Chief Executive
Hackney Homes
Christopher Addison House
72 Wilton Way
London E8 1BJ
Ref: CAS-824119-JQ5MP6
17September 2014
By email:
Dear Mr Jones
Re: Freedom of Information Act 2000 – Information Request
Thank you for your email of2 September 2014 in which you requested information regarding Website Hosting, Design, Build and Maintenance
.
Your request has been considered and the information requested is below:
1.Who developed your corporate website?
The current corporate web site was developed internally
2.What is the software that is used for managing the corporate website?Open Text Web Solutions 9 (Commonly referred to as RedDot)
3.Is your corporate website managed internally or externally? Internally
If externally, who do you use to manage your corporate website? If internally, which team is responsible for managing the corporate website?
The Communications teammaintains the content on the site and Corporate ICT is responsible for the development and technical maintenance of the web site.
4.Do you host your corporate website internally or externally? Internally
If externally, do you use a cloud solution or via a 3rd party hosting provider and who are they? N/A
5.Do you have an offline development platform for your website?
If so, how does this work?
No, we do not currently have an offline development platform for the Hackney Homes web site. Staging environments can be set up using our WCMS if needed for future front end development.
6.Does your corporate website offer interactive services where tenants are able to log in?If so, what services are tenants able to use when registered and logged in?
No. However, online payments can be made forservices such as Council Tax, Housing Benefit Overpayment, Housing Rents and Service Charges on the London Borough of Hackney web site. An invoice or reference number is required.
On the Hackney Homes web site we have two applications, one for reporting Repairs and another for reporting Anti-Social Behaviour. Neither of these applications requires a login.
7.Do these services connect to any other applications? (E.g. Housing Application)If so, what is the application name? N/A
8.Who is responsible for backup and recovery of your corporate website?London Borough of Hackney (Hackney Council)
9.Do you have 24/7 support for your corporate website?
Yes.
10.How often is your corporate website backed up?
This information is sensitive and is protected under S31.
11.What is the recovery process for your corporate website?
This information is sensitive and is protected under S31.
12.What is your agreed timescale for recovery time of your corporate website?
This information is sensitive and is protected under S31.
Your enquiry is being dealt with through our FOI protocols rather than as a media query. All correspondence is being shared with our media team and any follow up questions, or requests for statements or interviews should be directed to that office on 020 8356 3736.
Please note the information is still covered by copyright legislation. You are not authorised to re-use this information for commercial or research purposes as defined by the Re-Use of Public Sector Regulations 2005. If you do wish to re-use this information please contact the Information Governance Team, 3rd Floor, Maurice Bishop House, Reading Lane, London, E8 1HH
If you are dissatisfied with this response and wish to appeal, please write to the Information Governance Team, Appeals, 3rd Floor, Maurice Bishop House, Reading Lane, London, E8 1HH and your complaint will be dealt with through our Internal Review procedure.
If you are still not satisfied following the Internal Review, you have a right to appeal to the Information Commissioner. He can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone:01625 545 700
Yours sincerely
Charlotte Graves
Chief Executive
Hackney Homes
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