STEPProject - AMS

Cookbook

STEP Project - AMS

Cookbook

Document Control

Change Record

Date / Author / Version / Change Reference
08-Mar-2017 / Sayarnil Banerjee / Draft / Initial Document

Approvers

Name / Position / Signature

Reviewers

Name / Position / Signature

Contents

Document Control

Change Record

Approvers

Reviewers

Purpose

Important Information – Common processes

CCB Approval Process:

CAB Approval Process

Emergency CAB Approval Process:

Purpose

This document will be used to document recurring production issues and the corresponding solutions.

The new project team members can use this document to understand the common production issues and provide the solution quickly.

Important Information – Common processes

CCB Approval Process:

Once any new Service Request is created in Cherwell tool the functional and technical team will gather the requirements from Business users. After getting the change requirements the CCB log file will be updated with the functional and technical effort estimations for this service request.

The CCB will assess this change requirement details along with effort estimation data and provide the approval to start working on this service request.

The CCB file can be accessed at the below path from IPWC:

Internal URL:

External URL:

CAB Approval Process

Any change in the production instance like datafix, new RICE object, setup activity, patch,etc should follow the CAB approval process.

Currently a CAB meeting has been scheduled twice a week(Tuesday and Thursday) where PMO from ERP,BOT and IBM will check the required information on the change and approve/reject the same for production migration.

Below are the required documents for getting approval for production migration:

Serial # / Document / Comment
1 / CAB Checklist Document
/ To be uploaded in Cherwell ticket
2 / Successful UAT test confirmation mail rom user / To be uploaded in Cherwell ticket
3 / Data Fix Script / Setup Steps / To be uploaded in Cherwell ticket
4 / Code migration script / To be uploaded in IPWC
To mention the IPWC path in the CAB Checklist Document
5 / CAB release log / To be updated with the change details along with ticket number and contact person(/s) name and mail ids.
IPWC path of the CAB release log file:
Internal URL:

External URL:

Emergency CAB Approval Process:

Sometimes the fixes are very urgent and needs to be migrated to production at the earliest. For this kind of production migration request needs to go through emergency CAB approval process.

PRIOR to requesting emergency CAB approval:

Complete the checklist and attach to ticket

Upload all documents in IPWC

Update the STEP Release Log also located in the CAB folder of IPWC

THEN

Send an email requesting Emergency CAB approval, indicate that the specific three items above have been completed; send to Subhranil >,James Marron <>, David Pershey <>, Derrick Thomas <>, Jill Ruzevick <>

Make sure you have business unit concurrence (written approval) or UAT results – updated in the STEP Release Log as well.

11/16/2018Strategic Tactical Enterprise ProcessesPage 1

STEP UP TO SUCCESS