PO Box 41015
FOR IMMEDIATE RELEASE: March 14, 2013
Contact: Bruce McPherson, Alliance President
MOST TOP MEMBER-SATISFYING HEALTH PLANS ARE NONPROFIT, LATEST J.D. POWER RATINGSSHOWFOR SEVENTH STRAIGHT YEAR
WASHINGTON - – For the seventh straight year since this study has been conducted by J.D. Power and Associates, most top member-satisfying health plans in the U.S. are nonprofit (or otherwise non-investor-owned).
The findings are based on survey responses about seven satisfaction factors by more than 33,000 members of 136 private health plans in 17 regions throughout the U.S. The findings by region are available at
Bruce McPherson, President of the Alliance for Advancing Nonprofit Health Care, said that the Alliance had analyzed these latest rankings and found the member-satisfaction performance of nonprofithealth plansto be very impressive again in this seventh year of the rankings:
- 82% (14 of 17) of the health plans rated "Best" in member satisfactionin their regions are nonprofit, even though nonprofit plans wereonly 44% of all the plans included in the study;
- 86% (6 of 7) of the rest of the health plans rated "Among the Best” in member satisfactionin their regions are nonprofit;
- 75% (15 of 20) of the rest of the health plans rated "Better than Most"in member satisfaction in their regions are nonprofit; and
- Only 10% (4 of 38) of the health plans rated “Worst” in member satisfaction in their regions are nonprofit, whereas 90% are for-profit.
“We are delighted that J.D. Power and Associates continues to provide this annual report to the public, which is one of the best resources available to help employers, employees and other consumers make informed choices about their health plans.” McPherson said.
“These findings and others, including but not limited to annual quality rankingsby the National Committee for Quality Assurance (NCQA), confirm our position that state health insurance exchanges and employers should make readily transparent to consumers whether the various coverage options being made available to them are being provided by not-for-profit or for-profit health plans".
The Alliance for Advancing Nonprofit Health Care represents nonprofit health plans, hospitals and systems, nursing homes, community health centers, and other health care providers dedicated to preserving a robust nonprofit health sector while enhancing its performance in serving communities and society as a whole.