Hickings Lane Medical Centre

Hickings Lane Medical Centre

Autumn 2016

This newsletter has been produced by the Patient Participation Group (PPG) and staff which are aimed to update you on current news at your surgery.

BUILDING WORK UPDATE

The building work is still on-going and

has a proposed completion date of the 23rd September. We would like to thank all of our patients for enduring the disruption and noise over the past few months. Parking can sometimes be an issue with the neighbours so we ask all our patients to park with condiseration to the neighbours, once the building is completed parking on site will be available at the front. Some patients/neighbours have voiced their concerns with the builders and contractors parking their vehicles on the grass verge, just to reassure everyone the verge will re-turfed and left in the same state as before the build.

VACCINTION NEWS

FLU VACCINATIONS

We are now booking appointments for flu vaccinations. If you are over 65 or have a long term chronic condition, eg asthma, COPD, heart disease, chronic kidney disease, are diabetic or you are a carer, please book an appointment at the reception.

FLU VACCINATIONS FOR 2-4 YEAR OLDS

This year all 2-4 year olds with a date of birth between 01/09/2011- 31/08/2014 are being offered the nasal vaccination for influenza. If your child falls into this category please make an appointment at the reception.

SHINGLES

If you will beaged 70 or 78 (not between) on 1st September 2016 you will be eligible for a shingles vaccination this year. If you fall into the above category and you decide you want a shingles vaccination please make an appointment at the reception.

MENINGITIS VACCINATIONS

If you were born between the 1/9/1996-31/8/1998 you are now eligible for a Meningitis ACWY Vaccination. This is a catch up programme which you would normally receive at school. If you are in this group please ask at the reception to make an appointment with the nurse for this vaccination.

MACMILLAN

We will be holding a Macmillan Coffee morning on Friday 30th September 9am – 11am. This will coincide with the building work being completed. We would like to invite all our patients and families to this event. Raffle tickets are now on sale at the reception.

THIS EVENT HAS BEEN CANCELLED UNTIL OCTOBER DUE TO UNCOMPLETED BUILDING WORKS.

CARERS

Are you a carer? Please let the reception team know if you are so it can be flagged on your records. We have a carer champion - Marcia Gilbert – if you have any questions please feel free to talk to Marcia who will endeavour to help you.

Did you know there is a Stapleford Carers Support Group who meet on the first Thursday of every month 1pm-3pm at Stapleford Library. Please join the group for mutual support, to share experiences, updates on relevant information and guest speakers- refreshments are available. If you require any more information please ring 07525 237716.

CQC

The surgery had a Care Quality inspection on the 25th July. We would like to thank all the patients who took the time to fill out a comment card and any patients who were questioned by the team. Overall the feedback from the team was positive; we are waiting to hear what our results are.

ELECTRONIC PRESCRIBING

The practice can send your prescription directly to the pharmacist saving you time coming to the surgery to collect your prescription and then going to the pharmacy to have it dispensed. This service could benefit you if you use the same pharmacy; it’s quick and easy and once you have registered you can pick your prescriptions up directly from the pharmacy. For more information please speak to the staff at your pharmacy.

WEBSITE

Along with the new patient guide the surgery has a new web site with useful information and latest news.Please take a look; we welcome any feedback regarding the new guide and website. You can sign up to receive our quarterly newsletter by e-mail, please see the link on the website.

GP PATIENT SURVEY

A recent survey for more than 200 CCG’s showed Nottingham West CCG is:

2nd in the whole country forreceptionists being very helpful
2nd in the in the whole country for appointments being convenient
4th in the whole country for overall experience of making an appointment being very good
6th in the whole country for being very easy to get through by phone
6th in the whole country for opening hours being convenient