Gentax Enhanced Maintenance

Executive Sponsor – Demesia Padilla
Original Plan Date: July 15, 2013
Revision Date: July 15, 2013
Revision: 2.0

GENTAX ENHANCED MAINTENANCE

Revision History

1.0 Overview

1.1 Executive Summary- rationale

1.2 funding and sources

2.0 Organizational Structure

2.1 Stakeholders

2.2 Executive Reporting

3.0 MAINTENANCE AND SUPPORT DELIVERABLES AND SLA

4.0 Budget

5.0 Management and Controls

5.1 INDEPENDENT Verification And Validation - Iv&V

5.2 Budget Management

5.3 CONFIGURATION MANAGEMENT

5.3.1 Version Control

5.3.2 Document Repository (Document Library)

Revision History

Revision Number / Date / Comment
1.0 / July 11, 2013 / Initial Revision: TRD ITD Gentax Bureau
2.0 / July 15, 2013 / Revisions recommended by DoIT.
2.1
2.2

Revision: 1.01 of vi

GENTAX ENHANCED MAINTENANCE

1.0 Overview

1.1 Executive Summary- rationale

The New Mexico Taxation and Revenue Department is requesting to increase the maintenance and support contract for the GenTax system to $2.25 M per year (“Enhanced Maintenance Appropriation”). This is an increase of $1.0 M over the current budget. TRD is currently engaged in an upgrade of GenTax, the tax system of record for the state. The$6.23 M GenTaxupgrade is a very large project that began in July of 2012 and will progress until June 2014. The new version incorporates enhancements that are expected to show an ROI on the original appropriation exceeding3:1 over the next 5 years. In fact, due to the current changes already implemented, as of June 2013, TRD has already recaptured 100% of the total appropriation in “new revenues.”
There are two major benefits delivered by an appropriation to the enhanced maintenance cost for this system. The first provided by the Enhanced Maintenance Appropriation will entail being able to implement continuing system upgrades. The enhanced maintenance ensures TRD will receive all new versions of the GenTax software as they become available. Historically, due to budgetary constraints, TRD has maintained a minimal support contract for this system, which required the agency to usethe onetime C2 request process to pursue periodic software version upgrades.This approach has not proven to be cost effective or efficient and has been the major reason GenTax was three versions out of date. The enhanced maintenance and support contract will increase the number of dedicated contract developers supporting the system which will let TRD maintain the most current Gentax software version for enhanced efficiency, capability and security. These enhancements will protect existing revenue while promoting additional opportunities for generating new revenues as already proven by the Gentax V9 upgrade.
The second major advantage will be to have the necessary contractor resources to utilize and maintain the full capabilities of the Taxpayer Access Point (TAP). This is a web portal for modern electronic filing that is fully integrated with the rest of the GenTaxtax system. Currently, the GenTax version of TAP is read-only. This limits taxpayers to viewingtheir filed returns only. As a consequence, TRD maintains a separate in-house platform for electronic filing and paying. This in-house E-file platformwhich is separate from GenTax is very difficult to maintain and is prone to system failure. Moreover, the complexity of the in-house E-file system makes it difficult and expensive to accommodate legislative changes, annual form changes, and apply any other enhancements. Having the ability to utilizethe full version of TAP with funding provided by the Enhanced Maintenance Appropriation will mean TRD will have the contractor resources to deploy and maintain a single electronic filing system with modern conveniences integrated with the upgraded GenTax tax system. This will also make available modern technologies in respect to compatibility, maintainability and most importantly, security.
This enhanced support contractwill allow TRD to keep the entire system up to date andwill enableTRD to more quickly accommodate legislative changes like the OGP, PTE changes of the last few years or the more recent HB184/256. Our currentEnhanced Support contract will end June 2013.

1.2 funding and sources

Source / Amount / Associated restrictions / Approvers
Laws of 2013, Section 7 Item 4 / $1,000,000 / SANDRA MARTINEZ

2.0 Organizational Structure

2.1 Stakeholders

name / Stake / Organization / Title
Demesia Padilla / Executive Sponsor / TRD / Cabinet Secretary
Greg Saunders / IT Executive lead / TRD / TRD Cio
Jim Wastvedt / GenTax Business
Unit / TRD / Bureau Chief

2.2Executive Reporting

Reporting for this maintenance activity will be subject to current standards from DoIT and the current standards from the GenTax Executive Steering Committee. Currently the GenTax Executive Steering Committee meets monthly.

3.0 MAINTENANCE AND SUPPORT DELIVERABLES AND SLA

The current Production Support contract between TRD and FAST provides for 2 Fast developers. It has traditionally been split between functional and technical support. With 2 FAST resources TRD is unable to effectively respond to the high volume of annual Service Requests (SR’s) for system enhancements by the divisional users and required legislative changes. The current support contract only allows for minor enhancements, priority production support issues with the existing implementation, and on-call technical support to ensure 100% uptime for the application. This does not provide a robust support platform to enable TRD to add large enhancements and complex legislative changes without severe impact to the limited TRD IT resources.

In addition to the increased maintenance and support with 4 dedicated FAST resources, this agreement would provide the following additional benefits

  • The ability to stay current with the Fast COTS software. There would not be a requirement to purchase new versions of GenTax as they are released. This support contract ensures that we are kept current at no additional cost or effort.
  • Major functional enhancements without additional cost as required, currently not identified. Historically these are a result of legislative changes or desired modifications to the tax system as required by changing business rules.
  • Resources are provided to maintain and support the data warehouse initiative which is currently transitioning to the FAST COTS application.
  • Full File and Pay TAP (Taxpayer Access Point)

4.0Budget

Source: Laws of 2013, Section 7 Item 4. Amount: $1,000,000 in quarterly payments of $250,000.

5.0 Management and Controls

5.1 INDEPENDENT Verification And Validation - Iv&V

IV&V will produce two reports: an Opening and a Closing report.

5.2 Budget Management

Quarterly payments of $250,000

5.3 CONFIGURATIONMANAGEMENT

5.3.1 Version Control

All code is stored in Fast’s version control system. Configuration is stored in the database where it is logged, tracked and backed up. Documents are stored on a standard windows file share which is backed up.

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