and Organising
Data Facility / Problem Solving / X
Decisiveness / Sensitivity
Detail Handling / X / Stress Tolerance / X
Driving for Quality / Team working / X
Influencing / X / Tenacity
Initiating Action / Time Management / X

I have read and fully understand the above Job Profile

Agreed by. …………………………………………..Date:……………………………..

(Employee)

Approved by:…………………………………………Date:……………………………….

(Line Manager)

U:\NMRN\Recruitment\January 2012\Shop Seasonal Staff\Job and Competency Profile Shop Assistant.doc

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