FRONT END MANAGER

PURPOSE: Manage all aspects of the Front End Department. Supervise Assistant Front End Managers, Front End Trainer, Front End Coordinators, Cashiers and Baggers.

REPORTS TO:Store Manager

ESSENTIAL FUNCTIONS:

  • Supervise front end staff. Coordinate performance evaluations and recommend compensation. Take disciplinary action as needed, following established policies.
  • Hire qualified staff with approval of Store Manager and ensure on-the-job training. Maintainfront end training manuals.
  • Ensure that the front-end hours are scheduled within payroll budget.
  • Organize and facilitate front end, customer service and front end coordinator meetings.
  • Ensure prompt, friendly, helpful customer service from front end staff.
  • Ensure that registers and scales are maintained by coordinating efforts with Accounting/IT staff. Develop and maintain a program of constant improvement of register software and systems.
  • Ensure front end staff are aware of changes in store policies and procedures.
  • Establish and ensure secure opening, closing and security procedures for front end staff.
  • Establish tasks for cashiers/baggers when there are no customers to check out.
  • Ensure staff works in a safe manner, following safety procedures.
  • Attend Management Team meetings.
  • Ensure sound mechanical/maintenance of the front end area: entrance doors, water closet, registers, grounds keeping, general cleaning.
  • Ensure accuracy and security of all cash received through front end.
  • Support the Store Manager’s goals and agenda.
  • Perform other tasks assigned by the Store Manager.

QUALIFICATIONS:

  • Strong formal manager experience including hiring, training, evaluating and performance evaluation.
  • Experience developing systems and procedures.
  • Experience serving the public.
  • Ability to handle multiple demands calmly.
  • Ability to project an outgoing, friendly personality.
  • Excellent communications skills: good listening, giving clear instructions, facilitation and presentation skills.
  • Strong attention to detail and accuracy.
  • Demonstrated initiative and leadership ability.
  • Experience working with a budget.
  • Familiarity with natural foods and knowledge of trends in the natural foods industry.

ESSENTIAL PHYSICAL REQUIREMENTS:

  • Prolonged standing and walking
  • Consistent use of hands including simple grip and fine fingering manipulation
  • Corrected vision to enable reading of small print
  • Frequent lifting of up to 25 lbs.
  • Frequent reaching, bending, twisting and rotating
  • Clear spoken English and ability to perceive spoken voice clearly